Reviews for HelloFresh: Meal Kit Delivery

Recipes are simple but very tasty. Over priced: ultimately you're paying for a little meat, a zucchini, a carrot, a carb, and some seasoning and small single use ingredients=$20. Every once in a while I'd get a low quality veggie, chicken with a hole in the package, or a missing "free" item. This app inparticular won't let you cancel your membership, you're forced to log in to a browser. Uses heavy handed techniques to prevent cancellations, which is pretty normal by now, albeit disappointing.

I get to try new recipes without the worry of having a bunch of leftover ingredients. So far, we've enjoyed most of the meals. There were a couple that lacked flavor. But acceptable to eat. One of our favorites was the pasta chicken sausage with Kale. That was delicious! In the long run, we are saving money by not buying a bunch of extra items that would be used once. Plus, having the nice recipes cards allows me to make more for company at another time. It's like a restaurant in my kitchen!

Overall, I like the service and appreciate the convenience it brings me. However, what has soured my experience is that on numerous occasions, my skipped weeks caught up to me and without realizing it until it was too late, an order was placed. I hate the fact that you cannot actually pause your subscription, which, of course leads to people forgetting about it long enough for them to be billed for an order, without notice and receiving a bunch of meals they do not want.

It was ok. The menu options are only good if you spend an extra per meal. I recommend you think about it first because the only way you can cancel/ pause is to call customer service - wait time is no fun. They will charge you and deliver food even if you tried on the APP to "pause." The app is only good for continuing long-term services, not a trial. I eventually had to call my bank to have them blocked. Nightmare experience for a trial. I still get emails about a payment to keep services.

If I could give a negative review I would. I never give bad reviews even if things go wrong, however, to say you have 5 days to change ir cancel an order but not even 24 hrs later say it's outside the time to cancel and have my account charged when I was just getting an idea for pricing and not wanting an actual order to be completed is completely unacceptable. I even called and explained it was not to make an order but check out what prices may be. no option for resolution available. horrible

Overall, we really like it. However, I have a number of complaints that are very soon going to make me want to try something else. Just to name a few - I'm very upset that they recently updated the app to remove the vegetarian only option. Huge inconvenience. We recently had a box delivered at 12am. Why??? Fairly often receive missing ingredients, recipes, etc. Customer service is good and they will credit you for your loss.

I have been receiving three meals a week now .I really have no complaints, the service is excellent, and wide selection of meals,when I do have an issue there customer service is right on it. preparation and cooking takes me about an hour per meal. I think I'm spending about the same,but have cut down on on my shopping. if you have the time I would definitely recommend this service

As a pro home cook I will vouch for this. I bumped into this service after having surgery and had a temporary loss of use of my arm. The meals are very delicious. They are easy to put together. My only con is to add a little more veggies to the meals to balance them out as some can be carb heavy. I'm very pleased with the app and the service. I will use this service again. This is great for a beginner cook or someone who needs new meal ideas. Thanks.

I've used HelloFresh on and off for YEARS, over time they've changed to make the experience better, the minimum meals required to place an order is only 2, the meals are always changing and they have a ton of options each week, they've also added snacks, breakfasts and lunch options, most of the meals you make from scratch but they've also added a few ready made meals you can just put in the oven. Food is fresh and instructions are easy to understand.

You can't view past orders even though there is an option for it. The option takes you to the recent order purchased. I'd like to look at past weeks of what I ordered and when. Also, invoices are confusing. They are not itemized, and certain items are charged separately. And when browsing through the menu, you can't "add to cart". If it's something you want, you have to get out of search and change the autoship.