In the beginning when I first downloaded this app because another app was being discontinued. I liked the feature where I could see my oil status and life, mileage on my truck, how much fuel is in my truck, and a few other things without having to pay for a subscription. Now apparently, it's gone and I'm guessing I'll need to pay a subscription to even see those features. Even though before it was free and available. I have no use for this app anymore.
Jayson Keys
While the "trial" for most functions was valid, the app worked. As of yesterday the app doesn't work at all and has white screened. Which was oddly convenient when my truck was broken into (window smashed) and I received no notification nor could I see if there was anything detected. For the amount I paid for the truck I would expect to be notified via a functional app that my truck was vandalized.
Sean Vandergriff
Great to start, then super frustrating. Evidently, usage with your vehicle is a trial, which no one informed me of this. All of a sudden the app pops up a notification that the trial has expired but gives no option nor instructions on how to pay for the service. Annoying and very poor thought process from the decision makers of the app. As a developer, you have to think of the user. What will they do? How often will they use it? Do they know the system in and out like you do? (no).
Jason Marshall
It hardly ever updates. I filled up 3-4 days ago and it still shows my fuel level prior to fill up. I can't believe this is supposed to be a paid subscription after my 3 month trial. I definitely wouldn't spend that much, it should be free or maybe $3/month. Unrelated to the app but I also can't stand the remote start on the remote, my 2016 F-150 would blink a green light to let you know it actually started. This 2022 Ram only starts maybe half the time I try to use it and gives no notification.
Marshall Thomas
The app is simple and easy to use for setup and display of Truck's features. When reading information from the ram connect system, it said nowhere about having to buy a prescription, and the dealers said it comes with the purchase of the truck. I believe that both were not"updated." You should be able to use more of the features than what you are able to use (heat, a/c, camera's, windows). Being DODGE Loyalty and a $75,000 plus truck, and you still want a monthly fee, doesn't CONNECT!!
Vanessa White
I was extremely excited to find out about this app from a friend and downloaded it immediately. however, despite multiple attempts, I can't even get the VIN to scan. I tried to input the data manually also to no avail as the numbers won't even start to take into the app. finally, I tried contacting the customer service number only to be told that it was no longer a valid number. terribly disappointing
Damien Probé
Doesn't even work, I tried to add my vehicle it just gives me an error saying "Error occurred while loading, please try again." Well I tried and even force stopped and cleared the cache and still nothing, in fact, it even pulls up my truck but when I try and click next it's just the same BS, just a word of advice don't replace a program unless you've actually worked all the bugs out, because, obviously you hired the wrong person to code for you.
Josh Knudson
Like others, was not informed of having to pay for this service when I bought the truck. I did end up subscribing after my trial period and app continued to work fine for a short while. Then there was about a week straight of issues. Was told to uninstall and reinstall, change my pin and drive around for 10 minutes and turn off truck. After doing this, it appears to be working again. For $15/month I don't know that it's worth the price. I will continue through winter and probably cancel.
Jason Heizmann
Sometimes, the vehicle will not start, or it will not update the vehicle location. Also, it is pricey, unlike Ford, which has ot for free. UPDATE: NOW the app will not work without the update, but when you try and update it, nothing happens. Tried uninstalling and reinstall installing, and still nothing. Really about to cancel this itbis worthless.
Chad van Zandt
App is poorly developed. Has trouble opening, logging in, and even functioning as described. There have been several times I attempted to remote start my truck and it said "started successfully" when it actually never did. Even now, I tried to log in and it tells me there is an update available and to install it in order to continue to use the features. You click update and it takes you to the play store where "uninstall" and "open" are the only options. So, I uninstall and reinstall. No luck.
