Reviews for JRNY®

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20 reviews

Review by Fermin Catacutan
(1/5)May 7, 2022

This app is pretty useless for my needs. Even with the free 1-year membership, I still just use the manual workout because: – I have the app installed on a tablet which doesn’t support streaming subscriptions like Hulu and Amazon Prime Video. – I haven’t been able to get any “Explore the World” scene to […]

Review by A Google user
(1/5)December 30, 2019

Tons of bugs. Max says ’10 seconds to next interval’ when there are minutes left, the radio tracks change in the middle of a song, data is not recorded properly in the graph whole listening to the radio, it gets stuck after doing a video exercise and thinks every exercise you do afterwards is that […]

Review by Wilson Gardner
(2/5)November 9, 2021

I used this app with my iPhone for quite some time and had very few issues. I did notice that the difference between just right and hard was exponential, but that is something I could work with. I just got myself a pixel however and the Android app is pretty much unusable. For some reason […]

Review by Doni
(1/5)March 22, 2022

You have to fiddle with setting up the Bluetooth every time. The calorie counter on the app and bike almost double actual calories burned. The bike IC4 tracks more miles than peddled. The sound of the trainers is so low you can barely hear them. It’d be useful to have subtitles & the ability to […]

Review by Deanna Williams
(3/5)September 27, 2021

The app works great, but very limited programs so does it does get kind of boring. Can see different places with the virtual places, which is nice. But it is the same few workouts within each program time frame. Would be nice to have more, varied workout programs within ‘time’. I try to squeak in […]

Review by Jose Batista
(1/5)September 26, 2020

This stupid thing goes through all of the motions of working, right up to connecting to the treadmill via Bluetooth, and then it disconnects and goes” YOINK. Give us your money!”. It would be nice if they told you upfront that you need a subscription to even sync with your exercise machine. They mention the […]

Review by A Google user
(1/5)January 30, 2020

Blah. This app is useless. Using the onboard app is just as good as this one. It tells me that I have an interval on 10 secs when its actually 60 secs. Tells me ” this is longer than you’ve ever gone” when it’s not. Says most cals burned when I burned more the day […]

Review by ROBERT MEDINA
(1/5)August 2, 2021

What happened with the latest update?? Can’t set your time to more than 30mins and if you choose “Manual” it doesn’t calculate your calories burned. The workouts now have warm-ups and you can’t disable them!! It seems like they’re forcing you to subscribe to get all the functionality of the max trainer. Not fair to […]

Review by A Google user
(2/5)July 19, 2019

The app is pretty good, but when you buy the Max Trainer Elliptical it should come with a free period. After a few days you want to stop because besides counting calories and keeping track of your heart rate it doesn’t do anything that was advertised unless you pay for a subscription. As a gamer, […]

Review by A Google user
(4/5)April 7, 2019

Just tried the App today, I like the app, but was frustrated with the setup. I have the subscription but I WAS Not sent any instruction for set up, the customer rep told me that he would set up my log in with my email address, I took this to mean I would at least […]

Review by Gill McCoy
(4/5)March 16, 2025

The bad: The Bluetooth is dodgy. My phone (Pixel pro 7) is often unable to see the treadmill. The phone is fine with all other devices. Normally I’d just brush this off as tech gremlins, but this app and the machine were too premium not to mention it. -1* The good: I actually really like […]

Review by A Google user
(1/5)December 27, 2018

App worked great for the first few days on my phone, but now will not connect via Bluetooth even if I am standing right next to the machine. After searching for a few moments it says it can’t find the machine and that I need to move closer. I know it’s not a Bluetooth issue […]

Review by Tim Cook
(2/5)July 24, 2023

I downloaded the app because I paid out $2,000 for a premium treadmill, which I’m happy with. The app is subpar for a higher end machine, though. It can’t link to any other health apps except Apple Health? That is quite disappointing. The treadmill has an integrated Android tablet! This needs to get additional integrations […]

Review by Jason Thompson
(4/5)January 15, 2025

very good…I would like to have a way adjust the work out length with the around the world locations. My time alloted to working out is pretty fixed…and there are only a couple at roughly that length of time. It would be nice to just be able to choose a location and a program so […]

Review by Jeff C
(2/5)November 8, 2024

I just want the basic stuff – I don’t want all the graphics, etc. I went into manual mode so that I could see the stats as I ride. I clicked into “settings.” Unbelievable you can’t get out of that screen when you’re finished. You have to quit the app and then go back in. […]

Review by Scott Fischer
(1/5)June 30, 2025

No way to change from a mobile-only subscription to the all-access subscription. Purchased a BowFlex bike with the tablet attached but cannot use it properly because I have the wrong subscription. When I reached out to JRNY support, I was told they couldn’t do anything about it because it is managed by the Google Play […]

Review by Heather Munns
(1/5)July 25, 2025

Worst update. You took away all of my favorites and for the max, there are no 31+ long workouts. My subscription renewal is coming up and I’m seriously considering not renewing. How is this better? Update: You said you heard us but still no longer workouta for the Max9 and today, the 30 minute workout […]

Review by Jesse S.
(1/5)July 3, 2025

The app is as worthless as the equipment that run the garbage JRNY software. They don’t tell you that the device will be turned into a boat anchor when they push out a mandatory update then claim your device has a “bad chip” that is preventing the update from completing. Oh and by the way […]

Review by Matthew Mayer
(2/5)July 20, 2025

My app no longer recognizes my subscription. I am realizing their is no direct customer support and only a ticket system. how to get support is unclear in the app as well. App functionality has been reduced over the last few months. updated to two stars. new AI voice and workouts for the bike have […]

Review by Duodecimal
(1/5)June 30, 2025

The routines were all replaced, and now nothing but ‘manual’ mode suits my preference. If you just want a steady 30 minutes endurance building run on an elliptical, you’re out of luck. I don’t want to have to pay attention to the app to watch for peaks and valleys. I just want to go at […]