Reviews for GO2bank: Mobile banking

Easily the most functional bank app I've used. Balances are up to date and transactions promptly post. Direct deposit is consistent & reliable. Setting up a savings (or 2) takes seconds, & you can immediately transfer funds in from checking. If you want to physically add cash, no need to find a bank...just go into a CVS, Kroger, or something and do a deposit at their register. The app even makes a barcode to scan; making it easier for you and the cashier. As a bank app, it works perfectly.

Go2bank is not a good bank. They charge for everything you access your account through. Load your cashapp from it they charge a fee. Use it at the grocery store, they charge a fee, use it period and they charge you a fee. After spending $6000 from this account I had $100 left and they finally locked my card and made me jump through a bunch of hoops to access it. You would think they would have asked for your ID when you opened the account, but no. The customer service is hard to understand.

I have now had a canceled order ten minutes after it was placed pending for 7 days on my secured credit card account. I tried to reach out and ask why through chat. The rep told me I had the wrong card info when I was staring at it. Not wrong. He then ended the chat before I could finish typing a response. Tried calling. Never ending wait. It's for about 100 dollars and I'm assuming they want me to overdraft my debit account to charge me the 15 dollar fee. Per overdraft. Don't use.

This banking app is terrible. First biometrics doesn't work or they just don't have it. Second they charge me to use the dang account as a fee monthly, that's why I got rid of other bank accounts. Third they're direct deposit that they claim works for overdraft never does work and I can't access things I want from the account. I'm looking for a new account ASAP. I would recommend not using this as your banking app.

I've never been hung up on so many times in my life. I've done everything correct to receive my reward for the refer a friend. I get on the phone with you guys around 8:00 and get hung up on every 45 minutes my problem has been escalated numerous times. They love to transfer me and hang up and the most recent one she couldn't hear. At this point it doesn't even matter about the $50 it's about how you guys continuously lie!!!!!!!!!!!

I just opened an account and got my card. I activated it over the phone and downloaded the apps latest version. It lets me log in but Everytime I try to add money by cashing a check, it says I have to activate my card and then when I try, it won't scan or even do it manually put in. Totally frustrated! Tried contacting on chat and that's a complete waste of time. No one responds. Called to make sure my card was activated since it said it wasn't and it was. Too many glitches!

ETA: updating my review. This bank is extremely frustrating with pending charges. Pending charges don't show up on your account, or shoe briefly, so you never know what transactions haven't completely gone through without looking through every single transaction. Very frustrating when you have made multiple purchases and there is no record in your account. Pending holds also drop pretty quickly, this is easily one of the best banks I have dealt with.

I only installed this app to leave a review for anyone considering this card, and as soon as I click Post, I'm deleting it. I'm being charged a $5 fee every month even though I've never used the card even once. I can't find a way to close my account, and it doesn't give you the option to email customer service. The only 2 options are to call and wait forever to speak to an actual live person, or to mail them a letter. Yes, snail mail in 2021. U can keep your damn card.

I've had an account with Go2B for quite a while, but never had really used it much. now that I use it regularly I find it too be as awesome as I originally thought. easy to use, lots of options from Overdraft protection to secured Credit Cards for less than perfect FICO scores. BEST of all is the APR on simple basic savings (vaults) look around... you won't beat it.

It was better under greendot. I use to be able to "peek" at my balance or a quick check with a text. Now the only way is to log in. You can no longer have a card for yourself and a card for your partner on the same account, but you can pay fee's for two accounts... Which isn't actually a solution and so you have to carry cash. My advice? Find something else. Just like banks they are moving away from customer service and towards profits.