Reviews for Grubhub: Food Delivery

this app is trash. I accidentally placed an order while trying to switch my payment method and tried to cancel the order 4 times, but it would not let me because someone accepted the order. if your food has not been picked up, you should be able to cancel your order. I'm extremely disappointed in the GrubHub app. I can not recommend this service when you can't even cancel an accidental order even tho there seems to be options for it. they are there but can't be used. very sus.

Terrible UX. Status of order currently in progress isn't shown in the app. Pressing the "Orders" button only shows past orders, and clicking the "Track your order" button in the email confirmation just goes to the app home screen where I can search for restaurants. Why would I place another order when I'm already waiting for one? If my order isn't delivered yet, the status of it should be the first thing I see when I open the app. Instead it's nowhere to be found. Awful experience. Try harder.

it is going on 2 hours. my order has not been picked up nor has it been assigned and I have a supervisor telling me they refuse to cancel my order or refund me. customer service is horrible. it's like talking to a wall. it's an automatic response always. I have been told several times I am getting credits because my order was late. my credits have not shown up. I can't get an update on any of those let alone getting my order canceled. just all around horrible experience. I'm done using this app

Better than DoorDash in price. Deliveries tend to be a bit slower, but I'm not usually in such a hurry. It seems to give drivers more opportunities to deliver multiple orders at once which is good for making this cheaper and more sustainable. However, they have less options overall, but sometimes options that DoorDash doesn't have. Especially if you already have Amazon Prime (which includes Grubhub+), there's no point in not keeping this if you ever order food delivery. The app is clean to use.

Avoid this app!! Unlike their competitors, they won't show you exactly how many minutes away your driver is and when they give you "credit" for the inconvenience, you can't actually use the credit, especially with a gift card. You have to use the credit with additional money, not money you've already given them(gift cards). scammers, plain and simple.

I'm stuck at the hospital with my wife looking for food delivery so I don't have to leave her side, but every restaurant I've found has "Delivery paused due to high demand". I understand this happens through no fault of grubhub, but I don't understand why restaurants that are not currently delivering still show up on the delivery search. It's possible that one restaurant may not have deliveries paused, but I'm not wasting my time clicking through all the options in hopes of finding one

I've been using this app for years, but I'm done with it. Stuff happens when you order food. In person, it's easy to address. However, when you're ordering online, it's different. If you're okay with accepting mistakes with your food this is the app to use. GH won't do anything when your order has an issue. Chat is the worst on the Internet. Call the restraunt and order with them directly in the first place. It'll save on fees and the headache of trying to use this awful app.

The app is slow, always deletes my order when I exit out for a minute, and half of the things don't work even if both the wifi and phone data is on. The driver was trying to deliver to multiple people at once, causing them to be slow and late, and tried to give me the wrong food. The promo codes in the emails don't work

I paid $20 to get food delivered in a timely manner. Total was over $50, and I NEVER got it. I cancelled the order after an HOUR watching the driver drop off other orders instead of picking up mine, which had been sitting there close to an hour at that point... Worst delivery app I've experienced (this was my first time trying GrubHub!). Just stick to the much more well known apps.

this company is horrible. I've ordered six times in the last month and have had to deal with problems on every order. the support service is useless. they just offer you more credit. and when you call them to try and get something sorted out they have no one they can transfer you to that has any actual power to do anything. I'd give them zero Stars if possible.

your app is hot garbage. it has wild inaccuracies. it costs about 200% more than purchasing in store. it states an approximate delivery time and is off by almost 100%. let me code it for you and I can fix this dumpster fire of an app. there are machine learning models that can more accurately predict times. if I place an order, the price, time, and quality are all considerations. when you mislead people to try to coerce them into making a purchase, it's just a trash business model

Can't apply two credits to an order. I tried everything to place an order with both my credits applied (1 was a refund for order not delivered, and other was extra 5.00 credit). I chatted w agent, cleared cache, cookies, reinstalled app, changed pmt source etc and nothing worked. When I clicked button to place order it did nothing or I got a pop-up error saying encountered trouble. The only way I got it to work was to remove one of the applied credits. Then it processed. Fix this bug.

This is more of a review of the service than the app, which is fine, although probably a little too cluttered for its own good. In the Orlando area, GrubHub does not have the driver support it needs. As a result, the food is waiting to be picked up, getting cold and soggy. try one of the other food delivery apps for quicker service.

The app has few glitches, one that starts your order from the beginning, meaning you basically have to cancel it and lose some stats/time/money. Sometimes you have to restart the app, because you won't be able to mark "arrived". However, this is surely the best app for delivery drivers, I cannot recommend any other app, all the other apps are not only obsolete when compared to GrubHub, but unusable.

I'm going out of my way to write this. I had an order recently that got miss delivered. No picture for the order just a red screen. I issued my request of didn't receive food and wanted redeliver. Got instant credit instead. I was fine with it, but then I tried to order again today. I'm exhausted from the hassle. I tried to use my credit on 4 different stores and got one message. "Sorry we cant combine two or more payment methods." Try doordash instead never any issue like this.

The app isn't the issue it's the service itself. They need to update their system to what DD uses or something similar. They are so slow it takes 2 hrs to get an order from a place that's 10 minutes away. Yeah I can get it myself but not the point. I'm not always able to get out and I'm willing to pay for it to be delivered to me and I actually tip well. Drivers get lost or take weird ways to get to my house and it takes them longer. Just annoying. They don't care which is why I'm cancelling.

I keep getting an error page when I click "help" or "extra tip". I had a fantastic, kind driver, and I wanted to toss him an extra $5, and I can't. Deleted the app, reinstalled, force stopped, cleared cache, tried on wifi, tried on cellular. I've got a Galaxy S25 Ultra, and Amazon only makes eleven zillion dollars a day, so I'm thinking a working app shouldn't be too high an expectation, but here we are. I took a screen recording, can a dev reach out? I'm mad at Bezos, not you.

I wish I could include screenshots of interactions with the customer service. Firstly, on their app is nowhere to report missing items 👎 with that said, I emailed them the evening our order was missing items and included a pic of the receipt. That was on 10/29. Today I finally got a response that said because THEY took too long to respond they could only offer a $5 credit. Very poor customer service!!!

Horrible Customer service and faulty app. Way too many times was missing items, I would get credit that didn't cover fees or tips and they refused to just send the items out. Not good when you get one hamburger instead of 5 with hungry kids! Then on grocery orders the shopper and I weren't getting messages, three times. So I cancelled in October and have been getting charged via my visa the last three months. They will only refund this month even though there are no orders for the other months.

I stopped using food service apps for a while bc of the prices, healthier eating, and bc more times than not, something is wrong. I've been using GH again for the past week and a half bc I can't really leave my house, and 2/4 deliveries have had incorrect items. GH's map also puts my unit at the end of our parking lot, so drivers get mixed up, especially at night. The bonuses are that the app always works and I have GH+ for free through Amazon Prime.