Reviews for MyHeritage: Family Tree & DNA

The photo animation feature is INCREDIBLE AI technology and I loved playing with it, until the free uses ended. Very few people are going to join the site for $160 just to use that feature. Put the photo animator out as a stand-alone app, charge $20 for it, and you WILL MAKE FAR, FAR, FAR more money that way, I guarantee that.

Changed my rate from a 1 to 3 stars. When animating you have a trial version but there are several animation styles to choose from. If you select a different animation style for the same photo it uses up all your trial times. So I only got to animate 1 photo because of how they have it set up. And at $157.00 its not worth the buy.

I was able to connect with a relative I didn't know I had which was awesome but I have been trying to cancel my trial membership and can't get it to cancel. I'm sorry but $200/year is a bit pricey, especially when it has to be paid all at once. I wouldn't mind a monthly payment so I can explore a little more and cancel if I need to.

Well guys it was fun while it lasted , but will have to say goodbye for good . You emailed me back and said the coloring part of the app was free , its not , there is not allot left of the app thats free , you even are forced to try the trial if you want to even use the app . Nice try but between $150-$200 is a bit much considering what we all are going through right now , what about a monthly subscription ?

Give me my refund! Was charged earlier this week for the yearly subscription. Tbh, I did forget about it, 100% on me, and for some reason, the reminder email didn't go to my primary folder so I didn't see it. But I requested a refund and am now having trouble reaching anyone. For some reason, I guess I need to speak to someone over the phone, I can't reach them. I missed the call bc of work but I can't even call back, "the department is unavailable". Return my money please.

I really wanted to try the photo feature, but I have tried signing up with Google, FaceBook and my email, and I get nothing but errors and something went wrongs. Also, after reading the comments, I'm not really sure if it is worth the time and effort it has taken me over the last 3 days to set up. Very dissapointing, it seemed really cool.

My app says I have new info then says "error has occurred" constantly. I paid thinking I would get better connected with the site.. (it recommends it everytime you search something) ..called Saturday, waited 45 minutes for my turn in line and spoke with a very nice man. But.. my app still says "error has occured" I too found life changing news. I really would like the "error" to GO AWAY! Fix this App! Why am I constantly being told I have to pay! I have paid! Fix It!

Actual theft. Tried It for an hour, deleted my account when u realized it was a totally pointless more expensive way to search public records. Received an email assuring me I would not be billed. Was still billed for a whole year, and denied a refund after three attempts. If I knew I was gonna be skipping meals this week over some software I would've chosen something good. Won't catch me trying a product for free on here again.

This app wont even allow me to sign up. Just keeps saying "An unexpected error occurred. Please try again" so I'll try again later, but for now I'm only giving one star until this bug is fixed. Edit: I ended up using the browser and it was working well. The app itself was not working at all. I really like the feature where information on a potential family member is tagged on their names. It saves a lot of time.

The concept is good. But the work is still in the initial stages. Tried with a couple of pics and liked only few. Some pics got distorted. And for the ones that worked, the big dangle earrings stood still as the face moved around. The effect lacked life because of that. It's too expensive to buy a product that may or may not work on the old pics I have with me.

After a problem with my subscription, I contacted support on a Friday and by Monday morning my problem was resolved (and I was compensated for the time that I was not able to access my subscription). Great customer support, thank you. I haven't had time to use the app much, as I prefer my searches on a larger, PC screen, but I really like the photo tool. I will change my review later if I have any problems.

This app is full of bugs. Won't let me add facts to people in my tree, it says wondering went wrong. I can't add search info as it says something went wrong. There website is just as bad, as it is not working correctly either and says something went wrong. It's not my phone as all other apps work the way in which they should. Reasonable price for what was offered but useless if can't use. Canceling.

When I open the app, it won't let me click on anything. I updated it and still have the same issue. Also ridiculous amount of money for such a simple tool, and of course they charge you annually so if you forget to cancel after your free trial, they get an entire years worth of frees out of you. Super dishonest if you ask me. Maybe if you actually provided a quality product people would choose to pay for it and your wouldn't have to trick them

This app is pretty accurate in bringing out the color of most b&w photos. Sometimes the latent color information in very old or newspaper photos doesn't come out. Their latest update really makes the color rendition more accurate. The addition of animating people's faces is awesome! I've worked with some of my ancestors, and it's amazing how they do it. It allows some memories to come back, and it's kind of weird also. Overall it's a great addition to the colorization feature. Way to go team!

Just signed up for the Premium membership for a monthly amount to be paid. They are right now poised to charge my PayPal account for the full year! I just went into the App and tried to cancel it immediately!!! There is No Cancelation spot in my account manager to do it!!! They make it a point to say at the bottom of the page, advertising their upgrades, how it's supposed to be so easy to cancel a subscription. Now I have to WASTE MY TIME OBJECTING TO THE TRANSACTION, AND EXPLAINING AGAIN WHY!

I had gotten the free trial before annual charges. I quickly gave up after 2 to 3 hours of use because the results were minimal and I had believed I cancelled my subscription only to find that I would be charged on the 29th of April. I put in one ticket requesting a refund but in their system you cannot see progress of your ticket and now they have tried to charge me again. The customer service is non-existent as I have tried to call, email, or file a ticket and had no results. Idonotrecommend.

It's just okay, after using it for over a year I've downgraded from 3 starts to 2 stars. They need to upgrade their servers to handle more traffic; especially since Jan 2021 there have been more slow downs and error msgs. New deep heritage feature does not seem to work on my device either through app or online. Only a few things are easier or better in app, most things are better online, and myheritage is best online on a laptop or desktop. Wish you could open tabs in app to look at more than one person at a time. Also, the "Discoveries" button always shows "9+" discoveries, even when there are not any instant discoveries at all. I've been a myheritage member for many years and have had to contact them a few times for support. I highly recommend CALLING customer support, especially for billing problems or problems canceling free trials. Once you open a ticket through a call, they are very responsive to follow-up emails.

I just logged in after 3 or 4 years of not checking it and found out that someone has accessed my account and tampered with the information!! They even changed MY NAME to something derogatory!! I'm pretty sure I know who's behind it. There's a pretty narrow list of suspects. But I sure hope that they can track down who did it and how they hacked my account! This is a serious data breach! Plus their high price for membership is discriminatory since minorities would have a hard time affording it!

Non-existant customer service. It's a total lie that they have 24-hr support. The call cuts off no matter what you choose. In fact, to purchase a sub, they require your account number -- how ridiculous is that!! Absolute rip-off: Even when I upgraded to the 2nd level, everything they sent me needed a further upgrade to access the data, and so on!!!

Bait and switch. It says it is a free app but in order to find any info that might already be available you have to pay $110. Update after their response : sure you can input info, that I assume other people can access. BUT, if you want to follow any links, you have to subscribe. No links or matches that were suggested to me were available without subscription. BTW Familysearch actually is a free site that is very useful.