After seeing an ad I tried to give this app another go. However after using it to scan plants that I needed advice on and telling me it's healthy when in fact it's not has made me give it 3 stars and uninstall. *edit drop it to 2 stars. I paid for the app and it was said the help was included. If you want a person to help you have to pay $20 extra.
I would get my money back if I could, but I did the lifetime thing. This app doesn't work at all without signal. You don't go out looking at flowers in these mountains expecting to have signal. You should be able to scan as many as you want to, and finish the ID when you can get signal of some kind. The idea is strong, the working of it is useless.
This app charges multiple random amounts per day. None of these charges were included in the T&C's when I signed up. The app & instructions in replies to these negative reviews say to go to your account payments, and in Subscriptions remove your subscription to this app. However, this app is not listed in my account. They attempted a charge again today, without an active subscription. In addition to this review I plan to file a formal complaint. I encourage everyone to do the same. Shut it down!
Yet another scam! I signed up for the lifetime subscription and was charged $45.99. I have since been charged $7.99 per week even though it was listed as "lifetime subscription. I have reached out via email to their support and got a generic "we are looking into your ticket" message twice now. I have yet to receive an actual response from a person and its been 4 weeks now. I am attempting to get a refund through the google play store, but this is pathetic! STAY AWAY!
I really like this app! All the features are very useful and I have fun learning about my plants. However, the features are limited when using the free version. My only complaint is that we can only add 3 plants to our profile without paying for premium. If we could add even a few more, like five plants, my review would be 5 stars. Other than that, this is a nice app! I do feel the subscription is a bit pricey, too, but the app does have a lot to offer!
I am still getting charged for this app after cancelling it. it's ridiculous! It was and is definitely cancelled and I am still getting charged. I did reach out to you with no reply. my subscription was canceled the day after I signed up for it and I am still being charged. I had to stop payment through my bank. and once again, I have emailed only for it to go unanswered. After reading other reviews quite a bit other people have been having the exact issue. Stop scamming people!
I wish I had read other reviews before I purchased. I thought I was buying an annual subscription but have been charged monthly for 2 months. To make matters worse the app isn't showing up on my list of subscriptions so I'm having difficulty canceling. It's in the top six grossing because you can't cancel it. Basically I've paid over the $45.99 lifetime fee but won't have access once I find a way to cancel. Do not subscribe!!
I was worried when I wanted to cancel subscription and saw all of the reviews saying it was practically impossible. I chose the $45 lifetime; since that's a one time purchase it doesn't show up on subscriptions. I found an unsubscribe option in the email they sent when I subscribed to the trial offer. That worked. Posting this to hopefully help others.
I signed up for 3-day free trial May 2 and cancelled May 4 after seeing a $9.99 charge to my credit card. The money is supposed to be returned to my acct if cancelled before the 3-day trial (which it was) but I've seen no credit yet. RESPONSE: I cancelled before the deadline and I was still charged. I've been given no justification as to why. This is dishonest business. You're stealing from people.
Beware.. it's too easy to accidentally sign up for their 3 day free trial. you have to cancel at least 24 hours before the end of the 3 days in order to not be charged, so only 48 hours.. In the terms and conditions it says where to go to cancel, but when you go to the page the info is not there. I sent them a message asking how to cancel.. Wanna bet they don't respond within the cancellation period?
