Constant server time outs.....I thought it might be my connection so I connected to the mayo guest wifi and it makes no difference. I couldnt retrieve test results or look at messages. Frustrating. I'm all for using the app to communicate, but what good is it if it doesnt work?
it's not good anymore. You can't get in and then it tells you that there's trouble on their end try back later. this will be my second time calling today. There's clearly a problem with them updating the app. Like everyone else updating their apps you can't use them afterwards, because it will not let you log in. Shame on you just call the patient instead of asking us to respond to an app portal that was once working now don't. Not broke leave it alone don't fix it was fine until now.
the care is great, the app needs major improvements. for some reason there's a "refill your prescription" section on the app which does not whatsoever let you do that.
It seems every time I try to use it, something has changed, and I need a new password. This is very frustrating to someone who doesn't like computers.
Pretty well designed app. Not being able to copy data from the app to the phone to discuss with other providers is a pain. Timeouts are short. You can't read a pdf without getting timed out.
Takes an enormous amount of time to be able to login, then, in what I consider an unreasonably high percentage of the time, the response is "cannot connect at this time, try again" or something similar to that. Would like to be able to block all the "we care about your health" pitches. It takes too long to get logged in only to see the message is a "form letter". I get suckered into checking the messages (for 3 individuals) as it just might be an important message about their actual health.....
I do not like the app. It won't open much of the time. Once you read a message, it still shows a notification, as if it was unread. The item you need to see is a pure mystery, as it may say you have a message but when I cannot find one, and waste a ton of time trying to figure it out...I call in and am told check in questionnaires! Many windows won't open, and the app closes out intermittently.
Best care ❤, app needs a bit of work. Don't let reviews make you in anyway think the actual doctors, nurses, staff aren't top notch. They are absolutely 💯 the kindest, empathetic people. Not to mention the best health care on the planet. The App is slow. It could be my phone. It still works for my needs. For me it's a convenient option to get a overview of my health profile, notifications, etc.
Alright, you guys have to get it together! I've called about the app two days ago. Ever since they did something 10 days ago, I can't read my messages. I've uninstalled and reinstalled multiple times. I really hope none of the messages are important. I plan on making the 4 hour journey back home from Mayo this morning. Glad the medical service is more advanced then this app!
No longer able to use biometric log in. Had to reset password because people with chronic health conditions often have memory issues. FIX IT! Also, it would be nice if we could see lab orders so we know that what the Dr told us was requested was actually requested. Too many times I have had to tell the tech what to do and call my team to get things sent over to be straightened out.
