One of the worst apps. The search new dentists feature doesn't work. Won't search for names accurately. Then when you find the doctor, the click to open brings you back to the map. Search bar continuously trys to update results not allowing me to complete typing.
This app is worthless! Will not let you find a PPO. Just disappeared from screen and you have to sign in again. Which also is not an easy task. Very dissatisfied. Do not bother with them! I'm going to discontinue the insurance. You probably can't use it either! Frustrating to say the least.
If you have ever had coverage through Guardian prior to your current coverage, the app defaults to the old expired coverage and claims that you're no longer covered. (Checking on the website and by calling confirms active coverage). This seems to be a known issue according to a couple of the Guardian agents I spoke to. As such, the app is unusable.
Highly frustrating I've been trying for three days on the website, then try to on my phone, and then tried on this app and all times it is stalling & saying opps looks like something went wrong, please try again later. I'm simply trying to update my payment, and look over my claim & I've been spending mid than a hour each day trying to resolve this while it gives out on me each time even on the app.
The app is improperly named making it hard to find, even if I search "guardian" on my phone. Also, why in gods name do you need my phones unlock code for this app? Makes me very wary from a security standpoint, there's no need for you to have that. Last, why can't I view my plan info here? Overall a very convoluted way of getting my insurance card.
Glitches all the time. Every time I click a link it goes back to the fingerprint login. I press my finger and I'm back at the main menu. Useless! Can't get anything to open! Always re-routed back to the main menu. Can't search providers or see ID cars. Very frustrating.
How is it possible for an insurance company to make so much money, but can not get their app working after literally years of people saying it will not let them login. If you are not going to fix/update this app remove it from the app store all together. It is absolutely absurd that you do not have a half way competent IT department that can atleast allow users to login to view an ID card. You have a total of 12 reviews out of 357 that are not 1 or 2 stars. Absolutely pathetic.
App won't load after I sign in. It just spins or gives me an error message.
If I could give a less than one store I would. I've tried to set up a user name on this but once you get to the seventh character it always pops the error message user already in use. It doesn't matter what I put in or how it's put in the error messages always same on the eighth character. I am unable to make a user ID to even be able to use this app
Waste of time- I figured it out! They make the app useless so you get so frustrated that you don't use your insurance... I will just call, they can do it for me... Nope, it told me leave a message or stay on the line blah blah for 23 minutes. Then it just said leave a message and hung up on me... Didn't even tell me what info I should include in the message or when to expect s reply I did notice it was super easy to pay....
