terrible change to UI, impossible to view all shifts efficiently, and littered with prompts and advertising "features" I just need to know schedule, not get paid through the scheduling app. if I didn't have to have this for my job, I would absolutely never think about it a single second. Also opening the app on this new update has a 30% chance of freezing my phones system.
For work, it's nice being able to clock in with your phone. It's also great seeing who you'll be working with that day and also seeing upcoming shifts. For pay, it's not accurate for your actual pay. The Cash Out option claims no charges, but there's a $5 fee to use it same day. It also uses a 3rd party, so not every bank allows that.
Does not send notifications of any sort most of the time, regardless of permissions, phone type, or phone carrier. Happening with all 32 of my employees. Uninstalling and reinstalling only fixes the issues for a day or so, and it's annoying to keep reminding 32 other people to do a reinstall. Good for scheduling and messaging (when the app actually works).
We've been using the free version of this app for a couple of years now and it's been great to schedule student workers in our small, rural university library. Unfortunately, after this last update, my android phone is no longer compatible. as a supervisor who is basically on call, I have to be able to message people via my phone during my off hours. there aren't many great alternatives out there, but I might have to start looking for one and I'm pretty bummed about it.
This is the worst app I wish my employer wasn't using it. Twice I've clicked for cash advancement, and it wouldn't let me. The app said it was on their end. When I spoke with customer service they only give rhetorical answers that's scripted. I they said I didn't make enough to pull out but I did. The app wouldn't let me get to the screen if I couldn't get part of my check early in advance. They deleted all correspondence from my email. I thought this only happene in movies. I didn't delete it
Decent workforce app. Relatively user friendly and straightforward. Cash out doesn't work with PayPal, which is disappointing.. Other than that, I've encountered no issues. Definitely WAY better than UKG. until it broke. now I cannot sign in, because I can't remember my password And regardless of how fast I put in the reset code it tells me it's already used
False Advertising - They claim to allow clocking in from a mobile device on the Base (free) Plan. There are even screenshots of this on their support page. This is FALSE. Mobile clock-in is not an option on the Base Plan as advertised. Their support team gives you auto-generated replies. The flase advertisement of being able to clock in from a mobile device for free has resulted in wasted time - I would have never downloaded this app had I known this. I will be switching off of this app.
I don't know what kind of update that you guys just did. But now the app logged me out and it's not recognizing my login either via email or phone number. It keeps saying to check my internet connection which I know is not an issue! Please fix the bugs that you just created because I was not having any bug issues with this app until now! This started happening yesterday, 5/27. The only way that I got the app to start working again is by restarting my phone! Woke up today with same issue!
Up until now the app has been relatively good, but one of the recent updates completed screwed up message notifications on Android. I never get notifications for chat messages and have to manually open the app to check. Also I have noticed huge battery drain due to constant wakelocks and the app staying open in the background all the time, and I have to force quit the app to stop it. I have already tried reinstalling the app and the problems persist.
A year ago I loved homebase but now every time I try to log in the app crashes. I followed several "fixes" from uninstalling and reinstalling the app, to clearing app data/cache, restarting my phone... the app simply does not work for me anymore. I can't even log in it crashes and I'm connected to internet/great service and have plenty of storage in my phone so it's on the app.
