Reviews for HomeWAV

Horrible and I work corrections. This is just a scam. Any money deposited either doesn’t go to the right place or apparently is lost entirely. Then they gouge you for more if you ask for your money back that they’ve misplaced. What a joke. It’s nothing more than a rip-off. You want to talk to […]

Have lots of connection issues and it freezing up or you name it and it has happened. Will crash out and still have the time counter going charging you for time you are trying to figure out what’s up like if it’s froze or lagging. However I am so grateful for being able to have […]

At first I thought the app was great, but then we started having microphone issues and then video issues. Now I can receive calls (usually), but every time I open the messaging, the app crashes. All those messages and my money down the drain. Can’t even get to them. What a shame! They should do […]

First month or so I loved the app. But been using it for almost 6 months and it keeps getting worse. Calls dropped, inmate not able to connect for 10 to 15 seconds, burry pictures, all while I’m connected to wifi. But you have to pay $7.50 to report a bug or problem. They charge […]

Its alright but most of the time i dont get my calls. It takes awhile for it to connect for the video calls. While its connecting the time is running and we lose time and cant get it back so i’m losing alot if money on here. Most times i can barely hear the party […]

Very dissatisfied with this app. I have to use a bluetooth device in order to speak with my family member. It’s also like the minutes go unusually more quickly then what regular time would. I wouldn’t even give it a 1 star, if I weren’t for my family member. And video on family members side […]

This app is atrocious! 😡 When your inmate calls, you have to open the app, click around everywhere until everything starts populating correct amounts and names and such, then you MIGHT get to answer the call. That’s a good day. Bad days include calls not popping up but you feeling it vibrate or hear it […]

Too many bugs. Won’t let me answer the phone, cuts off even when the connection is good, hangs up with time left, takes too long to load on inmates end and takes the money when they aren’t even on the screen and you can’t hear, started off good-ish but now it just sucks and I’ve […]

**PLEASE FIX!!**Was liking the app for the most part until this new update. Now when I try to add videos that have been recorded on my phone, I click on “+” then “my files” and it just gives me an alert telling me to allow sharing of videos/photos but then there’s no way to actually […]

This app is almost like a scam. They offer you a service, you add money and they basically steal it from you. The connection issues are horrific. The app will barely allow you to answer the call. When and if it connects the call has so much lag, you never even see a face or […]

The app has to be restarted and or reinstalled frequently. It takes 15-20 seconds to connect (with time running). The camera feature often doesn’t work, requiring a phone restart. The video and or audio will freeze up and disconnect the call. And if a text or call comes through my phone, even if I make […]

I dislike this app. It’s costly and keeps glitching. And recently fees have went up (twice.) At first you didn’t have to pay fees for this service but recently they added tax which is fine but as of today there is also a $2 handling fee for every $5 and the fee goes up, the […]

I think the app is awesome when you use it on the laptop. Besides that, they’re horrible with refunds request. I submitted my refund request since 9/21 and I haven’t seen my money in my bank account. Be sure to small amounts as you’re using it. Otherwise you won’t see that money… at least I […]

Still has bugs to work out. Can add money for their HomeWav account (can call/text anyone) or Talk to Me (only call/text you). They keep raising rates, now it’s ‘per character’ charged. Used to be .50 per message. Can’t send letters anymore so you’re forced to use this app. Better to do video visit or […]

Absolutely awful. Difficult to navigate. Almost impossible to go through the tutorials. User authentication is something just shy of what would be required to visit the NORAD command center during DEFCON 2. For no apparent reason. Have had very SERIOUS issues. Volume was so low I could not hear during several phone calls. I had […]

steals time during every visit (we’ve watched the seconds skip), freezes up, sometimes there’s no audio or it echoes and sometimes it won’t connect at all but still takes minutes away. As expensive as it is to use you’d think it would work better and why steal our time when you’re charging us out the […]

Really bad connections 90% of the time. 2 stars only because when we can hear each other and it’s not frozen, we can communicate. Which is better than nothing. It seems whenever we get to talking about something important, the app stutters, freezes, but continues to charge. Revisited this review. App freezes and continues to […]

Most of the time it’s fine. I’m greatful for being able to talk to my loved one. However, since the update last week I’ve gotten nothing but “unknown error” pop ups on the bottom of my screen and my inmate disappears from my list. I have to close the app and reopen it, sometimes multiple […]

Hate. To add cash is nothing short of a headache. There’s an option to add it to your Google Wallet, which I interpreted to mean I no longer had to navigate your poorly constructed app, and would just need the code scanned and the money handed over. Sadly, that’s not the case. It’s disposable. You’re […]

Oh my Lord this app is awful. First of all, the inmate’s voice plays from the small speaker that you’re supposed to put your phone up to during a call, not the regular speaker that allows you to hear a person and see their face at the same time. And then most of the time […]