this app is trash. I accidentally placed an order while trying to switch my payment method and tried to cancel the order 4 times, but it would not let me because someone accepted the order. if your food has not been picked up, you should be able to cancel your order. I'm extremely disappointed in the GrubHub app. I can not recommend this service when you can't even cancel an accidental order even tho there seems to be options for it. they are there but can't be used. very sus.
Alex Chovanec
Terrible UX. Status of order currently in progress isn't shown in the app. Pressing the "Orders" button only shows past orders, and clicking the "Track your order" button in the email confirmation just goes to the app home screen where I can search for restaurants. Why would I place another order when I'm already waiting for one? If my order isn't delivered yet, the status of it should be the first thing I see when I open the app. Instead it's nowhere to be found. Awful experience. Try harder.
terry hoover
it is going on 2 hours. my order has not been picked up nor has it been assigned and I have a supervisor telling me they refuse to cancel my order or refund me. customer service is horrible. it's like talking to a wall. it's an automatic response always. I have been told several times I am getting credits because my order was late. my credits have not shown up. I can't get an update on any of those let alone getting my order canceled. just all around horrible experience. I'm done using this app
A Google user
Better than DoorDash in price. Deliveries tend to be a bit slower, but I'm not usually in such a hurry. It seems to give drivers more opportunities to deliver multiple orders at once which is good for making this cheaper and more sustainable. However, they have less options overall, but sometimes options that DoorDash doesn't have. Especially if you already have Amazon Prime (which includes Grubhub+), there's no point in not keeping this if you ever order food delivery. The app is clean to use.
Corvid Crane
Avoid this app!! Unlike their competitors, they won't show you exactly how many minutes away your driver is and when they give you "credit" for the inconvenience, you can't actually use the credit, especially with a gift card. You have to use the credit with additional money, not money you've already given them(gift cards). scammers, plain and simple.
Jack Harmon
I'm stuck at the hospital with my wife looking for food delivery so I don't have to leave her side, but every restaurant I've found has "Delivery paused due to high demand". I understand this happens through no fault of grubhub, but I don't understand why restaurants that are not currently delivering still show up on the delivery search. It's possible that one restaurant may not have deliveries paused, but I'm not wasting my time clicking through all the options in hopes of finding one
Chris Gonzales
I've been using this app for years, but I'm done with it. Stuff happens when you order food. In person, it's easy to address. However, when you're ordering online, it's different. If you're okay with accepting mistakes with your food this is the app to use. GH won't do anything when your order has an issue. Chat is the worst on the Internet. Call the restraunt and order with them directly in the first place. It'll save on fees and the headache of trying to use this awful app.
Azalia Vasquez
The app is slow, always deletes my order when I exit out for a minute, and half of the things don't work even if both the wifi and phone data is on. The driver was trying to deliver to multiple people at once, causing them to be slow and late, and tried to give me the wrong food. The promo codes in the emails don't work
Grant Fahrenkrog
I paid $20 to get food delivered in a timely manner. Total was over $50, and I NEVER got it. I cancelled the order after an HOUR watching the driver drop off other orders instead of picking up mine, which had been sitting there close to an hour at that point... Worst delivery app I've experienced (this was my first time trying GrubHub!). Just stick to the much more well known apps.
David Geldart
this company is horrible. I've ordered six times in the last month and have had to deal with problems on every order. the support service is useless. they just offer you more credit. and when you call them to try and get something sorted out they have no one they can transfer you to that has any actual power to do anything. I'd give them zero Stars if possible.
