The latest update to the app is terrible. Who goes from an app back to a webpage? I used to put everything I needed in my "cart" and use that as my shopping list with aisles listed. Now if you want that feature, you have to put it on your shopping list which is now separate than the cart. And half the items are now not organized by aisle. Please bring back the old app.
The app was finally updated and it's god awful. Now it matches their site, which is just as terrible. The biggest issue is that they removed all sorting/filters. You can no longer sort by price/unit by price or filter by deals. For some idiotic reason they also added delivery items so when you search you get thousands of results. You have to manually filter after every single search to only show pickup items. Why wouldn't that be default when I shopping for pickup!?
The app doesn't do anything now. I want to make a shopping list, it wasn't great on the previous version but it was okay. Now, it's gone completely. Only option is to order for shopping service. It seems like they don't want me in the store. So, to Giant I go. I can make a list and check out as I shop there. I get the items I want and it's easy. Too bad, I like my local HT stores but district management is making it difficult to shop there (not to mention getting run into staff shoppers)
I used to love this app and used it to order groceries every week for pickup. Now it redirects you to a webpage with terrible navigation. Weekly specials are hard to access and then there's no way to add sale items to your cart, only to your list. I have to choose my store every time I log in. And items are listed as available "in store" but not for pickup, which makes no sense. If it's in the store why can't it be put with my order? Web page isn't designed to be used on mobile.
The app requires too many 'clicks' to get to the shopping page. It requires the user to select a store each time you login; should remember your selection. When there, it will not scroll up or down to search products. I've tried to uninstall and then re-install, but the issues still exist. Do not have problems with any other grocery store apps.
Not a fan of the update. Items are not listed in the correct location when shopping in store. (Example: bread that is in the bread aisle is listed in the bakery.) Also the substitution process for online orders is terrible. If there is an out of stock item and I don't like the employee-chosen replacement/quantity, there is no way to change it. Rejecting it in the app automatically completes your order and there's nothing the store can do!
Useless compared to what it used to be. The weekly ad can't be viewed by category and is just one long side scroll of products (annoying). It's no longer possible to add items to different lists without going into the lists each time and changing the active one, then going back to the product to add it. Also, search filters are broken—tapping items in the results list brings up different items.
I have been using the app to look at what is on sale and for coupons for years. The recent changes to the app makes that impossible now. You can only shop for pickup or delivery, neither of which will I ever do. It also kicks you to a webpage, which makes you wonder what the point of having an app even is. Very, very disappointed with this app now. I am hopeful they will change it back, and if not it would be nice for them to let me know so I can know to delete it off my phone.
The online shopping update is not an improved experience! It's a pain being redirected to the website instead of being able to use the app. Some items I used to be able to order ahead are now "in store only" which defeats the purpose when you're placing a pick-up order. It's a much more cumbersome process, and I have yet to figure out how, or if I can add notes for my shopper. I can only hope they'll get the bugs worked out soon!
This "upgraded" app is horrible. I used to use this app 2-3 times/week for years to build my cart and place curbside orders, and all of the features that made it so easy to use are gone. I haven't placed a curbside order since the upgrade because I can't stand the app. Despite my membership, I've been shopping elsewhere because of the app. The old app enabled you to view and buy the weekly ad items in one large grid-type view, and you could see product details by clicking on the item. No more!
