This app for their reward system is pointless. It worked for awhile but there have been no rewards for months. When you show the code, rarely do you get the acceptance note. So is it really registering. It has become more of a burden. You have to log onto their wifi and when they’re busy, […]
Reviews for McAlister's Deli
β Back to McAlister's Deli20 reviews
Glitches ALL THE TIME, takes forever to order anything, and has repeatedly erased my coupons before I can even use them. Apparently, management at the locations I’ve gone to have mentioned the plethora of issues to technical support and nothing is being done. I often find it too difficult to order even when I want […]
I used the address closest to my location, but when I placed my order, it used a favorite location that I don’t even remember setting. I didn’t notice until after I had arrived at the closest location looking for my food. Chipotle does this, too. Why not put the closest location on TOP and the […]
I tried to use special offers. It does not work. Both options in store or in the app do not work. The QR code does not scan in the store. The app option does not apply at the time you check out. The store managers are great and work with you to get you the […]
What a mess. It is slow and cumbersome but on top of that it wouldn’t accept my credit card becuase it said 03/30 was not a valid expiration date. It forced the tip amount, other buttons were there, just couldn’t select them. It then offers me 20% off my first order but slaps a $5 […]
They’ve started charging an additional service fee, even for pickup orders while having gotten rid of Tableside ordering. I know it’s typical corporation behavior to charge more and offer less these days, but it gets exhausting. Otherwise, the app works as expected albeit a bit annoying to navigate at times.
App is horrible. It doesn’t allow for placing a dine-in order. Takes numerous tries to apply a discount offer to your order, probably hoping you’ll give up & pay full price. Also, they use some strange math in determining a % off discount. Since when is 25% off of 13.34 = 2.97? I get 3.33 […]
The app has removed the option of ordering tableside. It’s clear McAlister’s is removing accessibility options to prevent certain people from using their establishments. This also makes the app useless in general as you can no longer order food at the restaurant. If you do order food at the restaurant using the app, since they […]
ordered meal, was given delivery time, & gave delivery instructions, no one showed up even though order said completed. Called store said it was never picked up & all they could do was cancel the order and refund the money. Said it was doordash but at no time during the order did I get a […]
The most recent app doesn’t let me see the entire menu, only sandwiches. It doesn’t let me customize my sandwiches the way I would like to. Or leave any kind of note with my order. It also tells me I don’t qualify for a reward even though I have the items required for the reward […]
I picked asap and it kept telling me the time I picked was not available, please pick another time… I never picked a time. ASAP is the first time you have available…. you pick the time. I tried 4 different times saying the same. I had to go back and pick a delayed delivery for […]
The app works fine, but I’m extremely disappointed that they took away table side ordering with the latest update. Now we just place pickup orders and bring them back to our table when ready. I feel this creates a waste of materials/cost on McAlister’s part since they use their to-go containers and disposable plastic ware […]
I used to use this app 1 or 2 times a week..then it updated and I can no longer get it to load! uninstalled and re installed multiple times..changed passcode..same thing. Only place I can order is the website now. What happened ?? I had very positive review prior had to change it now. Food […]
Has not worked properly in two months. My old payment card expired, so I removed it and placed my two new cards in the app. Every time I’ve tried to check out, it won’t recognize either card. I have entered them multiple times, but as soon as it says the card has been accepted, it […]
Been a few months since I’ve been to McAlister’s. When is it a good idea to charge people to use your app vs calling directly and tying up an employee to get them to take an order? Additionally, you add a tip automatically!! Tips are for good service. I placed the order on your app, […]
The app was fine before. Nothing special and had occasional issues during checkout, but it was serviceable and easy to use. It was our usual for pick-up when we didn’t feel like cooking. This new version, however, is worse in every way. Slower, more taps to find and customize food, no tableside, less customization options, […]
Tried to take advantage of the 20% offer. The app said we could use it at the store but when we got here the cashier said we could only use it online, not in the store. I had to cancel the order I gave the cashier and then spend 10 minutes placing the order online. […]
this app is the worst. No problem making an order, but impossible to check out. My profile shows multiple credit cards on file, but none are available to use for checkout. When I add a new card and try to check out, the app gives a useless error message and will not let you check […]
This is purely for the new app (7/30/25). There is nothing good here. You’ve taken out the ability to order at the table, I can no longer order cucumbers on my sandwich, the menu categories take ages to open, you’ve added about 20 extra touches or clicks to customize and complete an order, It takes […]
I made my first in-app order today. I’ve had the app for several years but always use it in store. Unfortunately, the 20% off coupon code requires in-app use even though it says you can use it in store and even gives you the 3D barcode. Upon using the app it became very cumbersome losing […]