Reviews for GO2bank: Mobile banking

Easily the most functional bank app I've used. Balances are up to date and transactions promptly post. Direct deposit is consistent & reliable. Setting up a savings (or 2) takes seconds, & you can immediately transfer funds in from checking. If you want to physically add cash, no need to find a bank...just go into a CVS, Kroger, or something and do a deposit at their register. The app even makes a barcode to scan; making it easier for you and the cashier. As a bank app, it works perfectly.

Go2bank is not a good bank. They charge for everything you access your account through. Load your cashapp from it they charge a fee. Use it at the grocery store, they charge a fee, use it period and they charge you a fee. After spending $6000 from this account I had $100 left and they finally locked my card and made me jump through a bunch of hoops to access it. You would think they would have asked for your ID when you opened the account, but no. The customer service is hard to understand.

I have now had a canceled order ten minutes after it was placed pending for 7 days on my secured credit card account. I tried to reach out and ask why through chat. The rep told me I had the wrong card info when I was staring at it. Not wrong. He then ended the chat before I could finish typing a response. Tried calling. Never ending wait. It's for about 100 dollars and I'm assuming they want me to overdraft my debit account to charge me the 15 dollar fee. Per overdraft. Don't use.

This banking app is terrible. First biometrics doesn't work or they just don't have it. Second they charge me to use the dang account as a fee monthly, that's why I got rid of other bank accounts. Third they're direct deposit that they claim works for overdraft never does work and I can't access things I want from the account. I'm looking for a new account ASAP. I would recommend not using this as your banking app.

I've never been hung up on so many times in my life. I've done everything correct to receive my reward for the refer a friend. I get on the phone with you guys around 8:00 and get hung up on every 45 minutes my problem has been escalated numerous times. They love to transfer me and hang up and the most recent one she couldn't hear. At this point it doesn't even matter about the $50 it's about how you guys continuously lie!!!!!!!!!!!

I just opened an account and got my card. I activated it over the phone and downloaded the apps latest version. It lets me log in but Everytime I try to add money by cashing a check, it says I have to activate my card and then when I try, it won't scan or even do it manually put in. Totally frustrated! Tried contacting on chat and that's a complete waste of time. No one responds. Called to make sure my card was activated since it said it wasn't and it was. Too many glitches!

ETA: updating my review. This bank is extremely frustrating with pending charges. Pending charges don't show up on your account, or shoe briefly, so you never know what transactions haven't completely gone through without looking through every single transaction. Very frustrating when you have made multiple purchases and there is no record in your account. Pending holds also drop pretty quickly, this is easily one of the best banks I have dealt with.

I only installed this app to leave a review for anyone considering this card, and as soon as I click Post, I'm deleting it. I'm being charged a $5 fee every month even though I've never used the card even once. I can't find a way to close my account, and it doesn't give you the option to email customer service. The only 2 options are to call and wait forever to speak to an actual live person, or to mail them a letter. Yes, snail mail in 2021. U can keep your damn card.

I've had an account with Go2B for quite a while, but never had really used it much. now that I use it regularly I find it too be as awesome as I originally thought. easy to use, lots of options from Overdraft protection to secured Credit Cards for less than perfect FICO scores. BEST of all is the APR on simple basic savings (vaults) look around... you won't beat it.

It was better under greendot. I use to be able to "peek" at my balance or a quick check with a text. Now the only way is to log in. You can no longer have a card for yourself and a card for your partner on the same account, but you can pay fee's for two accounts... Which isn't actually a solution and so you have to carry cash. My advice? Find something else. Just like banks they are moving away from customer service and towards profits.

There is a $5 "monthly maintenance fee" for whatever reason and it doesn't matter if you are even using your account! Password requirements are weak and there is no 2FA security. Card does not have NFC (Tap to pay). I like that they give you a virtual card right away while you wait for your debit card in the mail but that is the only good thing I can say. Cash deposit fees are high along with ATM fees. All in all this is a 1 star bank and there are a lot of better options out there, avoid!!

Very easy to navigate for information pertaining to your account. So many options to find just what you're looking for. Sd far as balance, transactions, locking and unlocking your Go2card, so your in control. Also has your credit card balance. Your 360 card account balance. You also have free access to your FICO score and more with Experian. So yes you don't need more than this app, to check in on your mobile banking with Green dot Go2 banking. Oh yeah. One more thing, they're FDIC insured.

The app has been working perfectly find for a couple years of then suddenly something "mysterious" went wrong. The app no longer allows me to log in. I've uninstalled it & reinstalled with no new results. I can't log in through the website either. I contacted customer service 3 times. No one can or won't provide an explanation. No one bothers to call me back after they say they will. All I got was a ticket number & a reassurance that it's being "reviewed". I'll be closing my account ASAP

There is a monthly "maintenance fee" of $5 that was never disclosed to me. And even though they alert you about every transaction, I was never alerted that the $5 was coming out each month, and so it overdrafted.. again, I was not notified that it was overdrawn. I checked the app to see how much was left on the card, and that was how I found out.

Honestly, for non traditional banking... they have been amazing as a secondary account. They have overdraft protection, a secured credit card that has helped improve my credit score, and a savings account. Let me say that customer service is superior to any major bank. Chat support is almost instant connection to an agent and phone support is pretty quick also. For anyone who wants a online bank, secondary account, or whatever the case may be. It's worth consideration GO2Bank.

This bank account was at one time a great one to use. I had no issues at first but now it seems as though there is a problem every time I get a large deposit (every three months) . The problems have ranged from unauthorized purchases , charges posting more than once on my account, lost cards being delivered etc. I'm tired of having to worry of my money is safe and my bank is trust worthy. I'm sick of filing for disputes and losing money I have to track down to find and get back . Unacceptable!

if I could give zero I would.. They're overdraft protection you think is a great idea until you make purchases with your debt card and the charges lag which usually should never happen money is removed after any debt card purchases however this is so they can charge you and lie about the time we were charged over 90 bucks for lagging charges we are hung up on told we told listen and talked to like we don't have sense!! go to chime!!! Cash app gives money barrow!! Current too!!

Not too bad. Mobile check deposits go through in minutes with a $5 fee. However, when taking the picture of the check it's hard to get the camera in the app to catch the right angle and takes forever to get the picture right so it's accepted. Also, I'm not receiving any notifications and I do have notifications enabled and updated to the newest version of the app.

When I first got the account it was good. I found a service that was closer to my needs and moved my paycheck there. Recently I decided to split up my pay and Go2bank was one of the accounts I sent money to. Suddenly, even though the account was finally in the positive and was active, they flagged my account as suspicious and locked it. I checked on it after the lock and found they decided to permanently close the account, only allowing me to withdraw the remaining balance. I do not recommend.

used to really like go2bank, but recently after the last update I can no longer login to the app whatsoever, and sometimes not even in the web page. customer support contact 4 times and every time told to just wait it out. we're no 30+ days and counting and still can't login. "we were unable to log you into your account". most stupidest thing I've ever dealt with, and customer service is absolutely no help and act like they don't even want to talk to u or help at all.