The reason I'm giving any stars is because of my experiences with the providers and not the system. I have two providers that I see regularly and they are exceptional. Livehealth, the system and app, is buggy. Our video calls drop constantly, freeze, service is interrupted and its just jot conducive to an appointment setting. When it wouldn't work on my desktop, I was told my customer service that they couldn't help me and to just use my phone. Their support is rude and curt.
A Google user
Love the service, hate the app. My biggest gripe at this point is the inability of the app to retain signed-in status. Switching tasks? Signed out. Reopening app? Signed out. Beyond that, maybe despite that, I'm going to keep using the service. It's great to have a provider that's available to talk and provide therapy on the weekends or during a lunch break.
Jacqui V
wow! easy to use from the comfort of my own home. So far, great experience than you. 1/20/2025 They changed everything. For the past year, you have to use a computer because it doesn't work on the phone. I have five kids and it's very difficult to get a straight diagnoses. There are some very good doctors on here, but if you miss the beat on logging on (I have counted 7 seconds) they cancel you. I'm currently waiting to be seen after a provider ditched the appointment and now we wait. again.
A Google user
Kicks you out of queue after waiting 3 hours so you can start over with a new doctor because the one it picked for you (first available was my selection) isn't available anymore. Oh, and now you are logged out, too. I wasted lots of time and stayed up much later than I would prefer for this. If waits are long, fix your app's behaviors with it so this kind of thing doesn't happen.
Sarah Neil
🤬😮💨Awful app update in December has made this absolutely unusable. I can't schedule, my provider can't schedule, so Ihave to call and wait for 20+minutes to ask the for the scheduling team to call back and schedule me. I can send messages but can't open them to see my provider's responses. And worst of all, I went through all this to schedule an appointment, and then it never showed up in the app or the browser version. It would only force me to set up a new appointment with a new provider.
Julia Darcy
1. The call would not connect. The app said another program was using mic but no other apps were open. 2. The supposed technical support number gave a prerecorded ad and nothing else. The ad sounded like a real person but when I didn't say yes to the product (an emergency button device), another prerecorded voice came on saying it couldn't help me and it would transfer me. Then it hung up. This service seems shady. I'm informing my insurance about this.
Kate
What a useless service. Been trying to get an appointment for an hour, got bounced between three different doctors in a waiting room, disconnected twice, no way to actually reply to the "assistant". One time I got connected it didn't go through, it said, "the doctor may contact you over the phone instead", and there was no follow up. I'm going to have to go to a physical urgent care, because I'm tired of waiting.
Scott Newsome
Back before the update when the app worked, I would have given it 5 stars, but now it is fully broken. I have had 3 appointments cancelled, and when I open the link, it says unsupported browser. Go to Chrome...open it in Chrome, and it says the exact same thing. Phone and tablet are both the same, and my PC does not have a webcam or mic. Please fix this as it use to be a great service
Rose Champagnie
No way select a provider and see their availability on a calander. You have to click through each day to see if they have availability. If I request an appointment, my provider can make one for me at any time, and then without having recieved any confirmation from me, bill me for missing the appointment. One provider canceled my appointment and one missed my appointment with no explanation or offer to reschedule. At the very least an automated "would you like to reschedule?" message would help.
Bee Scolopendra
While the therapist I see through LiveHealth is great and very helpful, I have problems with the rest of the service. It's difficult to figure out where to go on the site and the mobile app, and because of technical issues I had to disconnect from a therapy appointment and have another one started. LiveHealth charged for both calls. The cost after insurance was only $10, but it's still disappointing that it had to charge for both calls when one of the hour long sessions was ended 3 minutes in.
