I mostly love this app. I would like more customization options for the different items. There really needs to be an allergy button to alert the cooks making the order. For example, there’s not a button for leaving the seasoning off of the papabowls. I’m allergic to wheat, and the seasoning has wheat in it. […]
Reviews for Papa Johns Pizza & Delivery
β Back to Papa Johns Pizza & Delivery20 reviews
There needs to be a “high volume of customers” alert added to the app. Not sure if its just my location but the last 2 times I ordered, the indicated delivery time was “89-99” min…The order was for a single pizza to be delivered less than 1 mile away. Then after calling to cancel the […]
Frustrated. Used to be fabulous, but ordered in another town,, now defaults to that location with no option to change delivery location. My original location and customer information have apparently disappeared completely. Will NOT sign up for a new account, just because y’all can’t get the digital act together. Oh, and when I try to […]
App works fine but sometimes slow, these 6.99 or 8.99 deals are a scam, they should be totaling to about $14 or less than $10 but then it’s almost $30 when you go to check out. If it says the price then changes and nearly triples, that seems very sketchy and I’m unsure about ordering […]
The app itself is great. Interface is simple to use and is great with tracking rewards points. However, the order tracking features have gone downhill. I’ve had several disgruntled employees tell me to over the phone that even though the app says the order has been delivered, it hasn’t even been fully prepared. It’s very […]
I like ordering Papa Johns from the app, then carrying out from a location that’s near my house. I’m happy with the pizza and service at my local store, but I am frustrated by the app itself. The Android version of this app has no Cancel button on the credit card entry page. I wanted […]
if I could give -5 I would. I have tried off and on for almost a year to sign up so I can get the rewards like you do with Marco’s Pizza. sad to say it always says error can’t create account at this time. so therefore I am going to cancel order and delete […]
Pervious version was far more effective and practical. Are addresses no longer saved on the account?? I was forced to input an address (when I didn’t need to order). Simply trying to check my account. So now I have a scheduled order 3 days from now with literally zero items in cart?? Nonsense.. smh Have […]
The app typically works well and is easy to use. I really wish there was an option to leave feedback on your order or contact the store through the app. My orders are frequently wrong, but my only way to address it is in-store. I’ve tried the online customer support, but the order number format […]
Don’t know what the issue was, but I tried creating an account for 3 days and it kept saying it couldn’t create one. Basically, it gets one star for being an effective means of looking at the menu, but what good is a “reward” app that doesn’t allow you to earn “rewards”? That’s right…doing a […]
Wanted to order an advertised deal. Store could not sell the deal, told to use app. Signed up for app, can’t find deal. It’s poorly organized and uses ridiculous font for the numbers, which when you just want to order a pizza, get in the way of understanding anything you are looking at. The deal […]
There is nowhere to pay with giftgards on APP. The limitations of not getting free delivery over $40, promotion not applying is just additional reason we don’t frequent the use of PapaJohns as much anymore. It’s a shame, really. We like trying the variety of menu items, but these cost and payment inhibitors are definitely […]
Permanent “Unknown Error” at Checkout, multiple tries, clearing the cart each time: App & OS up to date. Force Stopped the app, cleared cache, restarted phone, still no go. We have been able to order in the past. At least give a hint as to what went wrong, the code knows exactly what it was […]
Love the pizza… Used to love the app. Not a fan of the new changes to the UI, I was trying to pick which card I wanted to use… And it completed the order. I HOPE it went on the right card… Also, because it did that I didn’t get to add a tip. And […]
App was a little difficult to get used to the new layout but got through it. However it wouldn’t allow me to purchase my order at the end. I had everything loaded up and I pushed the order button …. nothing happened. I changed payment types and hit the green button….nothing happened. So I went […]
App is easy to use/user friendly. Until it’s time to track your order. Doesn’t matter how many updates/bug fixes are applied, I never really know what stage of creation my food is in or when it’s on its way. I suppose it’s no different before apps were a thing. It’s still better than a blind […]
App lies to you about deals. Beware! I just placed an order and used a coupon. lt didn’t tell me until it had already processed the transaction with a discount that it wasn’t valid and went ahead and processed the transaction for the full amount. There was a $10 difference.. it even showed the discount […]
New app update does not include an option to pay with gift cards (it did before the update). App is no longer useful to me because of this. Also, a nice upgrade would be to allow customers to change the quantity of items. Currently, if I want multiple of the same type of custom pizzas, […]
I love the updated app. The options are selected far more easily and I encountered no bugs during my order. Even if I go back and change items several times, there is no issue. Toppings and other selections are easily found and all the local deals show up with no problem (I tested between home […]
Do not use this app. It’s ripoff. Whenever I try to use my reward, it suddenly can’t connect to network, both cellular and wifi. Funny thing is I have no problem watching YouTube or use other food apps. But this app always goes down when using rewards. If you order without using reward, it works […]