Reviews for Habit Burger & Grill

The past two times I've tried to use the app it won't finalize the payment and doesn't go through. Your promo gets deleted and Habit Burger won't honor your deleted promo code. Waste of time and money if you want to order online. Poor customer service in store regarding the issue. This has happened in multiple states. App is slick and easy to customize your order, you just can no longer successfully order.

The absolute worst app I've used to order food. It is criminal how much I go to HB and don't use the app. Simply because it has never worked for me. As of late all I get is a message saying "An unexpected error has occured" and am completely locked out of doing anything on the app. All it has is a "retry" button that doesn't even do anything. I have shut the app, force stopped, uninstalled and reinstalled and still... "an unexpected error has occured". I have tried with this app for YEARS.

UI is impressive, looks really clean, and scales well to devices. It has almost every feature one could want. The only place there is room for improvement is more customization options, and a "comments" or "other" box to type in an customization options not present in the menu. The only technical issues are location privacy, payment security and encryption being a little lacking, and the phone number prompts being unable to accept a country code before the ten digit phone number.

(See update)I used to love this app. Now it's nothing but network errors and bs. It never let's me finish an order. Bummer because it's down the street... Update! I uninstalled and re-installed the app and it seems to be working, mostly. I'm updating my review to 4 stars. It seems that if your local store doesn't offer delivery, it just says "error on the form". If I order for pickup, it's fine. Maybe we can fix this?

I attempted to place an order but upon submitting, the app reported that it was "Unable to verify payment". I deleted my card and entered it in again just in case I had mistyped but it would still not go through. I tried a total of 3 times and checked my credit card's app to see 3 pending authorizations. Edit: looks like it was because my card was declined. Error message could be better.

Curbside pickup options rely on GPS location to determine when you've arrived, which would be fine if I wasn't ordering from home and having someone else pick up. There's no way to tell the store you've arrived so your food just sits there getting cold until you lose patience and have to walk in, completely defeating the purpose of selecting curbside pickup. Same thing happened back in April and I was hoping they got it figured out by now (August) but nope. This app confuses everyone.

Horrible App! I've been trying to place orders every once in awhile for over a year with no success! This includes on a new phone I currently have. It always gives me an error saying something "it's not you, it's us...an error occurred" after I try to finalize the order and pay. That's right, the app is junk! I've uninstalled and reinstalled the app with no success. UPDATE: I did send the details and received a reply that my feedback would be shared with your IT team. 🙄

I like the Habit Burger restaurant, especially the veggie burgers, but the app sometimes doesn't work right. Sometimes I can't order because the pickup time won't work. Other times a special offer won't work. All that causes extra time to get an order, so I generally won't order if there's a problem. It might be easier to just order online, without the app.

The app used to work until recently. On my phone it says it's up to date. However, every time I try to checkout via the app, it will pop up a message stating to update the latest version of the app first. I uninstalled, re-download, signed out, installed with a different device, tried to order on Google, and it still states the same thing " update to the latest version". I'm only able to use my e- gift card via the app, since the people at the register said they couldn't figure out how to takeit

I downloaded the app for the free Char-burger with cheese after purchase of a drink. The app was easy to register with. Works great and as it should. The promo did arrive within the hour as it said. I think it took about 15 to 20 minutes because I didn't check the time. I really like how you can customize each item you order. I didn't know some options are available during all those times I ordered in person. I will probably just use the app from now on to save time and customize my orders.