Reviews for MyFrontier

I can’t pay on the app. Keeps saying “error payment didn’t go through”. I’ve tried everything, on several different days to get it to work. Had to sign in on the web page on my due day and pay there. What’s the point of this app if I can’t pay? I’m also being charged for […]

the app is slow. Upon opening it, I am bombarded with ads to upgrade my service. I would never, given the terrible service of frontier. When I try to troubleshoot my issue, I have to interact with the chatbot Giga, who is useless and slow. Most of the time the chat won’t load at all […]

runs really slow. can’t always make a payment because it’s often having technical issues. have run into the problem of submitting a payment and the payment never going through (even after confirmation that it was submitted successfully.) Whether it be due to NSF by the payee or error in processing by Frontier, they should have […]

What’s the deal with issues signing in? I’ve had this service for many years. The more the price goes up the worse things get. Every month now when I try to sign in, it says we’re having trouble signing you in or technical difficulties. App and website. Loads very slow. It’s the only account I […]

I never receive a statement on my email when it is currently due. I only receive past due statements on my email. I’ve tried desperately to correct this. By calling, emailing, etc. Nothing gets through. I don’t like paying my bills late. How can I be receiving emails for past due amounts and not a […]

The MyFrontier app has been a terrible experience for me. I sporadically receive bills via email. And as far as text alerts, I haven’t been receiving those as well. Now the service. If you have any issues with service, you are on your own. Internet service constantly disconnects and reconnects randomly. Our TV service continues […]

I’d give less than a one if I could. The app never can connect to my router, the speed is always intermittent. Customer service sucks and can’t think outside the box to fix issues. The tech we have in our areas is awesome, so there’s the one star I guess. Super disappointed with speed. I […]

It sucks because for one, its DSL. Two, can’t change password to wifi with app. connection drops 4-6 times a day for a minimum of 4 minutes each time. When connected, it works pretty good for 1 device. Once you connect more than 1 device, you’re in Buffer/Lag town from that point. Can’t complain too […]

Absolutely zeeo stars. I can’t even log in to the app. I contacted customer service, and they couldn’t get me logged in either. This internet service isn’t cheap to begin with, then add in the app that is supposed to help customers doesn’t work. Ridiculous. I guarantee I’m expected to pay my bill monthly. Frontier […]

This app sucks! All I can do is see payment history, what services you have and set up autopay. As far as being helpful when I have an issue, it isn’t. You try to find direction and it tells you where to go but that place doesn’t exist on the app. It doesn’t give you […]

The app offers nothing more than logging in to the website. And neither show the correct info ref my acct services. And neither offers any help when it comes to service issues. And calling them and wasting hours of time over a couple of weeks doesn’t resolves service issues either. When trying to sell you […]

This is one of the worst apps out there. They are a billion dollar company with a 10 dollar app. Can’t talk with anyone, and when I do, It lock ups, or I can’t switch back to get the service number to the support staff without losting the conversation and i have to start all […]

I see all the 1-star ratings, and I’m not surprised. This app is utter garbage. Hard to believe a large provider serves out this level of non-functioning software. Pretty shameful, really. Logging in at one point broke altogether until current version. Now able to log in, but bill pay doesn’t work, and my router status […]

App barely works. Half the time I can’t log in. If I can, it constantly freezes or the information doesn’t update. ChatBot is not helpful as you have to ask repeatedly to get a representative and when you do finally get a live person, they try to get you to upgrade as you are troubleshooting […]

Bad app, worse customer service. As an attempted new customer, it’s been the poorest customer support experience I’ve ever had. As a pending new customer, the bot is useless and slow, and if you can ever reach support chat with a person, the app says it’s not responding over and over (close or wait) so […]

I’ve come to the conclusion that Frontier’s a joke. I’ll be looking into other services. I try to call the number, and can’t actually get through to anyone for help. All it does is set an in-person appointment, which I don’t want, automatically with no input from you, tell you to go to the app […]

the ai agent is terrible and the app crashes frequently. I put in a ticket for support in the app, and I started getting text messages from frontier telling me “thanks for calling us” and to download the app for future support. They also keep texting updates to my ticket multiple times per day, when […]

I have been a customer for 6 months and I can’t log in. They have zero technical support. I try to call and let them know my issue the ai answering system send me a link to change my password. I have tried that several times. I still get the same notification. “There was a […]

Keeps telling me I can’t login even though my password is correct (I can login on the website). Tried deleting and re-downloading the app, but that didn’t work. It’s very glitchy and slow when it does work. I would just not use the app, but the website keeps referring you to the app for things, […]

This app is generally awful, slow, lags, sometimes just won’t load pages at all. But the best part is that you can’t report an outage or contact anyone regarding your services, it will just tell you that there is an outage and it will tell you that they’ve resolved it. Regardless of whether you have […]