No one helps. There are no actual support systems in place for drivers. If I could give no stars I would. This job pays well IF you have a good series, otherwise this job is a joke! I dont recommend this as a job. During my app being paused I would get a call at 6am every morning asking me if Im on my way to pick up the child.
This app doesn't work. You get hung up on registration in so many places and you either just have to wait for them to figure it out on their end or you don't get to do it. I was told to just load the app on another device and try there. Well it doesn't work there either and I'm out of devices.
Sometimes the outworks flawless. Other Times it won't let you check in after completing one ride and go to chicken for the 2nd ride it won't let you check in And it will cancel your ride because you weren't able to check in. Then when you go to call the rider All it does is beep Like it automatically goes to an answering service.
App works good most of the time. occasionally I have an issue, but it's few & far between. the one problem that effects my driving success card is that the app uses Google maps mph listed & not the actual speed limit. Google maps has incorrect mph a lot!! Especially in my area & I can't drive anywhere for HopSkipDrive without it affecting my speeding score. I've contacted HSD regarding this issue several times.
This app had not worked completely for me as a driver in the last 5 days. It won't let me check in and I've lost claimed rides. And when it does check me in, there is always a portion of the ride that won't come up on my screen. Details of pick ups, check in when I've picked up rider or have completed ride. I have to call into service and rep had to manually update my ride status
I like this app. I only wish that the available rides would sort by time. When I look at the list, they don't seem to be in "order". Also it would help if I could put in a "destination" and find rides that are on the way. For example between my work and home, or an appointment etc...
Excellent service. They are doing really well improving the app. The demand in my area pays roughly $100 or more a day. I can usually book 2-6 rides a day which range from $30-$60 each. It's a great gig to compliment other work and perfect for parttimers looking for something to do. Be aware clients may need special accomodations. Check out their site if you think you would love to transport kids :) Ref Victor468
At first, I took this job for extra cash flow but helping out a lot of kids made me feel good and the app it's easy to use.
Needs "I have arrived" button embedded in Google map maybe to pop up when driver is within acceptable range of the pickup location. Seems unsafe to have to switch back and forth between apps. Also, the ride information should stay when checking in riders. Possibly the app could prompt organizers to notate apartment unit and/or building numbers so drivers don't have to call just to say I'm here where are you? It makes drivers seem incompetent.
You need to make it so a driver can check in for rudes that are close in proximity. I can't accept some rides because you can't be checked into two rides at once even if they're blocks & almost an hour apart. App moves so slow. Driver has to sit & wait for it to "process" before moving on to next drop off. Drivers get scolded for touching their phones while moving, but the app "processing" will make the driver late on the drop off waiting for it to process. Alllow more time for pick ups.
