Reviews for Principal®

This company’s is the bomb!!!!; They were understanding knowing that I was in a bind and processed my loan very quickly and got it within 3 days. Thank You!!! Ken Murphy

glitches out every time I attempt to take a loan out or withdrawal. does not work. says error 500, internal error

app is a just a web browser! Accept cookies? Login experience could be improved. it’s not secure. Doesn’t work with bitwarden. Have to manually copy and paste the username just to get to a different password field which does work with bitwarden.

The app works well. I’ve spoken with one of their investment team members in 2012 and got me in a great portfolio for my 401k. very happy with their services.

Not easy to understand for the average person. Phone center and getting a real person on the line is extremely difficult..

Don’t describe the app as having the ability handle a rollover when it clearly is a buggy unstable mess. I have tried the process on two different phones ( a pixel 7 pro and an old LG V30). The process simply crashes when attempting to take pictures of the checks and never registering the picture […]

Principal has done an excellent job managing 401(k) plans. Their platform is user-friendly, their investment options are well structured, and their customer service is both professional and responsive. They make the process of retirement planning simple and reliable, which gives me great confidence in my financial future. Principal does a great job with 401(k) services! […]

Login is a pain. Why do I need to get a verification text every single time? My other financial apps all use fingerprints, so should this one. I also hate how limited the information is in the app compared to others. Even Vanguard has a better UI now.

This app is atrocious and has been for years. The new UI enhancements did little to fix it. There is no way to view recent account activity (contributions, purchases, etc.) and the ability to view number of shares owned is buried several menus deep.

useless app. redirects you to browser for everything. if I wanted that I would have just opened the browser. Just wanted to withdraw my rollover and its a huge process.

This app is pretty much worthless. As I am never able to use it due the extra authentication step that they use. You have to have an additional app on your device to sign in. I switch devices frequently and am constantly unable to access my account because I have not moved the authentication app […]

Terrible experience. There do not seem to be very many options for viewing and managing your account. Information is difficult to find. Information that should be readily available in a normal account statement isn’t there. Edit: it’s not a tech issue its a lack of transparency. Where’s information on exact transactions for the month? Fees? […]

Just installed the new app and logged in. Got a blank screen with message “error occurred while retrieving your data”. Disappointing to say the least. After a couple more attempts of opening the app and going through the initial process, it seems to work. having to install a brand new app is odd, then had […]

Recently, it was taking forever to load the financial data. I was told it was when i use bio log in, unfortunately it’s on all log in. Since yesterday, 8/28/2020, it won’t load at all. I even restart my phone, reinstall the app, but no luck. Please stop trying to improve what’s working well… each […]

I downloaded the app, signed in, did the verification, and then.. The app has this message /announcement that is larger than my screen. I can not go any further. There isn’t any way to close this message and access ANYTHING on this app. As a first time customer, this doesn’t look like a promising investment […]

The app is just okay. Mainly I just want to check an account balance once in a while, and it does that much. What I’m pretty tired of is every time the app upgrades my biometric authentication breaks and I have to go find my stupid login credentials. Newsflash: I want to setup my biometric […]

I use to have the wells fargo and im now on this. I guess its not really fair to compare this app to the masterpiece that was the wells fargo app, but im going to anyways. Its slow….painfully slow, its like surfing the internet 20 years ago slow. Poor design, wells fargo had only about […]

Just started using this app. Easy to use, easy to interpret the numbers with graphs, seems easy to transfer funds and setup external accounts. One thing I don’t like… Should be able to run/download reports for balances/fund performance! BTW, I don’t know why so many are complaining about speed. There are a couple of functions […]

App doesn’t remember account name for login info and I have to use two step verification to login every time. Very annoying. Immediately came back to change score from two stars to one. In the 30 seconds it took me to write my review when the option popped up, it logged me out because of […]

App looks great and is easy to use. However, you have to be sure to have a phone number set on your account’s 2 Factor Authentication Preferences. Without it, I kept getting a generic “Sorry, that didn’t seem to work” message when trying to log in – when I called support, they just wanted to […]