Reviews for myPhonak

PSA: don’t bother downloading this app and return your devices before your trial period ends. Brand new and will not connect. I do automation for a living, so I know how to connect devices. Neither myself, nor the Audiologist, are able to get the hearing aids to connect. I’ll be returning EVERYTHING for a full […]

Overall it’s not a bad app as far as performance goes. The only thing that is bothering me is that at times the app will automatically go to the Bluetooth streaming + mic when I want it to be on automatic. It’s annoying because it jumps back and forth between automatic and Bluetooth streaming + […]

Hearing aids in the charger all night, the right device would not activate in the morning. Contacted technical services and went through their instructions, and it seemed to work. Now, the left device won’t connect to Bluetooth. I’ve spent 3 hours trying to fix it, reboot the phone, turn aids off, and on, trying to […]

The app, when it works properly, is great. However, that is not gonna happen all the time as constant disconnects occur. I have had to turn off call capability from my phone to my hearing aids just so my hearing aids can stay connected on a regular basis. I have fully uninstalled and reinstalled the […]

Initially, these aids were good, but after a few months, one of them started acting up. It would suddenly just stop amplifying. I’ve tried replacing the wax guard with no success. Occasionally the aid will start working properly, but I can’t figure out what triggers that. Sometimes, I can hear sound on that side, but […]

The newest app 7.1 installed on my phone. I was a bit shocked after opening and using it. I did not find it better than 7.0. I prefered be able to access everything much easier on the home page without jumping around to make changes. So I downloaded Version 7.0 on ApkPure and installed. Turn […]

This would be an ok app but I get a few seconds of static/white noise over my new hearing aids whenever I do anything with any of the other apps on my phone. Sounds like an old steam radiator. Can’t find any way to get rid of it other than turn off Bluetooth, which defeats […]

It’s nice to have Bluetooth to stream audio directly to my hearing aid, and to be able to adjust and save settings. But this app is buggy, and almost too annoying to use at times. Constantly disconnects, or reverts to “Automatic” when I’ve chosen another profile. It’s like it fights me for control of my […]

Hate it. Too non-intuitive and some of its options are not explained anywhere I can find. I can’t even get it off its automatic mode that switches between TV, music, etc. I now wish I could go back to the original settings my audiologist set. You should add the ability to save the original settings […]

disconnects regularly from Bluetooth. stay connected is checked. Bluetooth options do not have streaming options. clicking the gear icon gets options “connect” and “unpair”, but the buttons don’t respond. i have to connect multiple times a day. phone is a new Galaxy s24+ android with current software. last phonak update: Oct 24. phonak support doesnt […]

I’m not sure if it is the latest update I am having lots of problems with the app connection. the Bluetooth is connected to phone media and other notification sounds but the app will not connect to the hearing aids at all. I have un installed and reinstalled the app several times and gone through […]

These are my 5th pair of hearing aids and by far the best. When I had an issue with the previous hearing aids the response was always an excuse like “the Bluetooth issues are because you don’t have an iPhone, you should buy one”. After 11 visits to the retailer, I walked into a hearing […]

it doesn’t troubleshoot connections. sound goes in and out and in and out like a cell phone when you drive under a bridge, but I’m 2 feet in front of my computer. useless to try the app to fix it because it doesn’t troubleshoot. Why don’t you have downloadable software programs for computers? The only […]

Love its ease of use and accessibility, just two major things I’d like to see. I use mute feature a lot while streaming because of the subway, but anytime my video pauses or is paused, I have to manually re-toggle mute from the app and would like to see this fixed (I don’t mind during […]

Over the years, I wasted hours trying to get the app to connect to my hearing aids reliably. Firmware updates made a little difference. App updates made little difference. It won’t connect at all under Android 16. August update: Two organizations within Phonak sent procedures different than the one behind the link in the reply, […]

I spent big money for these (even after insurance – thinking I’ll get a really great product. what a rip off. they’re difficult to connect, they just make everything louder – none of the so called filtering or focusing stuff does anything, and frequently they lose connection and then you have to try to connect […]

Mix feelings! This is my 3rd digital after analog, and it’s the best one ever. Clarity is good. Wind protection is not good but manageable. My problem is the volume will cut off, so then I need to wiggle my aid around to hear again. The aid has been in for repairs. Now I got […]

The app is ok, it usually stays on the program I choose from it’s default setting of automatic. The only issue I have with the app is not having any customization on Bluetooth + Call. I wish I could customize the bass and treble sound of bluetooth streaming and wish the volume setting I choose […]

I use with Samsung Galaxy S25 Ultra. I have one major issue, particularly in summer when I have fans on. If I have an app open, I get very loud static that overrides everything. I have had the app professionally adjusted with my audiologist getting a “fix” from tech support, plus she did an adjustment […]

Overall the app works. However, it always defaults to “Automatic”. Automatic sounds awful to me and I must then change it back to my custom program. Please let me set which program I want to use as the default. Every hearing aid is customized so let me pick the custom program that I want and […]