Reviews for GoTo

If I could rate ZERO stars, I would. This app is like a sloth, but about 3 seconds behind it. I have this app on an iPad AND a One+. Super slow on that iPad. Press a key, and it’s at least 5 seconds before anything happens. Dialing a number is about a 30 second […]

using my phone to attend meeting was a bit awkward to deal with. Visual too small and difficult to focus on areas pointed out. but…when I used my full computer monitor in the previous weeks, the display, audio , and all features were easy to use. So, on a phone audio is great. But for […]

It kept ringing after it connected. Even with a good Wi-Fi connection other person sounded like he was talking in a barrel. This is no better than the app it replaced. Update 11/21/2020 App is still unreliable. Will not connect consistently, and I’m on solid Wi-Fi 7 ft from an access point. This is the […]

Update 4/23/2020 – Since the new work from home, I’ve had to take calls from this app. Still the app consistently does not notify me when I’m receiving a call. I’ve missed 3 calls this morning and 5 yesterday. Luckily I’ve set it up to ring over to my cell after 20 seconds, but I […]

As its been a long time i feel the bugs still haven’t been addressed. Its a good app but it has so many bugs. Just now i tried to send a message and it would scroll but not allow me to open/send a message. Doesnt always call through on cell phone. Cant end a call […]

The new version of this app does not work well. It glitches every time I’m on it. Either my chat messages send twice or not at all. Or it lags so far behind that I can’t participate in the conversation. Or I get kicked off completely because it freezes. I need to be able to […]

The product has greatly matured and improved. One thing I am noticing as of the latest release is that SMS messages to and from internal numbers in the phone system are not getting delivered on the mobile app. They are only showing up in the desktop app or browser. We are only able to send […]

One consistent issue has been my clients getting an echo of their voice. Its never on my end but only theirs. I’m constantly having to call from my own number which defeats the purpose of this line. Doesn’t matter if I’m on wifi or not. It doesn’t happen every time, but I’d say about 85% […]

I don’t think I’ve seen worse app recently. Instead of calling within the app, it dials from your regular phone. Once you hang up, all you get is a black screen. Enough for me to delete it right away and see how bad it is, not to use a more harsh word. Forgot to add, […]

I’ve found quite a few bugs with this app. Frequently when making calls the ringing continues even after the recipient has picked up the call. Less frequently but more than I’d like, the ringing will continue even after I’ve ended the call. Also, I’ve found that in receiving calls the app will briefly ring but […]

The app only works a fraction of the time. It does not always update information when you refresh the page. I miss calls constantly because it randomly decides to go into DND mode. Also, not sure if its part of intended functionality, but when a call comes in, the ring cannot be silence, it requires […]

A terrible application with many problems. Won’t hang up calls without force stopping the app. Will usually half ring once then end the call stating it was missed. Won’t ring or show a call came through. Just state that there is a missed call [if you are lucky] or a VM. Crashes and reloads frequently […]

Edit: once again a generic response to this review. I have reached out to support who are clueless. They say they only see logs for 7 days and after that cannot help you. So when you submit a ticket, they wait while before responding, then count the weekend as part of the 7 days and […]

Good, but has a dial link bug. Generally good but does have one bug. I have my phone set up to use GoTo when I click on a phone number in Outlook. On a regular basis, the app “remembers” the last number it called from Outlook and tries to dial that number. Just now, someone […]

Jive Mobile was bad but this is far worse. When I’m on a regular cell call and a Jive/GoToConnect call comes in, my phone starts ringing at full volume (while I’m on the phone), converts my cell call to a speakerphone call, and won’t let me decline the incoming call. Then, I can’t switch my […]

I’m writing this review after 5 months of daily use for a business. GoToConnect is incredibly frustrating. If you use your personal cell phone for business, it forces you to import all of your personal contacts, no other option. It defaults the contact list to all contacts. Load time is very slow on all pages […]

Needs work. The small company I work for has been using this for about a year. If you’re on a call & a new call comes in, it mutes the line. Super inconvenient. Glitchy. If two calls come in at the same time, it can freeze the app & you can’t answer either. Sometimes it […]

I need to use this app for work as it is compatible with our phone system and for the most part it works fine. However, I would like to customize the Ringtone so that I can easily tell the difference between a work call and a personal call on my cellphone. I feel that it’s […]

This app is in need of top to bottom bug fixes. When transferring on mobile I cannot scroll through contacts. I used to be able to click the letter on the right to bring me to other contacts but that no longer works either. I am now limited to my top 3 alphabetical contacts. And […]

The app is okay, but it certainly has a lot of issues that I’ve discovered. It freezes constantly, and it loses connectivity often. It doesn’t seem super user friendly, and it can be difficult to find what you need. Also, I’m confused with how sometimes names show up on messaging and sometimes not, even when […]