I mostly love this app. I would like more customization options for the different items. There really needs to be an allergy button to alert the cooks making the order. For example, there's not a button for leaving the seasoning off of the papabowls. I'm allergic to wheat, and the seasoning has wheat in it. I have to call the location to let them know every time which defeats the purpose of using the app. There's not a place to leave special instructions unless you're getting it delivered.
Reviews for Papa Johns Pizza & Delivery
← Back to Papa Johns Pizza & DeliveryThere needs to be a "high volume of customers" alert added to the app. Not sure if its just my location but the last 2 times I ordered, the indicated delivery time was "89-99" min...The order was for a single pizza to be delivered less than 1 mile away. Then after calling to cancel the order I dont get my money back for 3 days. Order had been cold more times than I care to mention. Pretty lame.
Frustrated. Used to be fabulous, but ordered in another town,, now defaults to that location with no option to change delivery location. My original location and customer information have apparently disappeared completely. Will NOT sign up for a new account, just because y'all can't get the digital act together. Oh, and when I try to call direct to my local store, I get a call center off-shore, with no idea how to help. They tried to transfer me to local store, with no success.
App works fine but sometimes slow, these 6.99 or 8.99 deals are a scam, they should be totaling to about $14 or less than $10 but then it's almost $30 when you go to check out. If it says the price then changes and nearly triples, that seems very sketchy and I'm unsure about ordering from here again. I also had numerous times where my points I earned would never appear or they just disappear randomly.
The app itself is great. Interface is simple to use and is great with tracking rewards points. However, the order tracking features have gone downhill. I've had several disgruntled employees tell me to over the phone that even though the app says the order has been delivered, it hasn't even been fully prepared. It's very frustrating.
I like ordering Papa Johns from the app, then carrying out from a location that's near my house. I'm happy with the pizza and service at my local store, but I am frustrated by the app itself. The Android version of this app has no Cancel button on the credit card entry page. I wanted to change my payment method, but was unable to do so without force-quitting and starting over. I am dumbfounded by this design choice.
if I could give -5 I would. I have tried off and on for almost a year to sign up so I can get the rewards like you do with Marco's Pizza. sad to say it always says error can't create account at this time. so therefore I am going to cancel order and delete app. one manager did tell me yeah they have problems with the app well apparently nobody cares enough to do anything about it and I don't care enough to continue trying. love is lost now/bite me.
Pervious version was far more effective and practical. Are addresses no longer saved on the account?? I was forced to input an address (when I didn't need to order). Simply trying to check my account. So now I have a scheduled order 3 days from now with literally zero items in cart?? Nonsense.. smh Have never had any issues with the app in the past. I guess that ship has sailed
The app typically works well and is easy to use. I really wish there was an option to leave feedback on your order or contact the store through the app. My orders are frequently wrong, but my only way to address it is in-store. I've tried the online customer support, but the order number format doesn't match. The app would be a great tool for this.
Don't know what the issue was, but I tried creating an account for 3 days and it kept saying it couldn't create one. Basically, it gets one star for being an effective means of looking at the menu, but what good is a "reward" app that doesn't allow you to earn "rewards"? That's right...doing a third to half of the job for them while paying basically the same price. Even Dominos lets you create an account AND browse the menu.
Wanted to order an advertised deal. Store could not sell the deal, told to use app. Signed up for app, can't find deal. It's poorly organized and uses ridiculous font for the numbers, which when you just want to order a pizza, get in the way of understanding anything you are looking at. The deal section includes things that are obviously NOT deals. What happened to Papa Johns? They used to have fantastic customer service and a wonderful human element... poof, gone.
There is nowhere to pay with giftgards on APP. The limitations of not getting free delivery over $40, promotion not applying is just additional reason we don't frequent the use of PapaJohns as much anymore. It's a shame, really. We like trying the variety of menu items, but these cost and payment inhibitors are definitely something that has worsened.
Permanent "Unknown Error" at Checkout, multiple tries, clearing the cart each time: App & OS up to date. Force Stopped the app, cleared cache, restarted phone, still no go. We have been able to order in the past. At least give a hint as to what went wrong, the code knows exactly what it was doing, or trying to do, in order to put up that useless message. Please fix.
Love the pizza... Used to love the app. Not a fan of the new changes to the UI, I was trying to pick which card I wanted to use... And it completed the order. I HOPE it went on the right card... Also, because it did that I didn't get to add a tip. And apparently you can't do the "add $3 to make it large" when doing the 2/$6.99 deal.
App was a little difficult to get used to the new layout but got through it. However it wouldn't allow me to purchase my order at the end. I had everything loaded up and I pushed the order button .... nothing happened. I changed payment types and hit the green button....nothing happened. So I went somewhere else. I hope you guys figure it out and fix the issue.
App is easy to use/user friendly. Until it's time to track your order. Doesn't matter how many updates/bug fixes are applied, I never really know what stage of creation my food is in or when it's on its way. I suppose it's no different before apps were a thing. It's still better than a blind call to the pizza joint, place an order in a loud restaurant, and pray they get it to you before everyone gets hangry lol. Still, it's a nice feature I miss.
App lies to you about deals. Beware! I just placed an order and used a coupon. lt didn't tell me until it had already processed the transaction with a discount that it wasn't valid and went ahead and processed the transaction for the full amount. There was a $10 difference.. it even showed the discount total. Haven't had this from Domino's App before. Sounds like that's where I'm going to be ordering all my pizza from now. needless to say, I'm really pissed about this. what a rip off.
New app update does not include an option to pay with gift cards (it did before the update). App is no longer useful to me because of this. Also, a nice upgrade would be to allow customers to change the quantity of items. Currently, if I want multiple of the same type of custom pizzas, I have to manually enter each one. Add a quanity field so customers can enter the custom pizza once and change the quantity to their desired amount.
I love the updated app. The options are selected far more easily and I encountered no bugs during my order. Even if I go back and change items several times, there is no issue. Toppings and other selections are easily found and all the local deals show up with no problem (I tested between home and near an acquaintance's home). I'm glad they got someone who uses the app to make the app better this time around! Thank you, Papa Johns!
Do not use this app. It's ripoff. Whenever I try to use my reward, it suddenly can't connect to network, both cellular and wifi. Funny thing is I have no problem watching YouTube or use other food apps. But this app always goes down when using rewards. If you order without using reward, it works fine. Just know you won't be able to use any rewards you rack up before you download.