Reviews for HungryPanda: Food Delivery

Using English? Not only will you be charged a higher delivery fee, but you also won’t be offered the same deals that are available for those using Mandarin! In addition, promo codes didn’t work. Really unpleasant experience. *RESPONSE TO DEVELOPER: This happens on all orders, not just one. By ordering in Mandarin I have been […]

not able to sign up/login, keep complaining about “the device is abnormal”.

waited more than one hour and the delivery person still hasn’t come through. The food is already cold. please use another app

Have nothing to say. Delete the app already. The tipping system is weird. A $10 food ends up with a $20 total price. When I asked them why the customer service seemed very perfunctory, they said it was to meet the government’s policy of minimum wage. They also said it depends on the delivery guy. […]

Delayed delivery- App allows multiple pick-ups. Fair customer service – prompt reply. but preferred in Chinese. reasonable approach to manage feedback and complaints.

My food order arrived with the bag filled with milk, the food was inedible because it was soaked in liquid. I sent photos of a bag clearly filled with liquid and I was told it was inconclusive. Not only did I just waste $40+ on my order, I had to clean up the mess it […]

App has improved a lot since last time I used it. some minor issues when ordering some thing it’s a bit complex with the coupons but otherwise pretty easy to use.

Terrible. did not update me with my order, so thought it wasn’t ordered. ordered with another platform and then 10 mins later they sent a message to say the food was ready to pick up. didn’t let me cancel and didn’t refund me. did not pick up the food. refused to reimburse me or admit […]

Very terrible. I requested cancel before meal was made by vendor. Service Rep refused and they manipulated system data, changed it from what is was showi driver 500m from vendor for pick up into a status showing driver was delivering 0.9km from me. Manipulated status stopped updating since then. At the end driver arrived 45 […]

The negative reviews are correct. The priced you pay if you set the app to English are much higher, and you lose all the discount coupons too. I know hungry panda comes from China, and I wanted to support having more authentic Asian restaurants that perhaps couldn’t use DoorDash due to language barriers get delivery […]

The interface is not very user friendly. Sometimes the restaurants are closed but not reflected in the app. Even worse instead of cancelling the order processing refund autimatically I have to wait hours to find it out and contact customer service to ask for a refund. Bad experince. Also when I reduced the quantity for […]

Actually really wide arrange of available stores, generous coupons as well. As a trade off to coupon I can understand delivery being on the slow side, however, their customer support is undoubtedly the worst out of all major food delivery apps. Doesn’t cater to the customer, window to apply for refund is within literally minutes, […]

Ordered some food for a large group. The restaurant was out of two dishes, and rather than call or ask what we wanted to do, they simply sent the order out without those two dishes. We called the restaurant to just cancel the entire order at that point, but of course they couldn’t because the […]

the UI can “trick” you into paying without confirmation and there’s no way to cancel the order. they purposely hide their support contact info and make it extremely difficult to find so that by the time you reach them the order has been made by the shop and then they would just say “sorry about […]

It took 90 minutes minimum to get food delivered although the restaurants were never more than 3 miles away. The estimated time inside the app is just a bait. The app will first give you an estimate of less 30 minutes and keeps on updating it so that you end up waiting for 90 minutes […]

English version content is a mixture of Chinese/English, which I can deal with if the important parts are in English. Restaurant names are sometimes in Chinese only when the storefront always has the English version of the name (usa based). Besides language barriers, app is hard to navigate, the user design has a lot of […]

Horrible experience I ordered around 11pm, then after over an hour they told me the order is not going to be delivered, with no explanation of why. Food was ready in 10 mins then I saw the delivery guy not going to the restaurant, then staying outside the restaurant without picking up the order. The […]

Used it for about two years. But last delivery broke my only hope for it. Waited hours for my food only to find an item was missing. Rest assured that they wouldn’t give you any compensation for that, only the pitiful refund for the time you’ve wasted. Zero cost for making mistakes, nice! If you […]

Waited for 100 mins to get my order. The restaurant (2.5miles away) get the food ready in 20 mins. When I contacted the customer service afterwards, I’ve been told this was within normal delivery time. Finally they offer a coupon, of a ridiculously 3 dollars that have to be used in 3 days. If you […]

I have also used this app from the resturant’s side. Pick up is extremely slow and often late. There is zero privacy whatsoever. This is also the only food delivery platform that I’ve seen without censorship of customer information whatsoever. When you place an order, your phone number, address, full name, and notes are all […]