The app is great! I've only had 1 problem with it though, which is why I didn't give it 5 stars. The app has said that my bill is "due soon," rather than due now or past due causing a late charge. This is something that I hope will soon be corrected. Possibly even getting a refund of said late charges? Anyway, I'm also curious as to why only 2 of my 3 Synchrony accounts are accessible through the Synchrony app?
Rachel Close-Sawyer
Terrible app! I logged in and it wasn't even functioning! It literally told me to go to the website instead, and the link it gave was broken & leads to a blank page. The entire synchrony credit corporation needs to make things better. It's literally impossible to get into your account if you lose your account number. Then when you call, it takes forever to navigate to get a human and when you do they're passing you around from different person to different person. I hate this company.
Swamp Goblin
Triple check your auto payment schedule, I questioned whether I even set it up the first time I missed a payment and set it up again. Then I missed another payment and I realized one account was stuck on "activating" which I had to call to activate it even though the first one activated without me having to call at all. So aggravating! Enjoy my two missed payment fees, Synchrony. Their phone system doesn't work either - pay by phone drops the call. Feels like it's a feature, not a bug!
Tim Brown
What an absolute piece of garbage. The app is broken, the website denies access from multiple devices and browsers, the robot sucks to take information and fails, the representative hung up immediately after taking my name. I'm just trying to make a payment. Edit: I reinstalled the app and it finally took my information. Still annoyed, time spent.
Drew
Their system automatically sets up a minimum payment and allocats them. That system will leave balances unpaid, putting you on the hook for the interest accrued and any future interest. There is no control in the app for this which is significantly and purposefully opaque, and therefore predatory in my opinion. By the way, "interest free" adds a fee to the price. It's actually "interest fee." I won't be adding more payments and I will close my account as soon as my balances are paid off.
Kevin Goble
My issue is that no matter what I do, it only shows 1 credit card account. I have 4. When I log onto the website, it shows all 4 accounts. The app only shows one with exactly the same login credentials. Trying to get customer service to help with this is an absolute nightmare. I couldn't get out of the cycle of chat bots that really don't help at all. If I only had one account, this app would be fine. I still need help.
George
For the past 4 months, I have been unable to use this app. Every time I try to sign in, it resets itself, sometimes closes out the app completely. I have to use the actual website to access my account. The app is completely useless. I don't know if they are making it compatible to certain devices now. but on my galaxy s8, nothing works. As of right now, 1 star. If it was an option, I would give it 0 stars.
Niki
Dealing with your bank's app and website not being properly designed and programmed, caused it to be a total nightmare just trying to make a payment. THANKFULLY it has been amazingly redone & is now one the fastest, easiest & best credit card app. There's still only one HUGE issue going on still. Since starting this card, my eBay purchase points have not been being transferred to my eBay account for use. Now there's also absolutely no information about the points balance & earnings on the app
A Google user
Synchrony Sucks. Synchrony Bank is the worst. When I got the alert of the change I had a feeling it was not going to be good. My limit was increase about 3 or 4 months ago fast forward to today, they decreased my credit limit to my balance amount. Keep in mind my accounts are up to date. I pay on time, been with hsn for years. I don't like the fact that they increase your limit one month then 2 or 3 months later they decrease it. That affects your credit . Just wrong, once I pay it off I'm out
Tim ORourke
Some apps that financial companies use for payment, and servicing are subpar and confusing, however, MySynchrony is not only very user friendly and easy to use, it's quite esthetically pleasing also. Update: for the last 2 months I've had a difficult time logging in. To the extent that I cannot tt pay my bill and must remember to check back later to pay it before the due date. Right now, I cannot log in to pay my bill. This is frustrating, and disheartening.
