Reviews for Meta Business Suite

Doesn't work most of the time. Messages are a battle to read. It'll notify me there is one but when you click in that feed it won't load the message or it only loads part of the message. Not all of it. How can I respond to potential clients if I can't communicate with them??!! This NEEDS to be fixed and addressed immediately. This is for Businesses. We need access to our messages to run efficiently. I hate that they made us switch to this but they won't fix the bugs.

Frustrating how often the app becomes useless. Messages won't show up when they come in, or when they do pop up, it's only the first part of the message and then a "..." after it and no amount of refreshing will help. Occasionally trying to schedule posts and the upload will fail and completely delete everything, not offering an option to "retry upload" and I have to re write everything again. Losing so much business with just the messaging feature not working 🙄

This app is absolutely terrible. Messages don't send when you try and reply to clients, data is inconsistent between mobile and pc, your page hardly gets any reach unless you pay your way to the top the list goes on. I was prompted to write this because I have over $5000 worth of work sitting in my inbox right now. The clients had messaged me about the service and when I try to reply, the messages won't send. I've spent over $7000 on fb ads this year and this is what I have to deal with. Trash.

This app is SO CONFUSING....About the time you learn to use it they change it all up again. I've sent countless messages to the "report a problem" and "help" buttons with absolutely NO reply. This app WILL NOT let me change my open and closed times. We were finally able to do it from my wife's phone but no on mine. We have lost so many customers recently because of the wrong hours/days listed and no one will help us. Why even have a "report a problem" or "help" button if it goes to no one?? Why?

I am beyond frustrated. Now unable to add photos to albums. Message notifications come in late, which is awful if you offer a curbside pick up option and customers send a message when they arrive. Names don't appear on comments from customers. Dates within the messages are now gone so its impossible to reference a message from a specific date. What is going on?! This is truly maddening. I would be happy to pay a user's fee to avoid all this junk.

The app gets "stuck" hours behind a lot with the most recent updates. This really becomes an issue if you are trying to post live at events. There is also no way to force-cancel a post if it gets caught in upload limbo. I have a post that says it went up an hour ago, but you can't see it. It will probably end up uploading later, but the event will be over.

Horrible, every time an update happens, it gets worse and worse. My linked Instagram account is somehow getting excluded when I choose the option to post on both Instagram and Facebook at the same time now. And all the posts I did on my Instagram are simply not there, nor on the app, or anywhere. They're lost and this has been happening for months now. Don't you think this is enough? I'm losing precious ideas.

I've never had a problem With this app before, but within the last 2 weeks it has not been notifying me of messages, leaving my clients to not be responded to for days, unless I remember within my busy schedule to go and just happened to check on my messages. This is very inconvenient and not practical. Also, when I go to my page manager, the message section is glitching. It says I have unread messages, but I can't see or get to them. Please fix this ASAP!!

Terrible Replacement to Facebook Pages. I was excited to be able to manage both FB and IG for my business in one place. It is awful! I receive notifications of comments from IG, but I can't see them to respond. I schedule posts to be published to both apps, it only publishes to one. Just a couple of many, many things that do not work for ease of access across my PAGE. This could have been made so much better. I expected more. Desktop version is just as bad. Poorly executed.

Adding to my review to reflect the name change. Call it whatever you want but just make it work!!!! The minute the name change was announced the app started malfunctioning. Can't post, can't schedule. FIX IT AGAIN.HORRIBLE UPDATE, I have been using this app for over 7 years and all of a sudden they take away the option to schedule posts! This is how I keep my page thriving. I'll be uninstalling if they dont change this back because then I would have no use for the app! Fix it!!!!

I've begrudgingly used this app for about a decade. It is garbage for such a large company. Notifications are rarely up-to-date. Many "features" simply don't work. For example, clicking "Events" does nothing. No message, no loading icon. Just nothing. Many hours have been lost composing posts only to have them disappear when publishing errors out in one way or another. Garbage.

Absolute hell hole of an app, barely anything on the UI works, every time you log in it's considered suspicious and blocks your access to half of the features. It's an absolute nightmare of an app and its difficult to believe the company behind Facebook and Instagram would create such a dogshit app. Customers would have an easier experience sending mail back and forth with Meta than this app.

Trying to run a band page through this is tedious and annoying. all the "help" options are vague and genuinely not helpful. comments and messages never show up correctly. Because we're a "business" we have this awful auto-response to messages that no matter what I do I can't turn off, making business worse for us, not better. make this actually user friendly instead of needlessly complicated and annoying.

The app lagged out, and the screen changed right when I tapped, and moved the apply all recommendations button right where I was tapping. There is no confirmation and I applied changes to ALL of my running ad sets, there is no undo and I'm so upset that I didn't at least get an are you sure confirmation. This is bad design and all my campaigns are back in processing and my testing for this campaign is getting completely undone thanks to this bad design error. Very unhappy.

A lot of the features don't seem to work/update properly. The thing that is driving me crazy the most is that if you click "view profile" from someone who has messaged you, it just goes to a blank screen. Considering that 95% of the messages I've received thus far from FB have been scams, it would make things MUCH easier if this option functioned properly.

Can't tag in posts now. @ shows nothing. Also can't see a full post in business suite. There's no way to access "more" without editing the post and that isn't allowing you to scroll. Where's my full page feed? Still can't pick categories for or edit events or add another page as co-host. Can only choose individuals. :/ Also can't see text while typing because text box is too small with keyboard on screen and unnecessary information above. Argh.

I like the app but there are too many bugs with posting. I keep getting "Failed to post" for my stories or videos with no reason why. If I want my music to appear on Instagram I have to schedule the post for later and hope it doesn't fail or else it'll post the story without music playing. This app also drains my battery so badly even if I'm not using it and I have to force it to stop.

Haven't been using this app for very long and already see some problems. First, Facebook doesn't seem to move messages to spam. That's not a huge deal if you know what is spam and what is not, but it's still super annoying. The other thing that's a bigger deal is I can't see the detailed results of an ad, because the button doesn't work for some reason. I have to go on a PC to view the audience the ad has reached, for example. I even un- and re-installed the app and it didn't work.

Not a huge fan of the app. I'm not able to edit photos I'm adding to a post anymore. Before the ability to edit photos was taken away, when you would add text to a photo, the options were hidden under my phone's keyboard; I would have to put my keyboard in float mode just to change the font style and color. Also, I have never been able to rearrange photos I'm adding to a post. I have to go between the app and the desktop version for every post I create.

I hate this app; forced to use it nonetheless. messages to the page are regularly delayed, sometimes for more than 24 hours. There is no option to search messages, notifications don't clear so I'll have a notification saying I have an unread message while no unread messages display in my inbox, leading me to wonder if it's a glitch or if the business suite has once again eaten a message that may or may not show up in a few days.