I have used this app for several years with my Sierra Denali. A $67,000 truck. It seems only fair it would come with an app that provided some additional functionality (if there is an app), and it did! For a while... However, now the remote start and key fob features cost extra. This is a rather despicable restructuring of OnStar that will likely only lead to less business. It certainly did when it comes to my family and I. There will not be a third high-end GMC truck purchase for us.
Russell Carlson
Set up account. Added vehicle. Enter login credentials and next screen says to enter PIN but the screen is grayed out and a white bar across the middle says "In Progress" with a circle spinning in front of it. I can't get no further than that. Have uninstalled and reinstalled at least 5 times and let the "In Progess" run for over 30 minutes and can not get any further. Not impressed and rather disappointed. First time tried was at dealership doing the vehicle orientation and they couldn't get it
Sunny Drake
I've had nothing but trouble with this app. It works less than half the time. I'm off when I try to use it, and it won't connect to my vehicle. In addition, the Wi-Fi toggle is regularly turning off, which is causing me no end of headaches with my radio and OnStar with Android Auto. I have contacted OnStar multiple times and they tell me there's nothing they can do. I have taken my truck to the dealership four times. they're supposed to be contacting you or OnStar via the TAC system.
Didi Richard
For everyone wondering why they can no longer access their remote features it's because Onstar wants more money. I just chatted with Onstar. They stated that they notified me back in 2018(Lol). The features were no longer included with my subscription package which is the Safe and Sound package. Bottom line, if you have the $30 dollar package it no longer includes remote access. The $40 package does. It sucks...
Jared Rapp
Very poor functionality. Response times are so slow that they sometimes feel non-existent. Can't see when the car's already running (that's important because the app is unable to actually start the vehicle on occasion). No notification history so if the doors actually locked you can't tell if you missed the alert. Can't shut the car off once you turn it on. Can't adjust the temperature. In fact, there's more things you can't do with this app than what you can do. No windows. No customization.
Aaron Diggens
Absolutely hot garbage. I reinstalled it twice, and each time, I got a new interface, which BTW did not work. It just sat there frozen and giving me pop-ups to close or wait for the app. It worked fine a few weeks ago, and now it's useless. All I wanted to do was shop for some accessories and use my points. Apparently, GMC doesn't want my business or money.
Kerri Beverage
Logging in has been a real problem recently. It has changed so that now it requires a 2 part verification. I have tried to update my email address several times and tried updating the app not to require the 2 part verification. It never works. Once you get into app, switching between vehicles doesn't always work and you have to do it at least twice. And once on the app, it sends multiple usless notifications, slowing the whole process down.
jblakeley01
Day one of ownership and the audio system, phone system, and Onstar have all faid completely. Additionally, Super Cruise has inadvertently shut down twice, once while driving straight on an Interstate freeway and a second time, a little later on the same freeway after making an unauthorized and unneeded lane change. While going thru a corner, it started to veer into the other lane, started flashing a red alert, and shut down. I'm a little concerned and more than a little disappointed right now.
cody legacy
App works well enough, I like the range and the two way comunction is reassuring. Occasionally get error saying the app couldn't update vehicle information. Commands could be faster. App is a little weak compared to other brands, can't program start times, amount of starts and run duration is disappointing in the winter. Overall happy with the app but looking forward to updates that will hopefully add more functionality
Alison Marsano
When it works it's fine. More often than not, it doesn't. Since I've uninstalled and reinstalled multiple times I'm finding the app useless. It is NEVER updated, leading me to believe it is becoming incompatible with the Android OS updates. I spend an insane amount of money on a car and this is essentially useless 75% of the time.
