Reviews for McDonald’s

The App was great when I first started to use it. Now it just tells me to go see a crew member. If I wanted to do that I wouldn't use an app. They have no idea how to fix the problem. I cleared data, catcha, uninstalled and reinstalled. I had points but now I don't. Tried customer service. They closed out my ticket saying they didn't get any replies but I did reply. Edit date 10/5/2024-Deleted my account and deleted the app! I contacted them & gave all info. They keep asking for the same info.

Added** My app is up to date.** So many different problems! Won't open, crashes, won't load deals, only shows partial information. And not just today but has been a constant problem for weeks. I've tried uninstalling, restarting my phone, reopening the app. The problems never completely go away. The best I can say is if I keep trying I can usually get done what I wanted, but a lot of times I just give up and go somewhere else.

The app no longer has the $1 large fry (or even the $1.29 one) or 50% off mcflurries coupons which were the main drivers to installing the app. The deals I get now are pretty bad and make buying McDonald's no longer affordable or reasonable to do on an even infrequent basis. I used to go almost every day, and now I'll maybe go once a month. Beyond disappointed.

rewards are good, especially for breakfast, but the app constantly changes your location to where IT thinks you want to order from. I hate constantly having to check if it's changed pick up location. I should also be able to cancel an order after placing it, since they like to send it to the wrong location so often. I know where I will be, not your apps location tracker.

The last few orders have been chaotic. I have a specific McDonald's that I go to, and I select it. After placing an order, it gets sent to a much different location. I even confirm the location where I want to pick it up from, but it always sends it somewhere else. This app is getting pretty annoying and inconvenient. I'm not going to turn around and waste my time to go pick up food at a different location that's not on my route to work. I guess I'll just go back to packing my meals for work.

Takes forever to get the code to come up at the drive thru. when trying to redeem my points, it spins and spins then times out. I even tried at home while on wifi. why accumulate points when u can't use it. I changed my preferred location and it keeps taking me to another location. though it's closers it's more expensive. I gave an extra star because I use it to plan large orders.

This app tries to streamline the process of ordering but more often than not gets in it's own way, placing the order at the wrong location, clearing the bag, switching locations, etc. On top of it all, there's no way to cancel your order, and half the time the current order doesn't appear anywhere. I was just trying to use my points up but I'll just let them rot. This app continues to be absolute trash every time I try to use it, stop cheaping out on developers.

Awful app. It's buggy, slow, chooses bizarre locations, and has for some reason decided that I don't want to use the drive-thru. It still flashes up then off every time I open it, even after multiple uninstalls and phone reboots. It would be helpful if there was a map to show where my options were located, but no. I have to pull up Maps on my phone, type in McDonalds, and then figure out what address I want. in all, I have to drop this from a barely functioning 2 stars to an irritating 1.

I wish they had more precautions in place or better GPS usage. There's a bunch of locations near me on same streets and I'm so tired of the app selecting the wrong closest McDonald's and finding out I placed an order at the wrong one and cannot cancel. Also it's crazy you can't use your points if you also use a coupon. If points are earned by users, why can't they be spent if user is using a coupon?

The app is not a seamless experience, very easy to select the wrong pickup option for your order, and I now frequently only have the option to order from locations STATES away from me with all the proper app location permissions on. I select the location 2 minutes from my house and nothing happens. So many times I just give up and order somewhere else. Also, getting previous refunds and points returned is a hassle.