If I could rate ZERO stars, I would. This app is like a sloth, but about 3 seconds behind it. I have this app on an iPad AND a One+. Super slow on that iPad. Press a key, and it's at least 5 seconds before anything happens. Dialing a number is about a 30 second process. It's marginally better on the Android. Only 1/2 to full second delay on keypress. Also, the search function takes forever on both platforms. At least 3-5 seconds to get a result after you type the number or name. If you are forced to use it like I am, then it works, but I would rather watch gear oil drip out of an old car. Other issues is that this app is the top battery use, even though I only make 5-6 calls a day. One plus 5T keeps notifying me of excessive battery drain in the background. If I didn't need this for work I would dump it.
Reviews for GoTo
using my phone to attend meeting was a bit awkward to deal with. Visual too small and difficult to focus on areas pointed out. but...when I used my full computer monitor in the previous weeks, the display, audio , and all features were easy to use. So, on a phone audio is great. But for visual you need your larger screen. highly satisfied with the service.
It kept ringing after it connected. Even with a good Wi-Fi connection other person sounded like he was talking in a barrel. This is no better than the app it replaced. Update 11/21/2020 App is still unreliable. Will not connect consistently, and I'm on solid Wi-Fi 7 ft from an access point. This is the point where you design a new app not try to fix this piece of junk.
Update 4/23/2020 - Since the new work from home, I've had to take calls from this app. Still the app consistently does not notify me when I'm receiving a call. I've missed 3 calls this morning and 5 yesterday. Luckily I've set it up to ring over to my cell after 20 seconds, but I shouldn't have to do that. Terrible app. I have missed calls all the time when this app. Jive mobile worked way better. I just noticed I missed 20+ calls because it doesn't ring. Jive mobile I never missed any.
As its been a long time i feel the bugs still haven't been addressed. Its a good app but it has so many bugs. Just now i tried to send a message and it would scroll but not allow me to open/send a message. Doesnt always call through on cell phone. Cant end a call on hold and more. Its been a long time and it hasnt been fixed so i felt it was time to leave a review 😔. I need a working app to handle my clients effectively. Not sign me out randomly without telling me so i miss calls.
The new version of this app does not work well. It glitches every time I'm on it. Either my chat messages send twice or not at all. Or it lags so far behind that I can't participate in the conversation. Or I get kicked off completely because it freezes. I need to be able to use this app reliably because my online school uses the GoTo platform for some of their classes. If I didn't have to use the app, I would get rid of it.
The product has greatly matured and improved. One thing I am noticing as of the latest release is that SMS messages to and from internal numbers in the phone system are not getting delivered on the mobile app. They are only showing up in the desktop app or browser. We are only able to send and receive to external regular cellphone numbers. So we are constantly missing important internal communication as a result.
One consistent issue has been my clients getting an echo of their voice. Its never on my end but only theirs. I'm constantly having to call from my own number which defeats the purpose of this line. Doesn't matter if I'm on wifi or not. It doesn't happen every time, but I'd say about 85% of the time I can count on someone saying it is. If it weren't for that I believe it would be just fine. I've deleted and reinstalled, checked my connections, logged out and back in. I'm using it mobile only.
I don't think I've seen worse app recently. Instead of calling within the app, it dials from your regular phone. Once you hang up, all you get is a black screen. Enough for me to delete it right away and see how bad it is, not to use a more harsh word. Forgot to add, if you start calling and disconnect, you will see a pop up showing initiating that will stay there until the app is on. Useless app.
I've found quite a few bugs with this app. Frequently when making calls the ringing continues even after the recipient has picked up the call. Less frequently but more than I'd like, the ringing will continue even after I've ended the call. Also, I've found that in receiving calls the app will briefly ring but the call goes to my voicemail without further rings giving me time to answer.