Reviews for myCigna

App is completely useless. Can’t log in, and I was displayed the error message “You’ve tried to log in 5 times, unsuccessfully. You’re username has been disabled. Contact customer service.” I literally just downloaded the app. Customer service rep was extremely friendly, but told me to log in via a browser as the app is […]

The app can be used to find my ID cards. For that I have it two stars. But everything else in the app is disappointing. For instance, it requires too many permissions on my phone. If I deny the app access to my phone’s location, it doesn’t allow me to search for dentists from a […]

One of the worst apps I have ever seen. I agree with other reviews. Loading takes forever and, after trying a search, goes back to the beginning and forces you to enter the entire information again (it seems incapable of remembering anything). I wouldn’t have resorted to this app in the first case, but the […]

It used to work before the update in March of 2021, but as soon as I updated it, it stopped letting me sign in. I click “close” on the covid info pop up, and then it will start loading the sign in page, but NEVER finishes, no matter how long I’ve kept it up. Really […]

I used to like the app. Now it’s a complete PITA. They hide important info, and some just isn’t available in the app at all. The home page should immediately show where you’re at with deductible and max out-of-pocket. Instead you have to dig through a couple screens. You cannot see any prior authorization statuses. […]

If I could give this zero stars I would. It never remembers credentials even when you toggle the box to do so. The prescription cost lookup tool is literally worthless. It will generate a list of pharmacies, but good luck finding pricing info. Trying to find a doctor doesn’t seem to work at all. Everytime […]

The app lately is incredibly slow. Like 10 minutes to sign in. I often can’t find doctors in the app because the Find Care page never loads. Also when trying to find certain types of docs, you have to answer a bunch of questions first. Then it displays 4 “matches.” If you click one of […]

The chat is horrible. No one is there even at business hours, and when a support person joins the chat, there’s no notification about it, so you miss this, and then chat is closed “due to inactivity”. On top of that, all the info you typed in beforehand is not visible to anyone who joined […]

App is borderline awful. Really slow, kinda clunky. The one positive was it offered biometric login and they took it away in an update like almost immediately after I joined. Provider information is very old. Trying to make appointments based on the info in the app is like pulling teeth, no pun intended. I’m making […]

*Update: Sent email as requested, it’s now over one month later, still getting same message. Emailing is worthless, like their app. Unable to use app, keep getting message “Info doesn’t match”. I can log into the website, not sure what doesn’t match. I’ve installed app few times, I don’t think problem is on my end, […]

I’m not sure what apps are thinking lately by not allowing autofill, but if I have to look up my password, enter my pin, and cut and paste the password every time I want to use the app then I no longer have any use for the app. Chrome works on my phone just fine, […]

Ridiculous App Glitches I have been using the app all of 5 minutes, and I am now done. I was able to login, but after a minute the app kicked me out and wanted me to login again. Okay…whatever! Except that the app kept telling me that my password was incorrect. I reset the password, […]

I use the biometric login option so I don’t need to enter my complex password. Today the app said it occasionally requires users to enter their password. I did so, only for the session to timeout during the code verification process. Signed in again, only to find out it disabled the biometric login. Turning that […]

Great Interface, useless information. The app has a nice layout, easy to follow and very intuitive. But when the information in the app isn’t accurate and updated, it does little for the user. In the last hour I’ve called three disconnected numbers, one wrong number, and providers that are not accepting new patients, even when […]

Incredibly slow. The wellness features are intuitive and do a terrible job of communicating with connected apps. Getting the app set up for Google Fit required technical assistance and they didn’t even know how to do it, I just stumbled upon it while looking for other things. Today it wouldn’t let me log on, saying […]

Very slow, doesn’t always load. It tried to make me set up 2 factor authentication, but I didn’t get the email, and it wouldn’t let me request a new one (even though there was an option saying I could in 60 sec). I closed the app then came back in. I didn’t mention it again. […]

Freezes, hard to use, and absolutely abysmal login functionality disguised as “security”. Every time I setup biometric recognition to make showing my insurance card easier, it only takes me going off the app for a hour before it “occasionally needs password for security purpose”. That’s not the case, they forgot I had biometrics on and […]

Trying to login and create a password is super obnoxious. Gives you the requirements for a good password and when you give them a password that meets those requirements, it won’t let you submit it and proceed if it doesn’t think it’s strong enough, but won’t tell you how to make it stronger. Just won’t […]

The mycigna app loads slowly and I have issues every time I try to login. It will try to authenticate but gives an error that the code couldn’t be sent. Navigating between sections is difficult because the app freezes and loads very slowly, sometimes displaying a totally blank page. I experience errors or glitches when […]

I understand you only made $20B in profits last year and can’t afford to hire an app designer but this is terrible. The app is very slow, information and phone numbers for many providers are out of date, setting up biometric is annoying and if you ever log in without the fingerprint, it removes biometric […]