Reviews for healow

The app is pretty bad from an ergonomic standpoint. The text is too small and has no contrast (white font on a pastel color background) making it very hard to read. The messaging feature is useful, but includes too many spaces. The app doesn’t contain obvious features, like being about to snap a picture of […]

This app is seriously lacking in security! Once the app is installed and login credentials are entered initially, the user is never completely logged out! The user is only required to enter their 4 digit pin to access everything in the app & all the information available to it. There is even a “logout” selection […]

App is all right, very basic, but what a waste of time it can be! Does not indicate what kind of appointment you have. I had labs and the app was not specific on the nature of the appt, never received a reminder, did not even indicate if it was a televisit, and I ended […]

Update: I’ve been unable to login. Keeps going back to the login and wanting my finger print again. I uninstalled and will reinstall but if that doesnt fix it, I’m done with it. When this app was first offered it worked great. Was able to link accounts and find info for my aging parents instantly. […]

This is easily the most pos app I have ever used for medical events. It is overly intrusive with “security” questions, passwords, pins, and biometrics, all of which had to be setup, including phone numbers. It is simpler to just call your doctor and be on hold for who knows how long rather than deal […]

Haven’t had a problem till now. Said my password was wrong (it wasn’t). When I tried to reset, it kept saying failed to save password. Now I have 1 more attempt and will be locked out. This is not the most user friendly app anyway but at least I was able to use it. Till […]

Had to install this app to interact with my physician during “these times.” My biggest issue with the app is that every time you minimize the app, it closes requiring you to sign in again. As a result, you lose all you’ve written if you’re writing a message to the practice when minimizing. (So you […]

This used to work great, now it doesn’t! When I upgraded my Android phone and reinstalled the app, there are buttons missing on the VERIFY YOUR PRACTICE page, so you can’t go any further! When I tried the same on my tablet (also Samsung) the buttons were there and it logged me in, but when […]

This may vary from practice to practice, but at least in my case, the healow app will not allow you to do nearly anything useful. You cannot make or reschedule appointments. You can’t cancel an appointment unless your doctor sends you a confirmation message first. You can’t really edit the list of medications you’re currently […]

Keeps logging me out every 5 minutes, so I had to keep logging in to send a message. It doesn’t have all my providers listed so I can’t directly send messages. Can’t orders refills. This app needs some major fixes! 7/4 update-&-STILL has major issues. Now I can’t log in at all! As soon as […]

Literally cannot log in. Can’t reset my password. Every time I try sending a text, it gives me a vague error that it can’t do it right now. Same thing happens on the website. Then when I try to reset the password through email, I get to the site all the way up until I […]

I simply cannot register to see my results. Incredibly frustrating. Edit: I’ve found a workaround. If you paste a password, the input will not realise anything has been input, making the submit button do nothing. To fix, just add a character and delete it in the input. You’ll see the password strength rating appear and […]

Very difficult to navigate the app! I already have set up an account, but when I go to the app it instructs me how to start an account, but gives me no option to just sign in. It allowed me to put in my provider’s name then went to another page to type in the […]

This app would be great if it actually worked. Everytime I use it I have to constantly reopen and sign in over and over because it freezes or just closes while I am in the middle of something. Two things I love about this app is that you can set up appointments and request refills […]

Every time you minimize it, it closes. Just be aware. This is supposed to replace logging into my doctor’s patient portal, but there are some important things missing. I can’t send a message to my doctor, for example. For a long time, I relied on it for information about my appointments. After I missed a […]

Several things need to be worked on. Appointments cannot be added to my calendar. I have Google, Samsung and Outlook. It will not propagate to any of them. There are no notifications. Not of an appointment. Not of a new prescription. Not of a message. Nothing. It seems to lack all of the advantages of […]

Every time I select my provider to send the message, the app jumps to acting like I’m trying to login to the app from scratch, booting me back to the first screen I see when I first launch the app. It’s an endless loop, and renders the app totally useless. I went back and forth […]

Simple interface and easy to use. Its just what the Doctor ordered. The above, that was in 2017, things changed, app forced me to update, then wouldn’t run, it didn’t care for my version of Android. Also, wasn’t able to install it on my Amazon tablet, only kid version of Healow app avail. I was […]

This last update removed every single message my doctor has sent this year. Test results for this year are also gone. I have no idea where the specialist referrals went, they have no notification. I despise that I can’t move away from the app for one second without having to log back in. Oh and […]

I would rate this app lower if possible but it is not. Recent changes have made this app almost unusable. It has become difficult to navigate from one tab to another, messages have been deleted, results either missing or incomplete and it is no longer possible to direct a message to a specific provider just […]