Reviews for Grubhub: Food Delivery

this app is trash. I accidentally placed an order while trying to switch my payment method and tried to cancel the order 4 times, but it would not let me because someone accepted the order. if your food has not been picked up, you should be able to cancel your order. I’m extremely disappointed in […]

Terrible UX. Status of order currently in progress isn’t shown in the app. Pressing the “Orders” button only shows past orders, and clicking the “Track your order” button in the email confirmation just goes to the app home screen where I can search for restaurants. Why would I place another order when I’m already waiting […]

it is going on 2 hours. my order has not been picked up nor has it been assigned and I have a supervisor telling me they refuse to cancel my order or refund me. customer service is horrible. it’s like talking to a wall. it’s an automatic response always. I have been told several times […]

Better than DoorDash in price. Deliveries tend to be a bit slower, but I’m not usually in such a hurry. It seems to give drivers more opportunities to deliver multiple orders at once which is good for making this cheaper and more sustainable. However, they have less options overall, but sometimes options that DoorDash doesn’t […]

Avoid this app!! Unlike their competitors, they won’t show you exactly how many minutes away your driver is and when they give you “credit” for the inconvenience, you can’t actually use the credit, especially with a gift card. You have to use the credit with additional money, not money you’ve already given them(gift cards). scammers, […]

I’m stuck at the hospital with my wife looking for food delivery so I don’t have to leave her side, but every restaurant I’ve found has “Delivery paused due to high demand”. I understand this happens through no fault of grubhub, but I don’t understand why restaurants that are not currently delivering still show up […]

I’ve been using this app for years, but I’m done with it. Stuff happens when you order food. In person, it’s easy to address. However, when you’re ordering online, it’s different. If you’re okay with accepting mistakes with your food this is the app to use. GH won’t do anything when your order has an […]

The app is slow, always deletes my order when I exit out for a minute, and half of the things don’t work even if both the wifi and phone data is on. The driver was trying to deliver to multiple people at once, causing them to be slow and late, and tried to give me […]

I paid $20 to get food delivered in a timely manner. Total was over $50, and I NEVER got it. I cancelled the order after an HOUR watching the driver drop off other orders instead of picking up mine, which had been sitting there close to an hour at that point… Worst delivery app I’ve […]

this company is horrible. I’ve ordered six times in the last month and have had to deal with problems on every order. the support service is useless. they just offer you more credit. and when you call them to try and get something sorted out they have no one they can transfer you to that […]

your app is hot garbage. it has wild inaccuracies. it costs about 200% more than purchasing in store. it states an approximate delivery time and is off by almost 100%. let me code it for you and I can fix this dumpster fire of an app. there are machine learning models that can more accurately […]

Can’t apply two credits to an order. I tried everything to place an order with both my credits applied (1 was a refund for order not delivered, and other was extra 5.00 credit). I chatted w agent, cleared cache, cookies, reinstalled app, changed pmt source etc and nothing worked. When I clicked button to place […]

This is more of a review of the service than the app, which is fine, although probably a little too cluttered for its own good. In the Orlando area, GrubHub does not have the driver support it needs. As a result, the food is waiting to be picked up, getting cold and soggy. try one […]

The app has few glitches, one that starts your order from the beginning, meaning you basically have to cancel it and lose some stats/time/money. Sometimes you have to restart the app, because you won’t be able to mark “arrived”. However, this is surely the best app for delivery drivers, I cannot recommend any other app, […]

I’m going out of my way to write this. I had an order recently that got miss delivered. No picture for the order just a red screen. I issued my request of didn’t receive food and wanted redeliver. Got instant credit instead. I was fine with it, but then I tried to order again today. […]

The app isn’t the issue it’s the service itself. They need to update their system to what DD uses or something similar. They are so slow it takes 2 hrs to get an order from a place that’s 10 minutes away. Yeah I can get it myself but not the point. I’m not always able […]

I keep getting an error page when I click “help” or “extra tip”. I had a fantastic, kind driver, and I wanted to toss him an extra $5, and I can’t. Deleted the app, reinstalled, force stopped, cleared cache, tried on wifi, tried on cellular. I’ve got a Galaxy S25 Ultra, and Amazon only makes […]

I wish I could include screenshots of interactions with the customer service. Firstly, on their app is nowhere to report missing items 👎 with that said, I emailed them the evening our order was missing items and included a pic of the receipt. That was on 10/29. Today I finally got a response that said […]

Horrible Customer service and faulty app. Way too many times was missing items, I would get credit that didn’t cover fees or tips and they refused to just send the items out. Not good when you get one hamburger instead of 5 with hungry kids! Then on grocery orders the shopper and I weren’t getting […]

I stopped using food service apps for a while bc of the prices, healthier eating, and bc more times than not, something is wrong. I’ve been using GH again for the past week and a half bc I can’t really leave my house, and 2/4 deliveries have had incorrect items. GH’s map also puts my […]