App is pretty good. Only frustrating thing is that I have a credit card saved in my profile but it doesn't recognize that I have selected it (even though there's a green checkmark indicating that I have indeed selected it). So it continuously asks me to select a payment method when I try to submit my order. I end up having to enter my credit card every time.
Great App. just a few suggestions... It would be nice if the app showed the breakdown of the price for each pizza so can see what the extra cost is and for what. also when using a coupon & you go over the "limit" of the coupon (for example, you chose 3 items when only 2 included) it tell you ur over & also just tell you how many items are included on the pizza you are currently "building". These items don't deter me from using or liking the app but it would be nice to have those options.
Original review below. So far all the bugs have been fixed. No issues with freezing or sending the same order more than once. App works great now. Good job guys! Deals and coupons always screwy. Doesnt work all the time and sometimes doesnt submit my order but still sends it to shop. Luckily the staff realized I didnt need 3 orders of the same order. Freezes also
Some Glitches in the app. I have to open it twice for it to work. It doesn't automatically apply time-based deals like lunch special. Also, if you add an ingredient to an item that normally doesn't come on that item, you have to put "double" instead of "regular". I'm also not sure if it saves named orders to use at a later time. I recommend using it for the first time while you're in the store to see what the employees are receiving for your order. They have fixed the bugs I referenced.
Creating a new order is always a hassle, if not impossible. Once store is selected and method of getting food is decided (delivery, pick up, or carry out) it takes you to menu. You can reorder previous which is always easy and works. Every time I try creating a new order, once I get my selected item set to my preferences, it never gives me an option to add to cart. Either cancel or reset are the only options. I've deleted the app and reinstalled it numerous times and still the same issue.
HowieTrack, the system for tracking your order progress, doesn't work. Every time I order, it says my order is still being made even once it has been delivered. Tried to order a PSUB Special sub, minus the green peppers. There was no option to remove them 😢 So I ended up paying extra for a regular pizza sub plus the veggies I wanted. Also, the app just doesn't run smoothly. It lags and just has an overall clunky feel about it Unrelated to the app, but Howie's deals are more expensive than Pizza Hut 🙃 They offer incentives for ordering online (ie. deals that take a nice chunk out of your bill), but Howie's doesn't do that.
The user interface is intuitive and works well. However, I was unable to make an account because the app WOULD NOT accept any passwords I gave it. I changed it upon request 3 times, and each time I tried logging back in I got the same "your password is not acceptable" message. While it's probably a simple glitch, it has removed my interest in keeping this app. Hopefully it works better for you.
App does what it is supposed to - - meaning my food gets delivered :-) However, the order tracking feature doesn't work, my order remains on "make". As there is never a wait time provided and the tracking is malfunct, I never know when to expect the order to be ready, and the time has ranged from 20 mins to over two hours, so that is a bit inconvenient.
The app is functional. The pizza tracker is useless because the store isn't honest about when food is being cooked, finished, etc. They actually deliver pizza and the app indicates it's still being cooked or prepared. A recent change to the app has it defaulted to "opt in" to receiving notifications by both email and text for promos, etc. That's two opportunities to act with integrity; one by the company and one by the individual store. Both opportunities missed!
The app works great for what is meant to do. Ordering pizza is a breeze and the app will apply any deals that match your items in the cart by pressing the deals button before you checkout. But I have added up the subtotal of each item individually and the app will often be charging more in the subtotal than the items are listed for. I am not looking at the total after tax. The subtotal of my items was 42.72 and the app was giving a subtotal of 46.27 then adding another few dollars for tax.
