can't view the menu no matter what I try to do. stores that are open either aren't listed not can they be selected, but this step is necessary to even see a menu. water of time for those trying to save time at the store by knowing what we want before even going. this has been like this for 2 months and I'm sure you are losing new customers, potential customers and you are wasting everyone's time at the store and drive through. this is unacceptable in 2025, take em out back immediately
Anthony
Terrible. I thought I'd be able to redeem rewards without being forced to put in a card, considering I can redeem points with a receipt. I'll be sticking with McDonald's from now on. At least their app let's me redeem rewards on their kiosks. 200+ points down the drain. Update it so you can redeem points without having to put a credit card in already. Why are you so far behind?
Mike Dodgen
who doesn't enjoy Jack in the Box?!? Especially when ordering via the App! no waiting in line at the counter. walk in, give them your name, and walk out!! and the app often provides a less expensive pricing for most of your favorites, along with Digital Only deals, combined win a great rewards program that is so easy to redeem, even I haven't been able to mess it up!! LOL
Amanda Ibarra
Always simple, but no 5 star because delivery option is $7.99 and where I order from is a 3 minute drive. I work from home and sometimes don't want to go out in heat. Also, can only redeem rewards one at a time. I wish there were limit of 2 or 3 redemptions. But other than that, so convenient.
Jeffrey Herzig
I can't add items to my order. Every time I get to a page with a combo it freezes. I can't add it or x out of it. I've reinstalled the app, cleared the cache, restarted my device, and none of it fixed the issue. I even gave it a few months to see if you'd fix it in an update, and nothing. 1 Star for an app that doesn't work.
Hati
No point having this app you can accumulate points for free food and when you try and redeem it will give you a random error. they've known its broken and haven't fixed this issue. I've got 160 points I Can't spend on anything. doesn't matter if u uninstall reinstall clear your cache force stop log out log back in the app won't let you spend any of your rewards. In some cases you cant even order your food it will say something wrong with your payment. you try and readd your card it won'tLetu
Chris Peterson
Not sure what happened, but the menu either takes too long to load or doesn't load at all. And if I do manage to get everything to load and added to cart, the order doesn't get submitted. Either an error saying the store can no longer take orders or something about there was an error with the handoff
Sierra
This app is the whole reason I don't even bother with Jack in the Box. App rarely works, customizations are extremely limited, and deals & rewards work a tenth of the time. Do better. Edit: app is officially unusable. Every time I try and place an order my payment method "fails" regardless of if it's credit or debit. No exceptions. Absolute bs!!
Brandon G
The app is completely unusable for me and has been for the past 9 months or so. When I tap on an item that I want to order, the screen becomes completely unresponsive. I can't change quantity or add to order, but if I gesture back a screen, it works fine again. But then I select another item and the problem repeats. I can't get anything to add to my order.
Dani Parker
the app is really easy to use and I like how quickly you can earn points and that you can redeem them right away, but the app doesn't allow to make many modifications to the food. it only allows you to choose from a list of limited basic customization options. it would be nice to add bacon or a certain sauce to a burger. a text box to add additional requests would also be helpful. thanks!
