Slow, Billion dollar company and you can't make a simple working app. Responding won't help. Make your app better. simple as that.
App never works. When it did, it would show me doctors hundreds of miles away. Glad I pay all that money for insurance, I can't even use it. Free Luigi
Suddenly the app and the website will no longer text me a code, but they will email me one. If I try to get a code via text, I get a message that one was sent, but I never receive it. I've tried the "send another" but that doesn't work either. Update: Problem was not with Horizon. My phone received an update from Verizon which affected its ability to receive texts. That has now been fixed.
Cannot upload documentation for a claim on FSA. This app always sucked it will never be good. I will use a computer. Uninstalled. Wondered if they fixed the app. Still cannot upload receipts. It's all a scam to take your money.
I can't request a reimbursement through their website because of "technical difficulties" so I decide to try their app. I click my accounts and they don't even have horizon my way on the app. Also I emailed them for a different issue and I get a generic "someone will respond to you in 2 business days" email. 3 weeks later no response so I email them again this time angrily asking why no response to me and then they finally respond only to say that they don't know how to resolve the issue. :(
Edit: the response is meaningless as I have done everything correctly. I have never received anything in the mail stating it was incomplete. Junk app, doesn't do what its intended. Why bother creating an app that doesn't work? I've submitted the same claim on three separate occasions, give it time to "process", and it NEVER appears. Piece of junk
Change the app back to the old version! This new version makes it difficult to find doctors by speciality. It seems purposely harder to narrow down the search, so we can't find doctors now. We have to click into each individual profile instead of seeing the preview of speciality areas doctors work in. It's not streamlined, no longer user-friendly, and more time consuming to use. Absolute trash.
Tried to get in to see a doctor for hours but the system keeps kicking me out when I am next. It asks me to reenter my pattern and then I get put back in line behind other people. I called the tech services number and the unhelpful woman told me that the system will time out. She didn't even want to create a ticket to fix this!!! So don't you dare respond by giving me the tech number! It is a waste of time! This service used to work great! Another thing that is broken!
This app is slow. Making your monthly premium payments on the app never update in time for the upcoming month. Leaving you to believe you have a zero balance, when in actuality you don't. The search features aren't very good either, leaving you to search multiple times or be complete exact to find what you're looking for. You would think a health insurance with as much money as they have, would spend more on making a better app, that updates faster and makes life easier.
Okay for looking up insurance, but telehealth is limited to app-only (even though the browser website connects just fine on a desktop...as long as you have a webcam and mic). Then when you try to use the app for telehealth, it refuses to work with middling-to-older phones! What do you do if you're a poor or elderly patient? Or have limited mobility? Or even if it's just the weekend? New phones don't grow on trees.
