Using English? Not only will you be charged a higher delivery fee, but you also won't be offered the same deals that are available for those using Mandarin! In addition, promo codes didn't work. Really unpleasant experience. *RESPONSE TO DEVELOPER: This happens on all orders, not just one. By ordering in Mandarin I have been able to save over $11 per order. This isn't happening in certain circumstances, this is obviously a system-wide problem.
Zhenming Chen
not able to sign up/login, keep complaining about "the device is abnormal".
Kel Leung
waited more than one hour and the delivery person still hasn't come through. The food is already cold. please use another app
Jiashu Chen
Have nothing to say. Delete the app already. The tipping system is weird. A $10 food ends up with a $20 total price. When I asked them why the customer service seemed very perfunctory, they said it was to meet the government's policy of minimum wage. They also said it depends on the delivery guy. If they meet the wage, you get to pay less in tips. Otherwise, they force you to pay extra. I asked them if the delivery guy served me for an hour, and they said yes, but it probably took him only 8 min
Sam Chan
Delayed delivery- App allows multiple pick-ups. Fair customer service - prompt reply. but preferred in Chinese. reasonable approach to manage feedback and complaints.
Alan Diep
My food order arrived with the bag filled with milk, the food was inedible because it was soaked in liquid. I sent photos of a bag clearly filled with liquid and I was told it was inconclusive. Not only did I just waste $40+ on my order, I had to clean up the mess it made and waste time on calls, the best they could do was compensate with a $7 coupon. Good for range of restaurants, but be mindful of the terrible customer service. Other delivery services offer superior resolution services.
R “Over caffinated” Foodie
App has improved a lot since last time I used it. some minor issues when ordering some thing it's a bit complex with the coupons but otherwise pretty easy to use.
Alexis Bosman
Terrible. did not update me with my order, so thought it wasn't ordered. ordered with another platform and then 10 mins later they sent a message to say the food was ready to pick up. didn't let me cancel and didn't refund me. did not pick up the food. refused to reimburse me or admit a mistake on their end. also more expensive than other platforms. would never use again.
Jo Li
Very terrible. I requested cancel before meal was made by vendor. Service Rep refused and they manipulated system data, changed it from what is was showi driver 500m from vendor for pick up into a status showing driver was delivering 0.9km from me. Manipulated status stopped updating since then. At the end driver arrived 45 later. And system still showing driver 0.9km from me. Can't believe the company even forge data, deceit consumers. Very dishonest conduct. Don't use this app, very dodgy
Suewow
The negative reviews are correct. The priced you pay if you set the app to English are much higher, and you lose all the discount coupons too. I know hungry panda comes from China, and I wanted to support having more authentic Asian restaurants that perhaps couldn't use DoorDash due to language barriers get delivery service but I can't support this pretty disgusting way that it works. Delivery also takes far too long, not sure if drivers are multi-delivering but it's just terrible service.
