I've had a Irving rewards card for awhile now, but now trying to connect the card to to my bank account, screen on app goes blank every time!!! Will not let me do it on website either, same result!! Trying to save at Irving but this isn't helping at all! I uninstalled and reinstalled nothing worked
This was an good app to use and it saved me time and effort when pumping gas. However this morning I went to go get fuel and it logged me out. Now I can't log back in to my account or request help since I don't get verification codes. Odd thing hopefully it gets fixed soon. :(
New rewards member. Attempting to log in and caught in a cycle of nowhere. Try password reset and get all the way through to the typing in the new password- and it tells me the token is not available or incorrect. First time I tried to attach the rewards card to an account, and it told me it was already registered. 🙃
This app keeps giving me an error after entering the rewards card info, and tells me to try again later. On top of this, the rewards aren't activating and I end up paying full price for the gas. They even took away our 20¢ per gallon despite it still being promoted as such.
I have the same issue as another person. The app keeps shutting down after asking for my phone number. I put my number in and a verification text is sent to my phone number and then the app glitches, shuts down and am sent back to the login screen... I'm unable to pass the phone number screen making this app completely unusable. use a Google Pixel 7 pro.
Useless. This app does nothing to enhance the user experience. It gives you a bar code for fuel rewards, but you can't use the bar code to access the rewards. It can only be done with the card. I downloaded this to maximize my rewards between cars, as we're always forgetting the card. Way behind their competitors.
I have tried to setup my reward card. It starts with different digits than the card l received at the big stop. Also l live in Canada and the app only recognizes USA states and ZIP code. Won't let me select Canada then province then postal code. Very frustrating. We only have the one Big Stop in Pembroke, ON and l frequent it everyday. I investigated further and there are two apps. one for Canada and one for USA, however they aren't showing which one is which to use. If that was displayed app for Canada and app for USA it would clarify which one to load. Now I am using the Canada app and happy that it is working well. :)
This app is overall a great app for tracking your rewards, if you enable location it is great for finding your nearby Irving stations. When you look at the rewards history you can easily see all of the reward that you earned as well as all of the transactions that you made before and since the rewards. It seems to have all of the great features of the website bundled into a neat and tidy app for your android device. The only issue was the app wanted to close out the first two times that I tried to add my phone number. After that no real issues.
I use the card at the pump just fine. However, I try to log in online and it tells me I have invalid credentials. I try installing the app, and incorrect password, though I just reset it online. I ask to reset the password and I get sent a verification code, so I do that, but then it tells me it can't find the account. YOU JUST SENT ME THE CODE TO MY EMAIL. Awful app.
The app keeps shutting down after asking for my phone number. I put my number in and a verification text is sent to my phone number and then the app glitches, shuts down and I am sent back to the login screen... I'm unable to pass the phone number screen making this app completely unusable. I use a Google Pixel 7 pro if that is useful to fix this error.
