Reviews for Lyft

Lyft just did it to me again – showed me a lower price, but then charged me extra after the fact. This is illegal bc it’s considered fraud. Bye Lyft. ————- The drivers are nice and rides are efficient. What’s not ok is the app itself. It showed a ride for $20. I clicked “select” […]

The UX is terrible. If I’ve already saved addresses in my list then it shouldn’t have to run a query to search for the list every time. The list should be saved locally and then just search the address after I’ve chosen it. Customer support is also abysmal. I had an ongoing issue with a […]

Lyft app doesn’t provide an audible (jingle) notification when driver has arrived anymore. Can’t tell you how many times I almost missed my ride after they showed up and waited – had no idea they were sitting outside my house. Lyft has no app feedback option within the app, so I’m putting it here so […]

The freeze on payment screen is a fraudulent way to upcharge customers on rides. I notice that when I select an affordable option and then try to pay the screen freezes. I then have to go out of the app and come back in to a price hike of $2.50 – $17 for the ride. […]

Selected “Wait and Save” because it was $3 cheaper. I waited for 15 minutes, THEN they pretended to search for a driver, which I had to wait over 10 minutes for and still no driver. So I opened Uber and immediately got a driver and only had a 5 minute picking wait (Though they kept […]

Wouldn’t let me request a ride without forcing me to sit through what was basically a timed add promoting their “more comfortable” rides. The only way to get through it more quickly was to pay extra for a ride I didn’t need. At the same time, the app kept losing connection (wasnt having trouble with […]

Did not show estimated time or pickup location until after cancelation fee applies. Did not have accurate instructions to location, and did not allow nearly enough time to get there. Driver refused to answer 3 calls and 1 message. Never responded. We were charged a cancelation fee. Not only was a refund denied … there […]

I’m writing here because there’s no way to provide generic feedback in the app, only their preselected options. After waiting 5 minutes for a driver when told 1-3 and the message saying a few seconds more for several minutes, it popped up an offer to pay about 50% more to get a driver assigned in […]

You can’t see the pin on the map to choose your pickup spot anymore. It is completely covered by driver info and stupid ads filling the screen with no way to minimize. Also there is no way to report issues in the app – only options are the driver did something wrong or the customer […]

Terrible app and service brings more stress to your day. I consistently have to wait 2-5x the quoted time, sometimes they don’t find a driver at all after waiting 15 minutes for one that cancels. When I do get a ride, the app freezes and I can’t tell when they’ve arrived. I don’t know if […]

constant up-sales and poor service Constantly trying to sell you a more expensive upgrade, for what is essentially the same service. Unreliable at finding a driver in a reasonable amount of time, even though I know there are dozens in a 2 mile radius. The app acts like there are no drivers around to try […]

‘Wait And Save’ is an actual scam. Half the time, you end up paying practically the same exact price for an almost ridiculous wait time, and the other half it gives you a closer ride *without your permission* and foots a hidden bill at the end. Also, when they match you with a closer ride, […]

Using a pass to book a ride is so frustrating. when I check my payment methods, the passes I added simply doesn’t show up. Further last week there was a glitch and I couldn’t cancel a ride I requested, no drivers assigned, the associated amount from my passport also got deducted. Finally there is no […]

This app used to do so well! I don’t know what happened! prices are absolutely ridiculous! This doesn’t include the influx! I tried to catch a lyft it was 40 dollars off a busy day, the same route on a busy day was 200 dollars! obviously I didn’t pay so I had to wait. And […]

Keeps lying about wait times, “priority” pickup is just more expensive for no benefit, if you cancel a ride for being double the predicted wait time and rebook the price can double or triple, the price will increase significantly if you just look away for long enough before confirming a booking. Drivers are usually fine […]

I used to love this app, but lately, it’s been a nightmare. From the price changes to the dreaded driver details taking FOREVER to when you’re at the second mark, you get an error to TRY AGAIN, and the price shoots up DOUBLE than it was less than 10 mins ago. Double the price! That’s […]

I don’t know if it’s the area I live in or what, but I have had multiple terrible experiences with this app. One was during a large concert and I thought, okay, they were just overwhelmed, but just now on a normal Saturday morning, I watched my driver drive right past me without even thinking […]

Lyft ‘corrected’ my destination multiple times, and now I’m stuck going to the wrong airport terminal. To fix this, they want to charge me the price of a second ride. I’ve been trying to contact Lyft for 20 minutes, but there is no ability to do that. I called, a robot told me to chat […]

I’m having issues leaving a custom tip – especially when I don’t do it right away and I have to go back through history and try to add tip later! I hit custom tip, and then key it in and then save and it doesn’t work! The only working option is to select one of […]

Don’t bother trying to get a “wait and save”, just wait for the fees to change yourself as it has a good chance of being ignored by drivers that are supposedly 4-6 minutes away. Don’t spend the extra for price lock, it just deters drivers. I just spent over 2 hours for a “45 minute […]