If I a past due balance, and I'm making a payment why does it apply to the most current month and not the oldest? it didn't used to do that, good job to the programmers.
Now that I have 2 different properties to utilize this app it no longer works and I have already made sure the app was updated and it now says invalid user name or password for both accounts so much for convenience. Makes me miss apartments com.
My mobile home park just went with this portal it hasn't been a great success as of yet it's been live for about a month to 6 weeks. if we file a maintenance request we never get a response through the portal they are claiming they're sending out emails through the portal to notify residents about different things. I have asked a few of my neighbors not one of us have ever received any emails through the portal yet management can you send a list showing you open the emails when they are not ther
so far, for the fourth day, I can't create an account. I have downloaded the app, and I tried to create an account. It never has a page to create an account. I keep getting a sign-in page, but it says they don't have a record of my account. I filled out one, but now I can't log in.
It keeps saying my address information doesn't match their records after I tried to make my first rent payment, when I tried to send it it ends up kicking my money back into my bank account!!!!! I rather have an option to pay over phone because this is ridiculous and it happened 3 times even after they deactivated my account and reactivated it the same thing happens!!! UNACCEPTABLE!!!!
unable to log in the app, it keeps saying I have an active account with my email address and once I put my password in it says wrong password or email address. I try to use forget password and when it sends me an email it than states I don't have an account. I am completely frustrated and I only have had this app for 2 days.
App does not send notification. however, Every. Single. Calendar. Event. Sends. An. Email. Plus. Another. For. Schedule. Changes. The people entering events clearly have no idea how to use the app because I often get several emails for 1 event on rapid succession. I want emails to stop and instead drive notifications through the app.
Very user friendly and easy to navigate as a tenant. Making my rent payment is quick and easy. Being able to view and save my lease docs is convenient in the app, and having the option to get renters insurance without leaving app is nice too! Nothing negative to say about it. Just a great tool for renters and landlords! Excellent job developers!
The payments system is a mess. It gives you no warning if you are setting up an automatic payment that is too late for a month. Nearly every time I've put information into it I've gotten some NSF insufficient funds problem because they can't handle bank account numbers correctly. No wonder landlords love it - they get to make a fortune off of fees!
The app says my rent is due on the 1st and needs to be paid by the 6th and subject to a late fee on the 7th. Well I got my money order to them on the 6th around 1pm. Then shortly after I left I got a text saying they couldn't process my payment cause it wasn't the full amount, cause they added a $75 late fee. Went back to ask about it and they said there was error on the app and it was late on the 5th. And now I'm waking up to a 2nd $75 late fee when I'm supposed to have 3 days to pay first one.
