Reviews for LiveHealth Online Mobile

The reason I’m giving any stars is because of my experiences with the providers and not the system. I have two providers that I see regularly and they are exceptional. Livehealth, the system and app, is buggy. Our video calls drop constantly, freeze, service is interrupted and its just jot conducive to an appointment setting. […]

Love the service, hate the app. My biggest gripe at this point is the inability of the app to retain signed-in status. Switching tasks? Signed out. Reopening app? Signed out. Beyond that, maybe despite that, I’m going to keep using the service. It’s great to have a provider that’s available to talk and provide therapy […]

wow! easy to use from the comfort of my own home. So far, great experience than you. 1/20/2025 They changed everything. For the past year, you have to use a computer because it doesn’t work on the phone. I have five kids and it’s very difficult to get a straight diagnoses. There are some very […]

Kicks you out of queue after waiting 3 hours so you can start over with a new doctor because the one it picked for you (first available was my selection) isn’t available anymore. Oh, and now you are logged out, too. I wasted lots of time and stayed up much later than I would prefer […]

🤬😮‍💨Awful app update in December has made this absolutely unusable. I can’t schedule, my provider can’t schedule, so Ihave to call and wait for 20+minutes to ask the for the scheduling team to call back and schedule me. I can send messages but can’t open them to see my provider’s responses. And worst of all, […]

1. The call would not connect. The app said another program was using mic but no other apps were open. 2. The supposed technical support number gave a prerecorded ad and nothing else. The ad sounded like a real person but when I didn’t say yes to the product (an emergency button device), another prerecorded […]

What a useless service. Been trying to get an appointment for an hour, got bounced between three different doctors in a waiting room, disconnected twice, no way to actually reply to the “assistant”. One time I got connected it didn’t go through, it said, “the doctor may contact you over the phone instead”, and there […]

Back before the update when the app worked, I would have given it 5 stars, but now it is fully broken. I have had 3 appointments cancelled, and when I open the link, it says unsupported browser. Go to Chrome…open it in Chrome, and it says the exact same thing. Phone and tablet are both […]

No way select a provider and see their availability on a calander. You have to click through each day to see if they have availability. If I request an appointment, my provider can make one for me at any time, and then without having recieved any confirmation from me, bill me for missing the appointment. […]

While the therapist I see through LiveHealth is great and very helpful, I have problems with the rest of the service. It’s difficult to figure out where to go on the site and the mobile app, and because of technical issues I had to disconnect from a therapy appointment and have another one started. LiveHealth […]

I don’t know why they had to “update” this app but it is now absolutely horrible to use. You cannot do appointments in the app. Schedule, yes. Actual appointment, no. You used to be able to stay logged in. Now you have to login multiple times. Want to schedule an appointment? Login. Want to go […]

The app mostly seems fine. My problem is the “providers”. I put it in quotes, because in the last 24 hours they haven’t provided anything for me. Made an appointment yesterday, filled out all the forms, checked in and got the message that the provider was nolonger available. Whatever that means. No email, no notification. […]

There’s a lot of good information on the app that I appreciate, but it’s sometimes hard to find. For example, when insurance changes, there is no obvious way to update my pharmacy in the app. I’ve also had some issues with appointments being cancelled because the app would not connect my provider or me into […]

Could not use the app. Logged in just fine, selected a provider, paid, and then sat waiting until the app would stop functioning and I’d have to start over. Happened 3 times and I gave up. It’s faster to drive to an actual doctor’s office at this rate. I’ve used the website before (not the […]

Do not use!!! Was sitting in the waiting room for my appt, the app then went back to the home screen. If that happens there is no way to rejoin, nor does it even list that you had an appointment. Called support, which I was on hold for an excessive amount of time, and was […]

Disappointing 😞 Don’t do it I had 3 appt’s scheduled. Each time I logged in, paid, it told me the provider was no longer available. The second time I called customer service. She was nice, but unable to help me get connected to my appt . I scheduled another appt for an hour later and […]

This new update ruined the app. Now it’s making me enter my info multiple times. I could not see or hear my provider, so he had to call me. It takes me to a browser for the call and makes me log in again instead staying in the app?? I can’t see a list of […]

Constantly glitches when I try to log in. I have tried typing in my password. But I am bounced to the email part of the log in page at least 4 times before I get into the app. For sick people, this is annoying. I did call support when I first had this problem. I […]

App works now but they spam sms to join, the app logs out and they cancel the appt before you can even log back in. Tried twice in a row. Cancelled on me even quicker the 2nd time. Thanks doc.

Useless, can’t get past log-in. You need the app if you don’t have a specific mobile browser installed in order to utilize this service — which is utterly ridiculous. Especially since they send you the login link absolutely last minute. I have an account and I have not forgotten my password. I can log in […]