A few issues: We’ve had several mess ups with our orders. We’ve gone to the same place a dozen times to pick it up, and never once had an issue until we used Postmates. They’ll give you a partial refund, but it’s definitely frustrating when you get something you can’t eat. Also, I hate that […]
Reviews for Postmates - Food Delivery
β Back to Postmates - Food Delivery20 reviews
You can’t place an order unless a Postmate is close enough and it’s not too busy. Sounds potentially okay, til every time you look at the app and only have 0-3 options. Also take into account there’s only like a 30% chance that your order will go through and actually be delivered. So many times […]
UPDATE: I decided to give the app another try, first few orders were ok. Then I got an order that was completely wrong. I alerted them and my order was immediately refunded (minus the delivery fee). The next order had a missing item, when I reported that I was told that after reviewing my account […]
If you use doordash you can get the same stuff cheaper. Postmates charges fees to the food itself (that I didnt know about until my order didnt show so I ordered again from a different app) and then they will charge you a small delivery fee, if under $15, and then a delivery fee, and […]
Almost everything about this app is inconvenient. It is also a bit more expensive than the other delivery apps. You are only given one line for directions, which is a problem if you have a difficult to find apartment. You end up talking to every single driver and explain them how to get there. Also, […]
Service fees are way too high. It’s up to like 25% which is often like doubling (or more) the tax+delivery fee amounts. We’ve also had issues with customer service and you can’t even call anyone for assistance now which is very frustrating when something goes wrong with your order. Hopefully they can make some improvements […]
Don’t use Postmates, it’s not worth the frustration. They’ve messed up my order the last 5 times I’ve used them by completely leaving off entrees. And customer support basically says, “well, based on the final receipt, we didn’t charge you for it, so it’s all good!” Maybe your menu prices should reflect the actual prices […]
I saw an ad for postmates so thought I’d try it out. Huge mistake. I placed my first order, but after seeing the app constantly push back the delivery time (eventually it was pushed out by more than half an hour from the original delivery time), I finally got a notification more than an hour […]
I really like your service, but I did have one bad experience. We made an order at a fast food, it was kind of late…about 10pm. Anyway, we never got it, but we did get a text from you telling us that there was a $40 charge for cancelation, but we never canceled. I think […]
Have used this app a few times, and it seems like every time there has been a problem with my order. Either food is missing or I received someone else’s order entirely. On this last occasion, the driver picked the food up and never delivered it, but marked the app as ‘delivered’. Rather than investigate […]
Beware ordering from Postmates. There are some restaurants they can’t confirm the price. This just happen to me today. The price more than double compare to the advertising price is. This is purely faults advertising and scam. This is what they reply me “we are not able to confirm how much items will cost until […]
The company is having issues with the drivers credit cards (which is how they pay the restaurants), so orders keep showing up very late and cold or are cancelled after already waiting 45 minutes. I wouldn’t recommend this service until they sort out their issues. Edit: One driver actually kept my food. The company no […]
Great service, but there should be a better way to resolve problems when your order is wrong or incomplete, which it is literally 50% of the time. That is usually the restaurants fault, I get that. But instead of a credit, Postmates should send another driver over with the missing item/corrected order. It shouldn’t be […]
It’s alright but there’s no way to talk to your deliverer. We’ve actually gotten the wrong order a couple of times and couldn’t undo the situation. Also if there’s a mistake it’s very clumsy to navigate where on the app you can contact someone to help you. When it works, it works. When it doesn’t, […]
I was disappointed. I knew about the $2.99 delivery fee but not the service fee. I wasn’t given a summary of the order, costs, fees, etc. before the card was charged. This was a group order and each person was not allowed to pay their own order nor was I allowed to split the order. […]
I’ve been screwed over by these guys way too many times now. 4 to be exact. I simply want to pay for food, and have it brought to me. Very simple. Yet 4 different times “something went wrong” as costumer service puts it and I’ve had to recieve a refund and end up with no […]
Was good until it wasn’t. Been using the app for quite a while. I had my share of incomplete/incorrect orders that, for the most part, were resolved. My last order was incorrect(really the last several orders) all the way down to the drinks. Customer service has gotten horrible. Basically, I provided the proof that was […]
By the time you pay the increased prices & all the fees (not including any tip) you are paying at least twice as much than in store prices. I have tried to take advantage of a few promotion discounts but then they revoke them just as soon as it shows in my account. It still […]
You know an app’s customer service went downhill when they ask you to provide feedback on your experience but remove the UI that lets you leave the feedback. . . I’m expected to film myself opening my food every time because on the off chance something is missing they expect proof. I’ve had food missing […]
I used to love ordering from this place. until everywhere I ordered they didn’t give me the items Ive asked for. what was frustrating was they didn’t refund me for the items they didn’t give me. I’ve been trying to contact postmates. but every number they have online goes straight to a dead end. it […]