Can't even get the test connection to work. It says failed connection, try another network. No other connection issues with any of my other apps on any device and from the fact that the majority of everyone else that has reviewed this app says it is a problem w/ the app, and not people's connection let's me know it's not on my end. What a joke. Will have to travel 45 minutes for a 30 minute visit because the app is scamming people and ICS doesn't care, cause they consider inmates disposable.
Luke Alan
I called customer support to report a problem with the app not showing itemized calls. I was told they had to contact corporate and that I would hear back from them in regards to this problem. Two weeks later and nothing. The issues has not been corrected and I have received no call back from corporate in response to my complaint. Poor customer service.
Callie Wells
You can add money, but the calls don't want to go through most of the time. The recordings to accept either don't play or the button to accept doesn't register. It's a shame that those wanting to hear from their loved ones that are in jail have to suffer because of poor service from this company. Plus we still get charged if it does go through and there is no connection. Same with visits. Glitches are horrible. you can hardly hear them even. the process we pay the quality should be way better.
Stacey Griffiths
I was able to do one video visit and the connection was terrible and I had to end the visit early. Then whenever I tried to log back into my account it wouldn't let me back in I reset my password numerous times and I even created another 2-3 accounts and it is still giving me problem after problem. Niagra countys system is awesome never had any issues and I wish they would use the same system.
Brooke (Brookelynn)
Frequently SO FRUSTRATED with this app !! I'm trying to open it cause my visit started 8 minutes ago & it just keeps saying logging in & then failed to login . Ugh!! This app is constantly crashing & it needs SERIOUS work. Unfortunately I don't think anyone cares enough about A'sIC. I'd love to be able to do my whole visit. 👎🏻👎🏻👎🏻👎🏻
Lisa Barnes
I am very disappointed with the Video Visit part of this App ! Almost every visit I schedule it either freezes a minute or two into the visit or I have trouble getting it to pass the test required to be connected for a visit ! I get messages saying that ICS isn't responding and the visit either ends( if he even starts ) or doesn't connect at all. Even when it gives me the message that ICS isn't working they will still not credit another visit. I won't pay for a visit ,it's a waste of money.
Jenny Jones
waste of time. you need an additional app to even run the video or phone calls. not able to do anything but spend money trying to call... $20 later and an a bunch of files to "help" unable to download the additional app that im convinced doesn't exist.
A Google user
Horrible! If you plan to use this app for offsite visits good luck! If you can even get it to connect, you then have a high pitch squeal that echos. I dug into the issue calling my internet provider thinking my upload signal wasn't strong enough, to find out that no it's a software issue. I then called ICS and they say it's weak bandwidth. I have no issues with any other video chat apps. ICS gets your money and you get a broken heart on both sides of the call. ICS fix your software please!
Stephanie Thomas
HUGE SCAM!!! . When you get ahold of icsolutions it's "your fault" that it doesn't connect. Even though everything connects just fine and I was informed I have top speed ... and to top it off no refunds for connectivity issues... which conveniently enough is the problem.. which draws my attention.. I've probably wasted about or over $100 for the year and half I've been unable to see my loved one in person. If I could leave 0 stars I would. Nothing but a joke.
Kristina Johnson
This app is great! I love how easily i can deposit funds to his phone account, but my favorite feature is the video visits! Especially when COVID-19 was in full swing! I miss my guy sooo much! However, I often can't see him when using my cell, I only had a clear picture on the tablet. And if I don't use headphones, he hears a terrible echo!
