Reviews for Flex – Rent On Your Schedule

This is great. Only downside is that it will overdraft your account as it does not keep up with the changes in the pay weeks. For July ,payday is the 5th but flex only knows that rent is due on the 1st so huge overdraft from my account and the bank allowed it. So 4 days of fees I'll have to pay . Other than that it really is very convenient. (edit) the property where I live stop accepting this service and has now decided to use it again. I keep downloading it and it doesn't work at all.

I've actually used Flex for a few years with no problem until I had to cancel cuz we no longer live in the unit. I also needed to change my phone number but that also proved to be a nightmare cuz I cant get into my app account. Even after asking the chat agent if I could do the further verification process to update my account I got a link to a blank page that read 'error 404'. They keep referring me to a chat agent that has been telling me for 4 days he will get back to me soon. Still no help.

The app and the service it provides are very useful. However, I feel strongly that the entire experience could be greatly improved with a call line for immediate support when issues occur. Relying on an AI chatbot and then emailing back and forth does not allow for rapid solutions to issues and can discourage individuals from reaching out until it's too late.

Very nice app to use. I love that it gives you the flexibility to pay your rent in two payments it takes the burden off of me being a single mom. The only issue i have had is adding funds to my account before the rent is due. I keep getting an error code stating that "we're having an issue processing your card. Try again later." But then when I try again it states "slow down. Wait 10 seconds before trying card again." And then the cycle keeps repeating itself. But no other issues than that!

I've been using Flex for several months now and besides a few little hiccups, has been pretty fantastic overall. but today I tried checking everything, my apartment already posted the rent, but Flex wouldn't load up. Uninstalled and when reinstalled it says my rent is zero, and its so slow in loading. taking upwards of 3 minutes to pull up the main menu Hope they fix this soon, as it is a life saver when it works

Works Great Until it Doesn't. We loved this app until my card expired and I had to update it in app. Flex no longer was able to charge any card added, not my new one nor an alternate card. Since the only support option is AI I wasn't able to get proper assistance and was unable to pay my rent using Flex. I no longer feel safe with the app since my housing hangs in the balance. Do not use this app.

Flex absolutely sucks. it's not user friendly, they don't inform you of any changes. they will cause late fees, and on top of all of that, they will charge you 15.00 a month. please don't believe the hype. Now, I have to figure out my next steps quickly. They have been our too long to not fix the many issue they hide. it's like every time I use this app, it's absolutely trash it's always something wrong, and it ends up hurting me financially.

Frustrated After a Great Start I’ve used the Flex app twice before and had no issues—everything went through smoothly, and my rent was paid on time. I thought it was a reliable service and really liked the convenience. But this month was a completely different experience. I paid my rent a full week in advance, it was returned saying it was due to non-sufficient funds and I got hit with a $50 fee and I also can no longer log into the app either. it keeps telling me something went wrong!

I've been using the app for a few years and before the end of July, I put funds into my flex wallet to make my first rent payment. I checked my email today (August 1st) and saw an email from flex saying my payment had not been made, when I logged in the money that was in my flex wallet was gone and the account was unlinked. I have submitted 2 tickets and have gotten no response. Honestly it would be better to have phone support instead of just chat.

I was glad I could split my rent. Flex was suppose to pull money out of my account on the 1st. they did it on Sept 30th. The ammout that I was showed was also different from what they charged on my account. I will only use this option in the future for an emergency. This company needs to be exact and clear with the actual ammout they are withdrawing from your account , because the ammout they pulled from mine was over $100.00 more than what it showed on the app.