Reviews for MyMercy

While I enjoy the occassional to view my test results, make appointments, check appointments, and communicate with my care team, there are more often times than not when there are internal server errors, broken links, etc which makes doing these things possible. The idea behind the app is a 5, the app itself is no […]

Buggy, but works. It does a well enough job keeping all my information for me and my family all in one place. Allows me to pre-check-in before the visit. Very buggy. Often gives me error messages and kicks me out of reports and questionnaires (even after fully updated). Recently, the Biometric login just stopped working.

You can’t select the amount you want to pay towards bills. It will not accept the amount I am able to pay. Expects everything to paid in full. Most normal people can’t afford that. Fill in the e-check-ins and ALWAYS have to fill out same questionnaires at visits anyways. Wastes my time filling it out […]

This app is the biggest waste of time! Half the pages I need to access have error codes!!! You need to have better communication options to account services because the traditional way via phone is pitiful! You call are on hold for over 30 minutes and if you use the call back option all you […]

When the app works as intended, it’s really convenient. Scheduling, online checkin, etc are perfect. There are occasional glitches where the system fails to forward prescription refill requests & this causes delays a couple times a year. My meds aren’t life/death critical, but it would be better if the system was as efficient as my […]

App only works half the time and gives me a Server 500 error often when I try to view billing or messages. Most of the time I can’t load pictures on the app which (most of the time) is why I need to use the messaging system in the app. When it works, it’s super […]

I give you guys a one-star because it says an error has occurred with the server, therefore it isn’t working, so I’m unable to fill medications, can’t make appointments, or look at any of my records, lab results or anything else. your app is less than subpar. Also, can you turn my picture right side […]

I use to love MyMercy, now since they’ve worked it, Messages and After visit Summaries keep giving 500 errors or internal errors and its very frustrating. It takes like 7 tries before i can retrieve a message. I do believe they are continuing to try to iron everything out. Sure hope they are! Because if […]

Nice app….when it works. I’ve never had an app that has so many server errors. Now my password isn’t working. Mercy seems to be struggling lately perhaps it’s time to move on. I uninstalled the app, reinstalled and still have the same server issues. This is horrible because I’m a senior citizen and need to […]

Program itself is good, Mercy Health’s personalizations are a pain, especially that it cannot be accessed from 11pm to 7am EVERY NIGHT, no matter what! Crashes mid operation are also a frequent problem. Many times, it just says an error occurred just after doing the SAME thing. Generally could be far more helpful than it […]

Update. When will this app be fixed? I keep getting an internal error. EXTREMELY FRUSTRATING! Trying to read messages from my provider. App worked perfectly up until a month ago. Getting internal error when I try to read messages from my provider. This defeats the purpose of using the app. Also some of the links […]

Rather pointless for some things and NOT reliable for most things. For med refills: very poor, if you use it you only get thirty days supply. Messages arrive way too late to be actionable in both directions. Filling out preregistration form is waste of time. Did it twice for different providers. Both times I arrive, […]

Needs a lot of improvement. Decent for sending messages to providers, seeing test results, and paying bills for yourself. Frequently get error messages on various pages. VERY POOR when you have a child linked to your account. It is impossible to see or pay their billing activity. Spoke directly with what i was told was […]

For the most part this is a good app, self-explanatory and easy to use. However, that’s only when it works. More than not, I get an error message when trying to access or send messages and it is quite infuriating, then I have to call the office, sit on hold interminably and be subjected to […]

Ever since last update when I try to go into the messages then go back then go into something else it says, 500 – Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed. I’ve tried calling customer support and they tell me there’s nothing they […]

This new MyMercy app is TERRIBLE!! you can’t sign in with your finger print anymore, it will not stay open while driving to your appointment so there is no automatic arrival (unless you sign in to the app again, and these are just a couple of the problems!! Go back to the old app (no […]

3 years later – still not working properly. I just deleted my review from 2022 which was one star because the app only works part of the time. there’s all sorts of errors such as not even opening to closing all on its own. because of the way logins are programmed, you have to remember […]

The biometric login option has completely stopped working on my S24 ultra. I get an error stating, “We couldn’t log you in right now, please try again.” I tried clearing cache and data, uninstall/reinstall, phone reset, and any combination of those options to try and clear whatever issue exists, and nothing seems to work. I […]

The newer MyMercy+ app was much better. same basic layout and functionality, but much more reliable. In this older app, several settings and functions present me with a blank screen or they just don’t work at all. Biometric authentication is one of those, where it tells me how to turn it on, but never actually […]

Biometric login and passcode login don’t work, only username/password. Tried clear cache, uninstall/reinstall, setup during reinstall. Went into settings to turn them on at each step, but they wouldn’t. All necessary permissions allowed, just doesn’t work. Massively preferred MyMercy+, and don’t understand why you went back to this disaster that never worked right in the […]