Terrible customer support; inaccurate logs. The only app/company I've used where if you forget to cancel a trial subscription and go even just one day past, they won't issue a refund. So I've been charged $60 for an annual subscription I won't use that is not in any way worth it. Oh, and the amount of water the cat is drinking is woefully inaccurate. When I add up the logs and compare it with the amount of water missing since it was filled it's always off by a huge margin.
Sloane Kane
The product was great when I first purchased it. Tracked the food output, keeps food fresh, and camera is amazing. But I went away on a work trip, & unfortunately when the wifi disconnected. Luckily I had a friend checking in. It will not let me reconnect, and the buttons are stuck in the locked position. I have tried everything to unlock them and reset the device but since I cannot access it through the app. it looks like I will have to just buy a different product. Do NOT recommend!
Astro
the app doesn't recognize the amount of water my cats drink from it. The instructions were inconsistent with how to set it up, whether it said to use the physical "user manual" that came with the product, which does not contain instructions on how to set up the fountain, or how it basically is a safety warning booklet that just wants you to view the online videos they provided. Something that is this price, there should not be a subscription baked into the app for the very service it advertised
christie groh
Used to love this app. Used to offer great features, but now, I have to re-register my device each day making the app useless unless you pay for a "premium subscription." However, unless you pay for access, the app is beyond useless. Simple features such as water level low or even filter change reminders are a premium feature. Don't leave your pet without water due to the lacking basic features of this fountain purchase. The purpose of this fountain... Im looking for a new one.
Silver Streak Jeep
The last update, 11/6/24, stopped notifications. The hopper was empty but no notification, so the cats missed several meals. The notifications worked before this recent update. Update: After submitting a ticket and troubleshooting, Petlibro determined the issue was faulty feeders(3). they replaced all 3 feeders, and now the notifications work.
Nick McManus
Update 9/3/25: The app is much better than it used to be. Camera feed comes up almost instantly, and I'm not having connection issues. Old review: Camera feeder we got sucks. It seems to reboot whenever I got to view the live feed. I have to wait for it to finish rebooting before I can see the live view. This happens constantly.
Kristin Ingram
When setting up the feeding schedule frequency, the default should be everyday. IT'S NOT OBVIOUS THAT YOU HAVE TO TOUCH EACH DAY TO TURN ON THAT DAY'S FEEDING WITH A CHECKMARK, ESPECIALLY SINCE EVERYTHING ELSE IS TURNED ON WITH A TOGGLE SWITCH. I had a very hungry kitty for several nights 😾, luckily someone came by to give wet food in the AM. The old app (now gone) was better, more intuitive & fewer choices to control, plus didn't try to upsell you with a subscription every few minutes.
Monique Y
YOOOOOO, I figured the silly app. have only ONE SCHEDULE! Do NOT hit "+" for continuous meals plan unless you want a special/independent feeding outside of regular feedings. When viewing a schedule, hit one of the other (numbered) sections while still on the screen that has the schedule you previously entered, then enter additional times. After so, you should see all the set times on the same screen next to the corresponding meal sections...such as an upside down triangle...hope this helps
Kyle B
Just getting started with this app and right away I'm already extremely annoyed with the endless prompts for the cloud subscription. I can't click on any of my SD Card saved videos without needing to go through TWO full screen ads for the cloud service. These are unavailable when starting from the app home page. Absolutely not a good start. We'll see if it goes further downhill from here.
Emma Stark
So far, this is a great addition to my cat's setup! It keeps his food cold and I'm reaching into the fridge way less! Only thing I would love to see is more of an "on demand" setting. My cat will eat for a minute or two and then roam around for a few minutes or just straight up walk away and go sleep for a while. He's definitely a grazer. The device knows that he's there (not sure where the motion sensor is though) so it would be cool if it just opened when he approached it.
