Ever since the overhaul of this app, I have had issues using my rewards. Previously, you set up your whole order and then activated your rewards. Now you select in advance, and there are no prompts to do it or to customize whatever you are activating. Frustrating...the rewards feature worked fine before. Additionally, no one should have to buy an additional item in order to claim a reward. The rewards points build up based on how much money you spend. Why spend more money to claim a free item??
John Hunter
It generally works, and it's not bad for the ordering itself. Where this fails are in things like the buy 2 get 1 free that's currently going on. The app does not have this offer. You have to go in and tie up a cashier, instead of ordering ahead, for lunch. Places that don't have their in-person specials available on their app are discouraging me from using their app. There's no reason to penalize people for ordering ahead. We'll just pick your competitor, instead.
LaKeisha Joseph
I love the food and the app use to be great but now all I get is error messages and items that are carried don't show as an option to buy them. I end up having to call them to see if they still have the item and they do but it won't let me order it on the app. I actually have started to go there less because of it. Please fix the app. Been happening for months now.
Richard Austin
I dont know whats up, but since the update last month, i cannot login to the mobil app, it says my acct does not exist. I can login via the web just fine with the same user/password. I have dropped to 1 star since you refuse to even acknowledge me when i request help. I would like to see a purchase history, to show how many points received. Currently only see rewards and on line purchase. The purpose of seeing all purchases with points is to verify points were credited. Thank you.
Brian Kirkpatrick
Food is great. Service is great. App works correctly less than half the time. This is not a random glitch either. I have been eating at Firehouse for at least 4 years and the app has had constant problems during that time. It is convenient whe. It works but at least half the time I get a message that says sorry, it is not working correctly, please call in my order. The website seems much more easy to use and more consistent. Also, I wrote a less detailed review a few days ago that disappeared 🤔
Chicken Nugget
This app is unusable. I cannot log in, recreate a password, find a store, or make an order. It just gives me the same contact help message. I have even uninstalled,reinstalled, force stopped, and used data and wifi. The app is broken. Their website is as well as I saw that I had to email tech stupport last year when creating an account and it would not let me for days. I honestly think maybe they just data collect with no real intention of making their accounts workable. I am at a total loss!
Brad DeLong
Works again but frequently send to the wrong location. I have to double and triple check the location. I just picked a location and filled out the order. In the final review, it said the location is like 20 miles away. I tried just changing the location and got a site id error. Now I recreate the order and check the final order and the location is right but half the order is missing. Very frustrating.
Karen Thompkins
Easy to use, though you cannot modify the kids sandwiches to add toppings. However, good luck getting the order to go through. Nine times out of ten, it will throw an error when I attempt to complete the order, and yells me to contact the store. I'm able to order on the website, but that doesn't even give me the text box to request toppings on kids sandwiches.
Zac Peterson
The new app won't let me connect to any location. I click a location, hit the order button, it cycles through and ends back out at the locations menu. It is so far an infinite loop. I cant even submit an order now. The last time i was able to order all i could order to drink was bottled water and i couldnt order chili either. Something is wrong with the new app.A
A Google user
Like the majority of the reviews, unable to successfully use this app like I used to. I don't have a lot of time at lunch to wait in line so being able to order & pay via the app, then pick up & GO, was so convenient. I buy a sub at least once a week. Unfortunately, my need for a sandwich has had me going to a sub shop whose mobile online order app has no problems taking my order or my money! I've already sent a private email to their rewards@firehousesubs address. Hopefully it'll get corrected.
