Reviews for Pura

This is the most frustrating app I could imagine downloading. I have been trying to add 4 diffusers and I receive communication errors after it finds the diffusers. I followed the tutorial and online help, FAIL. I called the help line and received attitude and no help. Their response was a help desk technician will email you. I waited a day for the email. 4 emails back and forth in a 15 hour period of time and no resolution. The questions in the email were worthless, just like this product.

App is terrible. It hasn't been working for well over a year. Diffuser would still put out scent, but now the diffuser won't work either and it's flashing red. There's nothing in the help guide that shows what that means. I've reset the device several times and uninstalled and reinstalled the app a bunch of times as well. I love the safe scents and the idea of a smart diffuser, but I'm officially fed up. Customer support has not been helpful in the past either, so I'm reluctant to reach out.

I LOVE the product! The app, not so much. Half the time the app won't open, I can't figure out of I can actually use my pura without the app because I have probably been able to get on every other day and my new scent is arriving. It's frustrating, I've uninstalled and reinstalled it, and it still doesn't work well for me. My friend has the same phone, same app with no problems, I'm perplexed.

App just recently started crashing. I am unable to use any of the diffuser functions on the app. The shop & deliveries sections are fine. I have uninstalled/reinstalled app. Thought that it was set up correctly, but I'm still not able to access/use the diffuser functions. I have also reset the diffuser & Bluetooth. I'm so frustrated right now.

This app frustrates the heck out of me! If I try to search for something specific, it does nothing after I hit enter. I can only see 2 sample cards to order, so I don't get to select the sample I want. It does not work with PayPal, which is a huge inconvenience for me. It's VERY user UN FRIENDLY. There should be a way to notate a scent you want to try in the future, like a ❤️ or something. It takes at least 3 tries to connect my unit via WiFi ... it's almost not worth it, so frustrating

I really liked my Pura at first, but with the app always being so flaky, it's not worth it. It's hard to tell if the UI is not intuitive or if it only seems that way because it never works. I have not been able to shop or control my deliveries via the app. I also kept getting notifications that one sent was running for a week straight, even though I set it up to turn off at night. It's disappointing and way too expensive.

I've had the pura devices for over a year. No major problems until recently. The physical devices constantly flash red like they are not connected. The app just says to update the app to the latest version (the update is what I think caused the problem). Outside of that it wants me to reset all the devices and check my wifi. It's a bit ridiculous considering it's a wholistic system issue, and my wifi works. My devices no longer function, and there is no real fix.

The schedules don't work at all. The device turns on and off whenever it wants to. Even if the schedule is set to not turn on the nightlight, it turns on anyway, and it is BRIGHT. If you unplug and plug back in the device, you have to redo the setup all over again. It bothers me that when I leave the house, I will either have to risk wasting the scent or unplug the device, which means I have to set up all over again. How is this any better than a cheaper plugin?

So many problems,not enough space to list them all. App and device are rarely in sync. They finally fixed the connectivity issues after a year. If I have 2 scents in the device, it switches between the 2 on it's own. When I only use 1 at a time, it still reads the old one when there is no scent in the slot so app shows as on but no scent is being used. Their support only responds back with "reset the device". Fragrance reads as "low" when I just replaced with new 1.

When I first bought the pura, it worked fine. Was able to set up and connect with no issues. I'm now ready to replace my scents and the app won't load or do anything. Last update was 5 days ago. I looked for new updates needed, uninstalled, and reinstalled and restarted my phone. Still nothing. It is very irritating not being able to use something you paid for.