Reviews for MyDyson™

Complete trash. It’s incredible how a company can charge so much for a device then completely botch the app. This is exactly what Sonos did. I run an IT company, I’m intimately aware of how to use Bluetooth, and 2.4GHz wifi. The app shows a “unknown machine” as the description above the serial. Does this […]

I like having all the data and control on the phone. My wife keeps the remote on her side of the bed. Connectivity is good except for when the filters need replacing, twice now if I choose to not order replacements immediately coincidentally the unit starts having problems finding wifi, hmmm. I’m not one to […]

The constant delay between air quality history data and the current data is very annoying.. UPDATE: thanks for the reply from the devs. However, merely having real time stats on the panel does not work if I’m in another room… BTW, not being able to connect while away from home is also a big issue. […]

The fan I wanted to use this for is great, but this app doesn’t seem to be working properly. After registering through the app and (unsuccessfully) waiting for it to detect my fan was up to date, I reinstalled it to troubleshoot the problem. Now, every time I try to log in, the app says […]

The app is fine if you can get it to even connect and load properly. Every time I open it, I’m greeted by a black screen with a loading circle and then I see my fan for a second and then back to the black loading screen saying connecting. It does this on 2 separate […]

This fan is awesome! It works really well, just don’t lose the remote. We opted for the smart version and it is absolute garbage. The app fails to find the fan pretty consistently. I have in the 5 ghz band and don’t have a lot of interference. It just kind of sucks. Not worth the […]

I’ve had the Dyson app for over a year and its worked great until recently. Now at least once a week (or more) it won’t connect and just spins. Yes my WiFi is connected and working. It just randomly won’t connect and then a day or two later it decides to work. The rest of […]

very annoying, inconsistent temperature control. in about 20-30 percent of the time, it works as intended: off when reach the set temp, on when it goes below. but most of the time, it won’t turn off untill 1-2 degrees over the set point, or it won’t turn on even when the temp is already 1-2 […]

Does almost everything you want it to, with one noticable acception. You can adjust fan speed, but you can’t adjust the heater temperature for the app. I understand that it’s for safety reasons, but I’m more likely to sit on the remote and turn on the heater than I am to accidently unlock my phone […]

Takes far too long to connect to my devices, to the point where it becomes easier just to adjust them directly. Whenever I open the app for the first time, it spends at least five minutes flickering because it can’t immediately load my machines. I’d prefer if it just had a loading circle over the […]

Have never been able to connect the app to my Dyson air filter, despite hours of technical support from people who keep telling me to do the same thing over and over and don’t know their product. It’s definitely an app issue. Now I have a new phone and I’m trying to download the app […]

App is handy, but missing features. For my basic needs, It is useful for turning the unit on or off. changing the fan speed, and setting the sleep timer. What it doesn’t have is the ability to change the heater thermostat setting (which is somewhat understandable due to safety regulations that it mentions in the […]

I’ve never been so annoyed with a company or product. Had it for a wk now and idk if it’s working. After following the Connect instructions all I get is a message that says there seems to be a problem .. but right under it is a promising button saying “how do I fix this?” […]

Not setting up when attempting to. This is a replacement unit that I had to wait over a month. When picking up from, I was told it was ready to use. Tried to use the following week, and it would not start. Called the dyson store, had no answer, and emailed as well for assistance […]

Won’t control my very expensive hot and cool fan. If it is a regulation issue, state that before people buy it, or state that when the app tries to find it. Instead I’ve gone thru hours of trying to find/fix it, saying it doesn’t recognize the serial number or the barcode, only to find the […]

I’ve been trying to connect the purifier to the app for about an hour now and it still isn’t working. Not to mention the battery for the remote out of the box won’t work. The device is set in heating mode by default and I can’t use the remote without power. The unit needs to […]

Good overall but has a few things that could be improved: – if you have multiple devices it doesn’t have any obvious way to plot the data together. I have Dyson air filters in multiple rooms of my home and it would be great to be able to see the data from them on one […]

The data/graphs could be much more robust. If the unit is truly sampling at the rate at which it is advertised, having the option to see more granular (~1 min – 5 min) trends would make this app worth it. It’s good for basic analytics as is, but it wouldn’t be too hard to make […]

This used to be a great app until the latest update. I spent a couple of hours with support, trying to figure out why scheduling stopped working on our Heat and Cool and then drove 45 minutes each way to a Dyson service center. They never mentioned anything about the app changes, they simply sent […]

This app sucks. It says to connect your device to Bluetooth and a network but it doesn’t have anyway to do so. Hence the app never connects to add the device. If you manually add the serial number, it adds it one time but doesn’t remember it the next time you open the app. It […]