Mostly great app, i wish it would allow me to say (+) more or (-) light on the toppings. It doesn't seem to work to get credit for an order that i pay for at the counter, only through the app. Their frequent customer bonus of reduced price on every order of Queso and chips on top of tracking points for free food is the best thing going. I raised this with the developer with no response several days later other than "this has been sent to the right group".
Benjamin Carter
Does the job, app has become dated and needs revision. Needs better support for efficient menu navigation, order revisions and scheduling, and modern payment methods. Devs: Don't overthink it and delay years - do an uplift in phases starting with easy payments ...and refunds. Look at taco bell refunds for what not to do. They charge even if the store is closed and require you to ask for a refund.
A Google user
If you eat here this app is awesome. I've gotten many free entrees from just scanning my phone. It's definitely worth it and fun. Also is pretty easy to rack up points cuz the food is so good and the price makes it better! I have had a experience where I ordered online during a snowstorm and when we arrived they were closed, they didn't give me a refund but in fact gave me 2 free meals and 2 drinks the next day. Awesome customer service.
Chris H
If I could I would give this app 0 stars. I used to go to Qdoba frequently and they changed to this awful slow and sometimes unresponsive app over a year ago. I had the old Qdoba card and that was discontinued last year and now they forcing everyone to use the app and migrating earning rewards to that. Apparently points are not being accrued properly despite me scanning the barcode on the app in store before paying for my order. I know I have enough points to at least redeem for some chips and queso, but when I try to redeem it says "No item for sale." All this despite the rewards wallet showing I have 24 visits and more than enough reward points.
Zeva Rose
(1) App never works properly. When choosing delivery, it almost always hangs and never actually continues (2) Ordering breakfast, if you don't order 30 minutes before it ends, it won't let you order, saying the items aren't available anymore, meaning that for 30 minutes no orders can be made. The store I selected does support breakfast, but Doordash is quite a bit more expensive (3) The app overall is clunky and takes forever to load on my Pixel Fold, and needs a complete revamp
Samantha Howe
The app is mostly fine, but for whatever reason, it will not allow me to order certain items on mobile. Certain deals are available on the app, but when I try to select them, it asks me to make selections for sides that do not appear on the app. I discussed this with customer service and was told to update the app, which didn't fix the problem.
Kyle Cupp
I order from Qdoba at least twice a week these days. There's about a 75% chance that the app fails to complete my order in one way or another. Most of the time I get all the way to the checkout page before the app tells me that the store isn't accepting orders at this time. The menu is frequently - inexplicably - missing certain items and ingredients. When I visit the store in person I find that (surprise surprise) they are actually open, accepting orders, and fully stocked with all ingredients.
Jeremiah Muirbrook
App is alright, when adding items to your order, after you have selected everything it takes you back through your selections in reverse before it adds it to the cart. If you need to edit something in your cart you need to unselected and reselect all options or it is wrong. Better to just delete the item in your cart and start over. Also you can only use 1 reward at a time on the app, but if I go in the store to order and can do as many as I want. Old version of app allowed this.
A Google user
Since the update, the app will not allow me to update my profile information. I'm trying to add my name and number in and the page won't save it. When I go on a computer to log in, it won't let me log in, I get a "need valid first name" error, which as previously stated, won't let me do. Whenever I order, the add rewards function is stuck on loading. Defeats the purpose of an app, I am a tier 4 member, frustrating this application is problematic. My business is going to Chipotle, unfortunately.
A Google user
It constantly logs me out, and when I go to log in again I get constant "oops, something went wrong" messages. Luckily I still have my key card, but can't use my points when I want them because of this. It won't let me open messages until after they've expired. All in all a terrible app. Pointless waste of space on my phone.
