Redeeming rewards through the app is a scam. The way you have to order through the app makes it impossible to redeem your points for an entree. For example, I tried to redeem my “free” small birthday, and it discounted the price for a small portion, but it still charged me for the meat that […]
Reviews for Noodles & Company
← Back to Noodles & Company20 reviews
The app itself works well, 5 stars for that. But, the backend ruins the experience. If you’re ordering ahead to pickup, it’s perfect. If you’re trying to get delivery – don’t. After several hours I called to see where my order was. The guy at the store was great and he told me that the […]
Redeeming the points is hard through the app. My points magically disappeared after I closed the app without ordering. The store manager collected my phone number and email ID and promised that someone would reach out to me. It has been a week and no one from the company has reached out to me yet. […]
UPDATED: I logged in the noodles through desktop version first time and found the redemption was updated which is different than the information on the mobile app. Reward option for order is not alway working, and my points were not updated. Whenever clicking the confirmation button from redemption of the point, there were error messages […]
This app has gotten a little better. But, if you do anything to customize a meal with subs it doesn’t work for adding up your total. Coupons also can’t be entered, the promo codes don’t work. Employees are rude and annoyed when I’ve picked up Web (app) orders. I wish they would invest full on […]
I opened the app before heading to lunch and was forced into an update. After it loaded, the app didn’t recognize my email. Other folks say they were prompted to update their passwords, but I didn’t get that — just a screen to log in or join. I even tried “forgot password” and the app […]
It’s a very user friendly app compared to others created for food ordering. I reserve 5 stars for really amazing, so it didn’t “lose” a star for a problem. One suggestion, a “build your own” bowl option. The customize options are quite flexible, but it would still be nice to start from the noodles up […]
Janky payment system. I select my items, and enter payment info, but it feels like a roll of the dice regarding whether it not the “pay now* button actually appears after entering my credit card. I’m not sure exactly what is going on behind the scenes, but I would expect to actually be able to […]
Update 3: the rewards system leaves a lot to be desired. I’ve lost over a 1000 points and have no idea when they expired. No notice given and the app doesn’t provide that information. Another issue is that you earn the points but you can only use predetermined amounts. So if you have 800 points […]
App fine, install is painful. I used it to place my first order and the experience went smoothly. However, the install was crazy, specifically the calendar for birthdate. I just had to scroll 645 months to get to my birthdate. REALLY? You can’t make the current date editable so users can jump straight to the […]
Love the store… the past several months the app has not worked. At first it would only let me order at one store, and today I started by getting an order as I attempted to pay, then when I retried to order at 3 different locations it wouldn’t even take me to checkout. I tried […]
I love how you can order online now, but there are a couple of things i don’t like. 1) when I want to put a note about an allergy, it only allows you to put like 15 characters, that’s not enough. And 2) the menu is kind of confusing to navigate. Like I click on […]
Works okay as a fast food ordering app. EXTREMELY bad at clarifying if you are ordering for pickup or delivery. I have lost several orders because I thought I was ordering delivery when I was actually ordering pickup. Some options also change it to pickup even if you chose delivery, so even knowing that might […]
App is hostile to the user: Doesn’t show the price of an item next to the item, Rewards deals have misleading language, saying things like “free entree”, but the entree’s costs are calculated in such a way that only half of it is free (the exact amount is not shown until paying for the order). […]
I love using the app to order ahead when it actually works. Not all noodles allow the “order ahead” function…not sure how it can be disabled sometimes for certain stores. I wish there was a button for “light butter.” I typically free text but seems the workers still miss it. Another button for a side […]
POINTS EARNED EXPIRE ! Points should NEVER expire !!!!! There’s no incentive to purchase from Noodles if my EARNED points EXPIRE !!!!! Why is it so hard , and take so many steps, just to view the menu ?! That should be the first button anyone sees when using the app ! That would help […]
The app is simple, definitely had a whole lot of change the last few years but I think it’s good right now. I hope it stays, granted it is asking on a day im feeling good. I guess that’d be the highlight and what I expect. Don’t make it difficult, don’t make a mountain out […]
I enjoy ordering with the apps if I could. This one, on the other hand, states a payment option has not been selected but does not offer any way to select one. I tried several times logging in and out with each time putting in a verification code. I can not find, any where, in […]
the food is great but don’t use the app! there’s no customer service so heaven forbid there’s an issue. I’ve ordered food before and then get to a store and its closed during working hours. couldn’t get a refund. And if you apply your points to an order and accidentally close out of the app […]
Food is delicious but they recently changed the app for the worse. I can no longer order what I always order through the app, or over the phone. All I want is extra noodles in my Mac n cheese, and this used to be possible until they changed the app. It defeats the purpose of […]