a few weeks ago I got logged out of the app and can't get back in. I've tried to uninstall and reinstall it, I removed biometrics and tried to log in with my password, and I changed my password on the web application. I can log in on the web but no longer have access to the app. disappointed.
This app was great for several months, and then all of a sudden it stopped providing med reminders. I logged out and back in and reinstalled the app, thinking this would help, and nothing. I texted out to the chat and was told to use the troubleshooting link which covered all the things I've already done. Not helpful whatsoever.
the serum is great. its been three months. my hair is healthy. i use their shampoo and conditioner too. customer service responsive to my questions. recommend product.
These people refused to help me. Just wanted to get back on my anti-depressant. I was told they could NOT help me because I have tried so many meds in my past!!! I freaking guess so, I'm almost 60, and have been meds for different physical ailments since in my 20's. What do you EXPECT???? YOU GUYS ARE A COMPLETE JOKE, AND DO NOT HELP! PRICES ARE VERY HIGH ALSO!
Not very user-friendly. Many features are embedded in weird app menu locations so it's difficult to navigate to find the feature you're looking for.
Facilitates GLP access but light on behavioral support. App has generic dose information but doesn't keep track of your experience. If you want to track food to achieve protein goals seek a better app. Generic goals only. Found lots of repetition with the live connection, which my definition of customized to me.
Hers program is very easy to use. The one functionality issue I run into is, you cannot enter activity for a missed day. And I cannot find a place in the app to provide this feedback.
So far so good with the program but I'm disappointed with bugs in the app. I keep getting a notification asking me if I have started my medication. I've already told the app that I have. Sometimes the notification leads to a blank/white screen where nothing happens. I've seen other bugs as well. Ya'll need to work on your code.
App worked for me for all of 2 months. Now all of a sudden, after I cancel my subscription, it won't let me load anything even though it's supposed to be active until December. Nothing loads. Just keeps spinning and spinning and spinning. The providers who are all supposed to be 'a part of your care team' go back and forth and act like they have no idea what they're even talking about. NEVER AGAIN. WASTE OF OVER $200. Also, providers take up to a week to respond, so be prepared for that as well.
No Support. This is just a way for them to sell medications. I was hoping for something that actually tracks my progress. Every week I get a notice asking if I have started my treatment. It doesn't even save the most basic detail such as when you first start. I've had to find other methods to track my progress. The support from the medical staff seems very scripted and like an auto-response. For the price I paid for my medications, I expected just a tad more support and structure and support
