If I a past due balance, and I'm making a payment why does it apply to the most current month and not the oldest? it didn't used to do that, good job to the programmers.
Reviews for Online Portal by AppFolio
← Back to Online Portal by AppFolioNow that I have 2 different properties to utilize this app it no longer works and I have already made sure the app was updated and it now says invalid user name or password for both accounts so much for convenience. Makes me miss apartments com.
My mobile home park just went with this portal it hasn't been a great success as of yet it's been live for about a month to 6 weeks. if we file a maintenance request we never get a response through the portal they are claiming they're sending out emails through the portal to notify residents about different things. I have asked a few of my neighbors not one of us have ever received any emails through the portal yet management can you send a list showing you open the emails when they are not ther
so far, for the fourth day, I can't create an account. I have downloaded the app, and I tried to create an account. It never has a page to create an account. I keep getting a sign-in page, but it says they don't have a record of my account. I filled out one, but now I can't log in.
It keeps saying my address information doesn't match their records after I tried to make my first rent payment, when I tried to send it it ends up kicking my money back into my bank account!!!!! I rather have an option to pay over phone because this is ridiculous and it happened 3 times even after they deactivated my account and reactivated it the same thing happens!!! UNACCEPTABLE!!!!
unable to log in the app, it keeps saying I have an active account with my email address and once I put my password in it says wrong password or email address. I try to use forget password and when it sends me an email it than states I don't have an account. I am completely frustrated and I only have had this app for 2 days.
App does not send notification. however, Every. Single. Calendar. Event. Sends. An. Email. Plus. Another. For. Schedule. Changes. The people entering events clearly have no idea how to use the app because I often get several emails for 1 event on rapid succession. I want emails to stop and instead drive notifications through the app.
Very user friendly and easy to navigate as a tenant. Making my rent payment is quick and easy. Being able to view and save my lease docs is convenient in the app, and having the option to get renters insurance without leaving app is nice too! Nothing negative to say about it. Just a great tool for renters and landlords! Excellent job developers!
The payments system is a mess. It gives you no warning if you are setting up an automatic payment that is too late for a month. Nearly every time I've put information into it I've gotten some NSF insufficient funds problem because they can't handle bank account numbers correctly. No wonder landlords love it - they get to make a fortune off of fees!
The app says my rent is due on the 1st and needs to be paid by the 6th and subject to a late fee on the 7th. Well I got my money order to them on the 6th around 1pm. Then shortly after I left I got a text saying they couldn't process my payment cause it wasn't the full amount, cause they added a $75 late fee. Went back to ask about it and they said there was error on the app and it was late on the 5th. And now I'm waking up to a 2nd $75 late fee when I'm supposed to have 3 days to pay first one.
This is the worst app/website in the entire history of apps/websites. I work for a company that uses appfolio for our work orders and I'm trying to sign into my account and it keeps telling me I need to verify my email again. I AM NOT RECIEVING ANY EMAILS FROM APPFOLIO!!! I had this same problem when my owner was sending me the invite link to sign up for the service. My email is working fine, as I am getting emails from other people, but none from appfolio! I cant do my work if I can't get in!
Just got a notice that they are going to start charging a service fee for use of the product when using an E-Check. Apt complex doesn't want anyone to write a normal check anymore due to security. No charge to write a traditional check, but there is a charge to do an E-Check. I'm sick of being forced to pay these service charges. They are small as a single charge but they add up. We shouldn't be charged extra for something that is mandatory. It's not a convenience, it is required.
The app is decent, however, everytime I try to make a one-time payment and choose not to save my bank information - it does. This has caused over draft and late fees to occur because it replaced my permanent payment method with one that was meant to be temporary. Is it possible to offer the option to save multiple bank accounts and nickname them?
(1/2) I was shocked to see that I just received an email from appfolio letting me know my payment on 6/27 had been rejected by my bank for insufficient funds. I checked my bank balance and sure enough, there is plenty of money to cover the payment! It's bad enough I have to wait 3 days to have payments applied to my account, but it's even worse to have a payment returned in error, incurring a $50 fee by my property manager for NSF, which I CAN'T afford, not to mention...... Cont'd
this app seems easy when you use it, but after we moved out of our apartment the payment kept going through after we canceled auto pay. that's not safe, and we changed unit and it's very unclear to which unit the payment went to and it hides that. I'd rather not use this. Just do direct auto pay to your bank. cause there is fee charges for every payment you make too!
I have never written a review before, but needed to give this a one star. I have had this app a total of 2 days, I tried to pay a deposit fee with a savings account, my bad. the app showed I paid it with no means of trying to fix. I decided to try auto payment with my checking instead, and it charged my account TWICE! And guess what? Neither was reflected in my bank account. I just want to pay rent, but that's apparently too hard to manage for a payment app. Don't give me the info email, call
This app is frustrating! I paid my rent a week early this month, but apparently that wasn't a good thing. Being, a week later the app withdrew another rent payment for that month when it already confirmed the bill was paid. My account was frozen until the issue was addressed. Then there was an issue between my bank and property management company, I was reimbursed the rent payment the app withdrew by error, but now I have to pay for a NSF charge. Tenants aren't able to contact this company!
Why can't I set a recurring payment based on day of the week instead of only by date? Being able to set a payment every 25th of the month or whatever is useless for spacing out payments. There should absolutely be a recurring payment option for ever week, two week, four weeks, etc. Most people get paid based on day of the week (every other Friday, etc) not based on date. It is very confusing and frustrating that the only option is a recurring date.
I use this app because I have to, not because I want to. It's buggy, and often has display glitches, but is ultimately functional. The biggest problem that needs to be fixed is the payment process. If you make a mistake in entering the payment parameters, there's no recourse, or way to cancel the payment. When you submit the payment, you should be presented with a confirmation screen that shows your payment parameters before proceeding to to actually submit the payment.
The app has worked well for submitting payments and maintenance requests. But as of the end of this month (July 2023) they will now be charging an additional fee for all forms of payment. Previously there would be a fee for using credit cards and debit cards but no fee for using an eCheck to pay rent. Now they are changing that policy to squeeze out even more money from renters. Just frustrated that every single online payment now comes with some sort of fee.