Very bad experience. I ordered something from this app from the known restaurant. It showed me the price double than actual. Before placing the order it showed me discount coupons. At the time of finalizing the order, it says coupons not available. Also, delivery time is even worst. It takes 40 minutes to deliver from the restaurant which is hardly 1km away from your delivery location.
King Edshel
Exceptional delivery service, with great attitude from delivery personnel so far. The food is always delivered hot, without spills or damaged packaging, and most of the time before the estimated arrival. Many vouchers, %discounts (applicable to most orders without order limit) & zero delivery charges on almost all restaurants, which make their service unbeatable in the market. Great service & delivery, please keep it up. Looking forward to see you in the market of Groceries delivery.
Abdullah Alali
Has many flaws: 1- sometime you wait over an hour then they tell you no curriour has accepted the order. The process and confirmation has to be optimized for vetter user experience 2- No possibility to change the order location after you submit the order. This happens to me because the location was not updated when I ordered, which supposed to happen automatically. 3- Very bad customer service
Claudine Rabino
they have put ETA which is not being followed. you need to contact the customer service just to check what happened to your order and they have no significant action at all. they just keep on telling sorry and just wait. I have waited more than an hour for one order only. job well done! 👏👏👏 I stopped using their app
Rochelle
First order is 20 mins late, and I cancelled and requested for a refund. also the delivery time mentioned for the restaurant was 35 mins, and after I ordered, the delivery time showed as 1 hour. The app reminds me of Temu and Ali express. the number can't be called as it's always busy since they don't have a proper customer service platform. Extremely disappointed.
Amr Maher
This might just be a personal experience, but the delivery here barely has any effort in it. My first delivery took an hour to come, and my second took an hour and 30 minutes. This delivery was so frustrating because the carrier barely had any direction and went to the wrong side of where I asked. Customer service isn't great too, as the service immediately proceeded to refund instead of taking this into consideration.
Wohaib Khan
I had a terrible experience with this food delivery service. My order was significantly delayed, and when I tried to contact customer support, I was met with unhelpful responses and long wait times. To make matters worse, they cancelled my order without my consent and didn’t even bother to offer a proper explanation or compensation. What’s even more frustrating is that I tried to reach out through the chat multiple times, and they ended the chat abruptly without resolving anything.
philomine Sunitha
Im very much disappointed with my order. When the order arrived it was melted already as well as I had a missing item. I tried to contact the customer service through the app but they are not helpfull and they didnt respond with empathy as well. Its been more than 30 min im still waiting for them to respond 😒. Very very disappointed.
Anfal Ashraf
I had a very disappointing experience with the Keeta application. I placed an order, but when it was delivered, one of the products I paid for was missing. When I raised the issue with their support team, their justification was that the merchant is “unreachable” and therefore they cannot take any action. This response is unacceptable. As a customer, I trusted Keeta to ensure that my order was fulfilled.
Deepika Tandukar
I would have rated it minus but unfortunately that's not available. Horrible experience & pathetic customer service. Delivery time mentioned for the restaurant was 35 mins. However, after placing the order & payment, they showed 1 hour and there's an "On-time Promise" for voucher attached if delivery is late. Now after the food is picked up and they were sure that there will be delay, they conveniently changed it to 1:30 mins. Ordered crispy but soggy & cold when arrived. HORRIBLE EXPERIENCE!
