Reviews for Personify Health

It's okay. Cons are that the animations after logging info (ie. steps) are unnecessary and annoying for entering info quickly. It really deters me from logging daily. I also don't like that I can't go back more than a week to log since I often forget to keep up. I use a different app/device to log exercise but it doesn't sync with this app.

Update...app is even worse. It no longer shows my daily Stats, so there's no way to confirm and track my steps and workouts. No way to manually enter anything in. Have no idea if my watch is syncing because it doesn't show anything. Absolute garbage. Since the latest update, the app is clunky and not user friendly at all. Bring back the bar graphs for steps and workouts and bring back the functionality that would combine steps and workouts to show you reached your steps goal for the day.

Previous version was much better. For some reason the point total doesn't show up on the top of the app when I open it.. other times the point total is there. The app performance also seems worse, takes longer to load compared to the previous version, maybe top many visual cards.. who knows. And no, I'm not spending my time to reach out to support for a basic app that should just work.

App doesn't sync data. Missing out on points daily. Myfitnrsspal only works if I go to nutrition and have to login every time. It no longer syncs from the app like it used to. Same with either Google fit or Samsung health. It's not syncing everything. Very frustrating. Now it's saying there is a new version but in play store it's not showing an update. I literally have uninstalled and reinstalled 5 times in the last 24 hours hoping to fix the sync error and now it won't let me do anything.

This app keeps crashing and not accurately recording my data. I have used three different trackers, all compatible with the app and the problem still persists. The tech supports always implies its the device, when in fact, its the app. If this wasn't a company sponsored program, I wouldn't bother, but I will continue to post and report my issues.

Very user UNFRIENDLY. Became even less so after the upgrades in early January. Can't track all items through the app, and instead have to do double work, and also log into the website in order to track. Tolerating it only in order to acquire points, IF I am getting them all, in order to earn rewards from my employer's health program. Told the app 's helpless desk that I would rate the app a "1" the next time I was asked to complete a survey

I've used this app for some time now without any issues. After the last update my steps don't count for the correct date. It's 2 days behind. I checked the time zone I'm in and it's the correct date. My Samsung health app also has correct date and time. It gives me the option to add it manually, but the point was to sync it to my health app to avoid entering information. For some reason it only tracks my steps and nothing else. I ended up deleting the app.

It's ok. My company uses this for healthy points and while it has worked in a limited function in the past with my S9, it appears it works better on Apple devices, as opposed to Android/Samsung devices. Kind of disappointing, as I'm a Samsung user and I miss out on steps, thus miss out on money/rewards from my company. Latest version errors out when connecting to SHealth, now I'm losing 40-50 points/day until it is fixed.

I've used this app for almost two years with few complaints, but in the past 2 weeks I've had a heck of a time getting it to accept my Garmin stats consistently. I've done all of the things to try to resolve this problem to no avail. This isn't just an app issue either, as the website is showing the same data (or lack thereof). My coworkers are also having the same issue, so I know it is a system problem within Virgin Pulse. It's a bummer because this has been a fun app til now.

The program is affiliated with my health insurance, and I appreciate the overall goal of the program. However technically, this app has not been functioning great. Parts of the screen get obscured sometimes so you can't select certain options. Even though it's supposed to sync with Samsung Health, I have to disconnect and reconnect it DAILY to sync steps. Why won't it sync other options like sleep that you have the option to track?

Fitbit stopped syncing for me as well after their update on July 9/10. I opened a ticket and there were initial attempts to troubleshoot then nothing. I asked for an update and received no response. It is July 26th and it still hasn't been corrected. I have now missed out on many points which impacts HRA money from my employer. I cannot recommend this company or app.

I am so disappointed my company switched to this app. Like most people on here, the app keeps disconnecting from my device. And then repeatedly gives an error message when trying to reconnect - "Come back later and try again" SMH. How about instead of asking me to come back later and sending the useless 'contact customer service' auto replies on the numerous lousy reviews, you actually fix the damn app to work like it's supposed to? Just a thought.

They design it specifically so you don't get paid out. Points for steps and activity minutes won't be applied even when it shows that you've reached the point goal. 70 min active minutes? Nah, we will only give the 10 points for clicking a button. 10000 steps? Nah, you only get 20 for clicking a button. Terrible company ruined what used to be an OK app. It shows that I've reached all these goals per day but I never get points for them. My 50k employee company is looking for an alternative.

Keeps unlinking to Google Fit so that steps and workouts aren't counted. Has login problems - like it always authenticates via my work email (which I don't have access to on my phone), the security code takes forever to get emailed, and then it makes you do this almost every time you sign in. Setting up biometric authentication does nothing. No phone number/texting option for authorization. Very behind Rewards are achievable, but often the app stops you from achieving them regularly.

The app has not opened for a few days now. I just see the equivalent of a spinning circle. While my Fitbit is syncing, I have yet to receive the points from the outage on 7/9. I reached out to support already. Support is generally horrible with this app. I rarely reach anyone who can answer a question. There's just lots of finger pointing or I get a canned answer that in no way answers my question. The APIs also aren't great as I have to log in to them every single day. Example is myFitnessPal.

The entire platform is awful. My Garmin isn't a supported device and, according to an incredibly unhelpful customer service agent, it could take up to a year to have it added assuming enough people request it be added. I can't participate in any step challenges bc manually added steps don't appear in the challenge. Never had an issue like this with Vitality. I'm only using this to get an insurance discount.

You Broke the App and still have not fixed it 😕. My App has not synced to Fitbit since July 9th at 8:35am. I have not received credit for 10's of thousands of steps. Thanks for not caring about your customers. I have linked and unlinked Fitbit numerous times. Even did it again today after downloading your latest update and still nothing. Listen to your customers and resolve this issue even if it is rolling back to the previous working version.

This app earns points that reduce the cost of health insurance. I started late, so I had a lot of points to earn. I earned 11,400 points on the first of the month (double points day). It took a couple weeks but they finally gave me the double points. Several weeks later into the next month, they took the points away from me. I contacted customer service multiple times with little result. They lied about my point balance and offered me no recourse. The time and effort is not worth the savings!

App is ok when working. Only use because of work but it's ok. Customer service when they break things?? Terrible. You have to send data to prove things which they then reconcile and disagree with-so they had the data all along. Well over a month and still don't have missing points. If it's working, all good. If not, good luck. Then, they change their mind and determine you already maxed out for the quarter so you don't get any points after all. Terrible customer service. zero stars if I could!

This app is horrible and as bad as virgin pulse. Doesn't sync steps that I get points for if it doesn't take them it's days later before they show up. The app says it is experiencing difficulty. That's been the last 5 days and apparently still can't get it fixed. new update I've been trying to get on this app for 2 days to log my steps in that I get points for. not able to get on site.