Reviews for Pura

This is the most frustrating app I could imagine downloading. I have been trying to add 4 diffusers and I receive communication errors after it finds the diffusers. I followed the tutorial and online help, FAIL. I called the help line and received attitude and no help. Their response was a help desk technician will […]

App is terrible. It hasn’t been working for well over a year. Diffuser would still put out scent, but now the diffuser won’t work either and it’s flashing red. There’s nothing in the help guide that shows what that means. I’ve reset the device several times and uninstalled and reinstalled the app a bunch of […]

I LOVE the product! The app, not so much. Half the time the app won’t open, I can’t figure out of I can actually use my pura without the app because I have probably been able to get on every other day and my new scent is arriving. It’s frustrating, I’ve uninstalled and reinstalled it, […]

App just recently started crashing. I am unable to use any of the diffuser functions on the app. The shop & deliveries sections are fine. I have uninstalled/reinstalled app. Thought that it was set up correctly, but I’m still not able to access/use the diffuser functions. I have also reset the diffuser & Bluetooth. I’m […]

This app frustrates the heck out of me! If I try to search for something specific, it does nothing after I hit enter. I can only see 2 sample cards to order, so I don’t get to select the sample I want. It does not work with PayPal, which is a huge inconvenience for me. […]

I really liked my Pura at first, but with the app always being so flaky, it’s not worth it. It’s hard to tell if the UI is not intuitive or if it only seems that way because it never works. I have not been able to shop or control my deliveries via the app. I […]

I’ve had the pura devices for over a year. No major problems until recently. The physical devices constantly flash red like they are not connected. The app just says to update the app to the latest version (the update is what I think caused the problem). Outside of that it wants me to reset all […]

The schedules don’t work at all. The device turns on and off whenever it wants to. Even if the schedule is set to not turn on the nightlight, it turns on anyway, and it is BRIGHT. If you unplug and plug back in the device, you have to redo the setup all over again. It […]

So many problems,not enough space to list them all. App and device are rarely in sync. They finally fixed the connectivity issues after a year. If I have 2 scents in the device, it switches between the 2 on it’s own. When I only use 1 at a time, it still reads the old one […]

When I first bought the pura, it worked fine. Was able to set up and connect with no issues. I’m now ready to replace my scents and the app won’t load or do anything. Last update was 5 days ago. I looked for new updates needed, uninstalled, and reinstalled and restarted my phone. Still nothing. […]

Your software is AWFUL. I just upgraded per the notice I got saying ‘your new App is new & improved’. My device will not stay on-line. I keep doing a new install and it doesn’t matter. It’s too bad because I love your product. This is not the first time I’ve struggled with the software […]

I’ve had it with this app and device. I have 2 puras in my home. One works perfectly (so far). The other hasn’t been working for months. I have done everything their “online assistant” has recommended, multiple times. Install, Uninstall, factory reset, reconnect to wifi, forget my diffuser, set up my diffuser, reset router, moved […]

The issues with signing in are NOT fixed. These were very expensive for me to buy.. Every time I want to use them I have to uninstall and reinstall the app.. It’s a great concept but for how much I paid for how much I paid for the units and for the refills I am […]

I actually like this diffuser. when it works….it works. My issue with this app hence the 4 stars is that it doesn’t always communicate with the actual diffuser. I have the plug in version; it’s plugged in all the time and u bothered. I’ll go to the app to check the status here and there […]

Had such high hopes for this product. App never works, sometimes can’t even sign in. On the tare occasion I can sign in the app glitches and I can’t control my device. Device falls offline more times then not. It is very frustrating. And to top it all off the product doesn’t last as long […]

I love the product itself- the scents are lovely and I love the ability to control the scent strength via the app. But when it comes to ordering- the app is frustrating. •I can’t search for a specific scent. •I can’t SORT the search results. I can’t sort by Best Seller, Rating, price, etc. I […]

For an app that basically has 1 job, you would think they could make it work. For such a simple app, it is the buggiest app I have ever used. Nothing works as expected. Setting schedules almost never works, which is why I bought this to begin with. Set a new schedule yesterday and it […]

App keeps notifying me the fragrance is low and I need to replace it. But when I look at which one is low they both read as “high” levels still. I’ve had this for less than a week and only used one fragrance for a few hours. I’ve uninstalled the app and now only use […]

great but could use some simple improvements. When shopping, there should be an “add to Queue” feature in addition to “add to cart for those scents that you want to add to your rotation. Also the new feature of hours used is inaccurate. I drive 4 minutes a day to and from work and in […]

I manage two devices with the app and it has worked really well so far. Sometimes it it gets confused when the code letters are populated by the scanner instead of manually entered. I would like the ability to schedule an increase in the intensity over a set number of weeks. I would also like […]