Reviews for Napster Music

Lost Memories! Through breaks ups, finding myself again, Deployments, to even my first born child, over 15 years of playlist created gone like that. I rode the wave between the switch from Rapshody and back but I don’t know how much further I can stay if I’m not able to recover my music that I’ve […]

Been with Napster since the file sharing days & all the iterations between. It’s never been as bad as the last couple of months. Music has disappeared, songs & artists are mislabeled, and the playlists I’ve spent years compiling are empty. With no communication from the company to explain what’s going on. I don’t want […]

After years of using this app, I am done. In the last few months I have watched my Playlist go from 450+ songs to about 70. Napster has either lost the rights to the songs or major distributors are choosing not to renew. This app was good when it was managed well. The new owners […]

I been with this app for a very long time and normally love it but as of late my music have been gone. very frustrating especially when I depended on it. I will be canceling if not fixed soon and I paid for the full year but I better get all back because I just […]

I’ve been using Napster for over 10 years with few issues. Recently 3/4 of my songs have disappeared that I have been collecting for the past 10 years. I understand they are going through a “transition” for AI Playlist but continuing to charge me month after month knowing most of the music would be deleted […]

Service has went way downhill over the years. Songs don’t play all the way through and some songs don’t play at all. About 70% of my saved playlists that I’ve accumulated over the years are gone. Right after I payed for a full year subscription, this app starts crashing like crazy and this was after […]

All of my playlist are gone!!! I’ve had this app for 20 years. If changes were going to be made this drastically then the company should have let us know ahead of time that our playlist would be altered and the majority of the music and artists would not be available. This is very upsetting. […]

I “inherited” Napster when it was Rhapsody and even before that when it was Yahoo Music, so we’re talking about a good 20 (something) years and I loved it, never had a problem with it, it was my go-to music streaming app. However, when I had a playlist of 500 songs now it went down […]

This use to be a really good app!! I had been using since 2007!! even when in changed to Rhaposdy and then back to Napster they great music selection much better than Spotify!! but for the last couple of years I starting noticing my music slowly disappearing which brings me to now!! More than half […]

UPDATE 09-23-25 65 PLAYLISTS DISAPPEAR OVERNIGHT! 10 YEARS GONE! I know of the “transition to AI” but damn, it’s all gone. POOF! I listen to my playlists DAILY! I can’t put into words how disappointed I am. Horrible for anyone who’s daily mental health is synonymous with music!! Excellent music selection. Easy to create playlists. […]

No longer carries the music / artist I’ve listened to for years. Playlist pretty much wiped out. No warning, no heads up. Especially when I’m paying for this service. To try and cancel subscription, very annoying process. Very disappointed especially since I’ve been with you since Rhapsody. Some type of notification would have helped.

Not user friendly. Unable to cancel subscription through the app seatings. Had this music for years and it was great to start with but over the past month, I started losing bands/artists off of my playlist. They do not respond when you try to contact them. I had to go through my bank to put […]

How the mighty have fallen, from an app that was so much better for listeners and artists alike than the alternatives to some mutated AI slop (tentatively, I guess). You apologies are empty, and you’d rather sacrifice loyal customers for the illusion of more money to be had (allegedly) through AI. I smell a class-action […]

Been on board since Rhapsody… (aka 10+ years) enjoyed the app immensely. Occasional drops but they were fixed. Now… it’s a useless music app. 95% of artists are gone. But there’s live music!! cool. It’s been over a month and I was hoping there would be something done by now. Oh look! Amazon Music is […]

I have been using this app since it was Rhapsody, used to recommend it to others. My playlists have lost at least 80% of their songs, artists are getting taken down every day. Years of collecting songs, gone. Paying to have a limited selection just feels like a rip off. Very disappointing. Update: Subscription canceled. […]

I am sooooo very disappointed with this App. Not to mention how aggravated, irritated, and truly pissed off I am. Like so many other subscribers I’ve been with Napster ever since it was Rhapsody. After spending many years and hours creating my Playlists I’m down to 41 songs out of over 400 on one of […]

Minor glitches here and there in the app. But Napster’s Customer Support was OUTSTANDING! Jon W resolved my issue within a couple of hours. Update 9/14/25. Now, all my tracks have disappeared, no tracks are listed ON ANY PLAYLISTS including theirs. No help from CSI have been scammed by Napster as I have about 5 […]

I would give zero stars if I could. years of compiling songs. now my playlists have 3 songs at best. this is frustrating. at this point the company is taking money without providing service. I pay for this service, and at this point, im paying for nothing but a headache and a fake “im sorry […]

I have been with Napster since it was a file sharing service. Basically, never had any problems. Now, all of a sudden my playlists are either being completely wiped out, or reduced from 100 songs to 3. I uninstalled and reinstalled. Still nothing. This will be my last month of subscription if I can’t get […]

I’ve been using this app since Rhapsody and never made a switch due to all my playlists. I stuck it out even with bad updates over the years, but it’s clear MANY MANY songs are no longer available. started off with less known bands, but now bands like Muse , yeah yeah yeahs are almost […]