This app is terrible. this is totally inexcusable considering the cost of these devices! Issues: 1) It frequently loses connection with one device or the other during Bluetooth streaming. 2) Reconnecting via the app procedure rarely works (Tip: just turn off Bluetooth completely and then turn it back on. It will usually connect). 3) It […]
Reviews for Oticon Companion
← Back to Oticon Companion20 reviews
Works great…about every other day. On the off days I have to reboot/reset/close-open, the hearing aids and the app multiple times a day. While using the app on phone calls the connection is random and erratic… left goes out, then comes back on and then the right goes out, then both. Bottomline, the Bluetooth connection […]
I replaced the old Oticon app with this one, expecting good things, however, all I got was more frequent disconnections. Sometimes I would have to restart my phone (android) because I couldn’t get my hearing aids connected. I finally went back to the old version and it seems a lot more stable. Also, since I […]
When it does pair with my phone, and when I say when because it doesn’t do it on a consistent basis, the sound only comes out of my right hearing aid. I’ve done everything humanly possible, i.e., delete and reinstall the app, made sure all upgrades were up-to-date, etc., but nothing seems to fix the […]
This is the worst app ever. These hearing aids are not cheap, While the functions in the app are great, and I can change vol setting. It’s also cool that I am able to connect to Bluetooth devices. HOWEVER The app seldom keeps connected to hearing aids, or one hearing aid turns off, and then […]
Update, Just installed the new app and it doesn’t even connect to my hearing aids. Also the app doesn’t stop running only way to stop. Oly way to stop it is to restart my phone. I don’t have time for this. Does Not Connect. The first couple of weeks it seemed okay but shortly after […]
My hearing aids keep disconnecting during the day. When I first got my new aids they would connect every morning when I turned my phone on and stay connected all day. A couple of weeks ago I noticed that they started disconnecting for no reason. At first it was maybe a couple of times a […]
Oticon Real HAs. Frequently drops connection and then takes multiple attempts to reconnect. If the app loses connection with one or both hearing aids, it will not automatically reconnect. If it does connect, the app does control the hearing aids. Does NOT allow a direct connection to other Bluetooth devices so has limited benefits if […]
I received HAs from VA in January and the Companion app worked great. A week ago I started having problems with the app connecting. Sometimes it would connect with just the right and sometimes with just the left. Never both. I believe there was an update of sorts to Companion, and it does not work. […]
Disconnect frequently. It was marketed to me as hearing aids that connect to my phone. No. After I got them, they wouldn’t stay connected. The sound goes in and out of each ear when streaming or receiving phone sounds. Makes me feel like I’m going crazy. And it’s all this app and how it lacks […]
As many others have noted the Bluetooth reliability is frustrating. I don’t particularly find this app useful, but I downloaded it to see if it helped, and it doesn’t. I have a Pixel 8, and reliably every time the BT connection hands off to something else when it returns to my phone, only one or […]
When I first installed the app, it worked great. There was a recent update to “enhance” function, but now I find my hearing aides are often not connected, and I have to force the app to stop to get the connection to work. I do wish I could get more volume out of phone calls. […]
when I paired it both hearing aid worked. then when I switched to Tv program and then tried to go back to general mode it froze. I have to uninstall and reinstall but now the left heaeimg aid will not sound while streaming in Bluetooth though it shows on the app that both left and […]
App doesn’t work. Disconnects regularly. Left side never connects consistently. Sound quality is garbage. Highjacks calls. In the unlikely event it does connect on a call the caller can’t hear me. It’s not the phone since nothing else has this problem. Hearing aids themselves sound terrible with periodic feedback noise even in a quiet room. […]
Constantly disconnects and reconnects, whether you’re in a phone call or listening to music. Prior version did as well, but this version is way worse! I’ve used this with different Samsung phones and replacement hearing aids with the same results. Also, this app seemed to cause a lag on my phone. When I uninstalled the […]
The features are OK, but my aids disconnect from the app constantly. No set pattern it is either the left, right, or both. The old app had no connection issues. After the latest update, this has to be the worst app I have ever had. You can’t walk away from your phone and expect the […]
Have tried several different hearing aids, and had nothing but trouble with this particular app staying connected to my hearing aids. UBER IRRITATING to receive a message every 5 minutes stating that one of my hearing aids is disconnected. LITERALLY every 5 minutes. I love the Oticon hearing aids…hate the app. If one or the […]
After 2 years, I can’t recommend these. The hearing quality is fine, athough it probably needs an adjustment now. The real problem is the Bluetooth—it’s terrible. Unless I’m stationary with my phone inches away, the signal drops constantly. While walking, only one aid connects depending on which side my phone is on. For $6,000, this […]
This app is terrible! my Oticon hearing aids worked great with the other app. why did you have to change it? I’m always having to force stop and turn it back on. I never had to do that with the older app. That app also automatically picked up my aids as soon as I took […]
its great when it works and doesn’t randomly disconnect. hearing aids are expensive, and we’re in 2025 where accessibility is still difficult to get for us. this app is a win when it works, but when it doesn’t it’s a huge disappointment. lots of progress still needs to be done for it. it’s ridiculous that […]