I often getting errors and spontaneous reboots of the app. Sometimes clearing the cache helps. Today I tried using the website and I couldn't authenticate. So I tried to reset my password and I got an error. I guess you don't want me to order your food. Over the past year I've noted your app and online presence doesn't work well. While I'm at it. I can get a Veterans discount when I'm dining in, but not when ordering remotely. You can verify my Veteran status online using several methods.
Hadassah Monique Barr
It works but sometimes tricky! In the beginning I was able to get my points. Slowly it became a problem. First I wasn't able to pay through the app, then points wouldn't load, then the cashier's weren't giving me my barcode, finally the app stopped showing my points. Every time I didn't get points I had to contact customer service and I got them within a day or two. I had to uninstall and reinstall the app for my points to show again.
Aimee ʕ•ᴥ•ʔ
it just doesn't work. i try to order as guest and it says there's "some error" in processing the order. i made an account and when i log in i can't "due to invalid data" and i KNOW i put in the info correctly. i assumed it was some kind of online server issue and tried again a few days later. same thing. the app itself is just really sloppy and barebones. you're better off using a third-party food delivery app.
S Jackson
Well once I uninstalled & reinstalled it works great. I can finally login. It was easy to access the menu and order items. I had no issues at all. I take off a star because logging in issues & something better than the button lighting up in red would be better because there were pop-ups that covered top of app making it hard for me to figure out if or what the issue was. And then having to uninstall. Other than that it would be a 5 star for me.
Anthony Gonzalez
"Nice and easy. Quickly was able to sign up with Google link, order what I wanted, scan card with phone (had options to input manually too). Took 5 minutes." Above was my original review. Ever since I was forced to update it, it has done nothing but crash every time I wanted to add an item to my checkout. In addition to this, it redeemed my rewards, took 30 points off, and then crashed again, keeping the points in the process. Just order in-store and save yourself the headache.
Lauren Wolf
They changed their rewards system. Now you can use points mostly for pancakes. You used to be able to pay for biscuit breakfast, sandwiches, and normal food. Now it's 90% pancakes and they overcharge rewards for even the most basic and cheapest egg breakfast. I never cared for pancakes, so now that I can no longer use rewards for food I actually eat, I don't see a point of going to ihop or using their rewards system. Complete fail!
Jordan Hite (livechaoschaoskid)
Ordering is easy and convenient. Menu and prices update per location. Unfortunately the customization on their menu items needs some work. I ordered food and found out while ordering (someone was picking up for me) that they don't have an option to exclude Whipped Topping (one of the few things I don't like). I then had to call the store to ask them but they were busy and understaffed. Upon paying I discovered that Google Pay does not seem to be built into this app.
vicki gibbs
This app is a continuous problem. It gets "stuck" on logging in. I uninstalled/reinstalled and after 4 tries I got signed in. However, when I tried to see/add my rewards I got an error message that they were having problems accessing rewards. I see people in the restaurants trying to use the app and they are having the same issues. What's the point in this app if you can't trust being able to access your rewards when you want to use them?
Mitchel Wood (Spex)
Can't use or collect rewards. App acts like service temporarily down or something, but it's been doing this for over a year now. Why even have the option at this point? Also, the order tracker doesn't appear to ever recognize when you've picked up your order or that it's ready for pickup. It always says the restaurant is preparing order (I forgot exact wording). Besides bad programming, app allows me to place orders and food is ready in a timely manner. So, at least a 3-star from me.
Luigi D
The app almost never works correctly when trying to order or use points. It has so many errors, including sign in errors, my state not being valid, and multiple credit cards getting declined for no reason. The website doesn't work any better, so it sounds very much like an issue with their web developers. Clearly, they don't care because the issue has been ongoing for almost a year. Deleted the app. They are generous with the pancoins because you'll never be able to use them, hahaha
