This app for their reward system is pointless. It worked for awhile but there have been no rewards for months. When you show the code, rarely do you get the acceptance note. So is it really registering. It has become more of a burden. You have to log onto their wifi and when they're busy, it's cumbersome. I spend a lot of money here, dining 3-4 times a week. The punch cards were more effective.
A Google user
Glitches ALL THE TIME, takes forever to order anything, and has repeatedly erased my coupons before I can even use them. Apparently, management at the locations I've gone to have mentioned the plethora of issues to technical support and nothing is being done. I often find it too difficult to order even when I want McAllister's, so I can't imagine what users who are only partially keen on the food feel when they try to order. Really needs improvement, and really needs to be a more pertinent issue for the company.
delorb b
I used the address closest to my location, but when I placed my order, it used a favorite location that I don't even remember setting. I didn't notice until after I had arrived at the closest location looking for my food. Chipotle does this, too. Why not put the closest location on TOP and the last location on the bottom? Why would I bypass the closest location to drive across town? Double check the location before you order! I'm going to Firehouse Subs.
Van Pal
I tried to use special offers. It does not work. Both options in store or in the app do not work. The QR code does not scan in the store. The app option does not apply at the time you check out. The store managers are great and work with you to get you the discounts but not much they can do. We love Mcalister, but if promotions are not offered or we have a hard time like we have had for the past 3 times, it will defer us to go to Mcalister.
Brant Ashmore
What a mess. It is slow and cumbersome but on top of that it wouldn't accept my credit card becuase it said 03/30 was not a valid expiration date. It forced the tip amount, other buttons were there, just couldn't select them. It then offers me 20% off my first order but slaps a $5 service fee for online orders (not delivery mind you, pick up) I abandoned my 20% "discount" and this disaster of an app and ordered in store. It wouldn't even let me take screenshots for some reason
River Galvin
They've started charging an additional service fee, even for pickup orders while having gotten rid of Tableside ordering. I know it's typical corporation behavior to charge more and offer less these days, but it gets exhausting. Otherwise, the app works as expected albeit a bit annoying to navigate at times.
Dawn G
App is horrible. It doesn't allow for placing a dine-in order. Takes numerous tries to apply a discount offer to your order, probably hoping you'll give up & pay full price. Also, they use some strange math in determining a % off discount. Since when is 25% off of 13.34 = 2.97? I get 3.33 every time I calculate!
Ghost Alchemist
The app has removed the option of ordering tableside. It's clear McAlister's is removing accessibility options to prevent certain people from using their establishments. This also makes the app useless in general as you can no longer order food at the restaurant. If you do order food at the restaurant using the app, since they removed tableside you have to eat your food out of a plastic bag with a plastic fork while everyone else in the restaurant gets a real plate and silverware.
C Bernal
ordered meal, was given delivery time, & gave delivery instructions, no one showed up even though order said completed. Called store said it was never picked up & all they could do was cancel the order and refund the money. Said it was doordash but at no time during the order did I get a text or email from either mcalister's or doordash, just that it was complete. Worst part other than nothing to eat, manger stated up to 7 business days for a refund. Worst experience won't be using again.
Robert Kenny
The most recent app doesn't let me see the entire menu, only sandwiches. It doesn't let me customize my sandwiches the way I would like to. Or leave any kind of note with my order. It also tells me I don't qualify for a reward even though I have the items required for the reward in my cart. The new app is absolutely useless and it will prevent me from ordering in the future.
