Horrible and I work corrections. This is just a scam. Any money deposited either doesn't go to the right place or apparently is lost entirely. Then they gouge you for more if you ask for your money back that they've misplaced. What a joke. It's nothing more than a rip-off. You want to talk to you're "loved one", best just wait till they're out as it doesn't appear to matter how much you pour into this system, you'll never get the chance to anyway.
Leslie Strickland
Have lots of connection issues and it freezing up or you name it and it has happened. Will crash out and still have the time counter going charging you for time you are trying to figure out what's up like if it's froze or lagging. However I am so grateful for being able to have the opportunity to see and speak with my locked up loved one
Jennifer Bailey
At first I thought the app was great, but then we started having microphone issues and then video issues. Now I can receive calls (usually), but every time I open the messaging, the app crashes. All those messages and my money down the drain. Can't even get to them. What a shame! They should do better. And somebody owes me some money!
A Google user
First month or so I loved the app. But been using it for almost 6 months and it keeps getting worse. Calls dropped, inmate not able to connect for 10 to 15 seconds, burry pictures, all while I'm connected to wifi. But you have to pay $7.50 to report a bug or problem. They charge enough and get enough from what ends up being pointless calls because the call is either dropped or somehow doesnt work. Plus it's their fault so why should we have to pay for their problem. I could say more but no room
Concepción pineda
Its alright but most of the time i dont get my calls. It takes awhile for it to connect for the video calls. While its connecting the time is running and we lose time and cant get it back so i'm losing alot if money on here. Most times i can barely hear the party on the other end. It's a horrible experience. Calls are being dropped also so i dont know if the guards are doing it purposely or if they are just dropping.
A Google user
Very dissatisfied with this app. I have to use a bluetooth device in order to speak with my family member. It's also like the minutes go unusually more quickly then what regular time would. I wouldn't even give it a 1 star, if I weren't for my family member. And video on family members side is distorted. Sounds like a robot. If your gonna make an app for people to speak with their loved ones. Then don't charge 2 dollars everytime they load money. And then make the minutes go unusually quick.
Julia Cheek
This app is atrocious! 😡 When your inmate calls, you have to open the app, click around everywhere until everything starts populating correct amounts and names and such, then you MIGHT get to answer the call. That's a good day. Bad days include calls not popping up but you feeling it vibrate or hear it ring. I mate not being able to call out to you for no reason. There are times it shows I'm online and they call but I never am, so it causes inconvenience in schedules. Also skips and eats your $
Raven Ward
Too many bugs. Won't let me answer the phone, cuts off even when the connection is good, hangs up with time left, takes too long to load on inmates end and takes the money when they aren't even on the screen and you can't hear, started off good-ish but now it just sucks and I've only had the app for like 2 months. Very disappointed and angry.
Dani Parker
**PLEASE FIX!!**Was liking the app for the most part until this new update. Now when I try to add videos that have been recorded on my phone, I click on "+" then "my files" and it just gives me an alert telling me to allow sharing of videos/photos but then there's no way to actually do that. even going into the settings of the app and the available permissions don't even have "files" as an option. just microphone, camera, etc. PLEASE FIX!!
Kristen Freeman
This app is almost like a scam. They offer you a service, you add money and they basically steal it from you. The connection issues are horrific. The app will barely allow you to answer the call. When and if it connects the call has so much lag, you never even see a face or hear the person. With in seconds the call drops. I have hit the report bug button still no use. The app just takes my money. I can't even send a video message.
